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Fort Sanders Regional Medical Center

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Fort Sanders Regional Medical Center, founded in 1919, is a 541-bed hospital located in downtown Knoxville, Tennessee. It has received multiple "A" safety grades from The Leapfrog Group and is recognized for excellence in stroke care, neurosciences, cardiology, orthopedics, and rehabilitation. The hospital serves as a regional referral center for specialties including neurosurgery, oncology, and high-risk obstetrics.

NPI Number : 1942294814

1901 W Clinch Ave, Knoxville, TN 37916

(865) 541-1111

www.covenanthealth.com

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Departments

Cardiology

Neurology

Orthopedics

Oncology

Obstetrics

Rehabilitation

Surgery

Emergency Care

Bariatric Surgery

Pulmonology

Appointment Information

Department	Appointment Options
General	- Phone scheduling: 865-331-1111 - Online scheduling available - Walk-in available for some services - Same-day appointments may be available
Imaging	- Phone scheduling: 865-331-1624 - Online scheduling available
Cardiology	- Phone scheduling: 865-331-1250 - Online scheduling available
Women´s Services	- Phone scheduling: 865-331-1161 - Online scheduling available

Visiting Hours

Department	Visitation Information
General Inpatient	- Visiting hours: 8:30 AM - 8:30 PM daily - Two visitors allowed at a time - One overnight visitor permitted - Virtual visits available via video call
Critical Care	- CVICU: Visitation varies based on patient condition - MSICU/NICU: No visitors 6-8 AM and 6-8 PM - Two visitors maximum at a time
Obstetrics	- Open visitation - Two visitors allowed at a time - One support person may stay overnight
Same-Day Surgery	- Two visitors allowed in pre-op and recovery areas - Visitors must remain in waiting area during procedure

Important Doctors

Fort Sanders Regional Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Chris Hall	Interim President and Chief Administrative Officer	Administration	Hospital operations, strategic planning
April Mount	Vice President and Chief Nursing Officer	Nursing	Nursing operations, patient care quality
Brian Lett	Vice President of Finance	Finance	Financial management, budgeting
Jim VanderSteeg	President and CEO of Covenant Health	Executive Leadership	System-wide strategy, organizational development
Keith Altshuler	Former Chief Administrative Officer	Administration	Hospital administration, strategic initiatives
Lynda Watts	Former VP Chief Nursing Officer	Nursing	Nursing leadership, patient care
Mary E Dillon	Medical Director	Medical Affairs	Clinical oversight, quality improvement
Michael Belbeck	Executive VP of Operations at Covenant Health	Operations	System-wide operations management

Average Salary

Department	Service/Procedure	Average Cost
Cardiology	Diagnostic Cardiac Catheterization	$12,000 - $15,000
Cardiology	Coronary Angioplasty with Stent	$30,000 - $50,000
Neurology	MRI Brain Scan	$2,000 - $3,000
Neurology	Stroke Treatment	$20,000 - $40,000
Oncology	Chemotherapy Session	$5,000 - $10,000
Oncology	Radiation Therapy	$10,000 - $50,000 total
Orthopedics	Total Knee Replacement	$30,000 - $50,000
Orthopedics	Hip Fracture Repair	$20,000 - $40,000
Outpatient	CT Scan	$1,000 - $3,000
Outpatient	Colonoscopy	$2,000 - $3,500

Support Programs for Patients

Program	Description
Financial Assistance Policy	Free or discounted care for eligible patients
CHOICES Program	Home and community-based services for seniors and adults with disabilities
Advanced Care at Home	Hospital-level care provided in patient´s home
Bariatric Surgery Support Groups	Pre- and post-surgical support for bariatric patients
Patricia Neal Rehabilitation Center Support Groups	Groups for stroke, spinal cord injury, brain injury and amputee patients
Innovative Recreation Cooperative	Adaptive sports and recreation for patients with disabilities
Joint Replacement Education	Pre-surgical education for joint replacement patients

Payment Plans

Payment Option	Details
Interest-Free Payment Plans	Up to 12 months for balances $100-$1,800
Extended Payment Plans	Up to 24 months for balances $1,800-$4,560
Longer-Term Payment Plans	Up to 36 months for balances $4,560-$9,000
Minimum Monthly Payment	$50
Automatic Withdrawal	Available using debit or credit card
Financial Assistance	Available for qualifying uninsured patients
CareCredit Financing	Flexible healthcare credit card option

Accepted Insurance Companies

Aetna

Ambetter

Cigna

Devoted Health

Humana

Medicaid

Medicare

United Healthcare

Wellcare

Cost Consulting

Financial Counseling Service	Description
Financial Assistance Policy	Provides discounts up to 100% for eligible uninsured/underinsured patients
Financial Counselors	Help determine eligibility for financial assistance
No-Interest Payment Plans	Available for patients who qualify
Medicaid Enrollment Assistance	Financial counselors help patients sign up for Medicaid
Cost Estimates	Provides estimated costs for procedures before care begins
Financial Assistance Application	Available online and in-person
Billing Support	Assistance understanding hospital bills and insurance coverage

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	Wheelchair ramps, elevators, accessible parking
Assistive Devices	Wheelchairs, walkers, canes available
Communication Aids	Sign language interpreters, TTY/TDD devices, written materials in large print/Braille
Priority Services	Expedited registration and triage for patients with disabilities
Staff Training	Disability awareness and inclusive care training for all staff

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual follow-up visits - Online heart health education
Emergency	- Online ER wait times - Virtual triage - Telehealth Urgent Care
Neurology	- Telestroke consultations - Remote neurological assessments - Virtual cognitive therapy
Obstetrics	- Virtual prenatal visits - Remote fetal monitoring - Online childbirth classes
Oncology	- Telehealth symptom management - Virtual tumor board meetings - Remote chemotherapy monitoring
Orthopedics	- Virtual physical therapy - Remote rehabilitation monitoring - Online joint replacement education
Patient Portal	- Online appointment scheduling - Secure messaging with providers - Access to test results and medical records - Prescription refill requests
Primary Care	- Video consultations - Remote chronic disease management - Online health risk assessments
Radiology	- Online imaging results - Virtual radiology consultations - Remote image interpretation

Collaborations / Educational Programs

Department	Educational Program
General Medicine	Clinical rotations for 3rd year medical students from LMU-DCOM
Neurology	Clinical rotations in stroke care and neurosurgery
Orthopedics	Clinical rotations in orthopedic surgery
Cardiology	Clinical rotations in cardiovascular care
Obstetrics	Clinical rotations in high-risk pregnancy care
Rehabilitation	Clinical rotations at Patricia Neal Rehabilitation Center
Education	Orientation sessions on clinical, operational and workplace excellence
Patient Care	Hands-on experience interviewing and examining patients
Documentation	Training on appropriate medical documentation practices
Interdisciplinary	Participation in interdisciplinary team meetings

Collaborative Research Projects

Department	Collaborative Research Projects
Neuroscience	- Stereotactic neurosurgery and neuro-interventional radiology advancements - 3D-imaging system using GPS technology for real-time surgical views - Diagnosis and treatment research for epilepsy, Alzheimer´s, Parkinson´s, MS
Pulmonology	- Robotic-assisted bronchoscopy platform for minimally invasive lung biopsies - First of its kind technology in East Tennessee for early-stage tumor detection
Cardiology	- Cardiovascular ICU research - Advanced cardiac surgery techniques development
Oncology	- S-Series OCT technology for real-time tissue margin visualization during surgery - First in Tennessee to implement this pioneering technology
Gastroenterology	- Barrett´s Esophagus Center of Excellence research - Photodynamic therapy (PDT) for Barrett´s esophagus pioneered at the center - Radiofrequency ablation and cryotherapy studies
Clinical Trials	- Participation in various oncology trials - Stroke and rehabilitation studies - Collaborative biomedical research projects with University of Tennessee

Professional Development Programs

Department	Affiliation/Program
General	American College of Surgeons
Neurology	Joint Commission Comprehensive Stroke Center
Cardiology	American Heart Association
Bariatrics	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program
Obstetrics	Blue Cross BlueShield Blue Distinction for Maternity Care
Orthopedics	Blue Cross BlueShield Blue Distinction for Knee and Hip Surgery
Education	RN to BSN Tuition Assistance Program
Nursing	G.E.M. (Growing Excellence through Me) Professional Development Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Comprehensive Stroke Center	The Joint Commission
General	Hospital Accreditation	The Joint Commission
Neurosciences	Comprehensive Stroke and Rehabilitation Center	The Joint Commission
Oncology	Cancer Program Accreditation	Commission on Cancer
Rehabilitation	Inpatient Rehabilitation Accreditation	CARF International
Surgery	Metabolic and Bariatric Surgery Accreditation	American College of Surgeons

Internship and Observation Programs

Department	Opportunity
Emergency Department	Shadowing for pre-med students
Nursing	Clinical rotations for nursing students
Patricia Neal Rehabilitation Center	Internships for physical therapy students
Radiology	Observation for radiologic technology students
Surgery	Observation for surgical technology students

Hospital Academic Awards and Achievements

Department	Award
General	"A" Hospital Safety Grade from The Leapfrog Group
General	America´s 50 Best Hospitals for Vascular Surgery Award™
General	Blue Distinction designation for bariatrics, spine surgery, knee and hip surgery, and maternity care
General	Comprehensive Stroke and Rehabilitation Center of Excellence by The Joint Commission
General	Great Hospitals in America by Becker´s Hospital Review
General	Outpatient Joint Replacement Excellence Award™
Heart	Get With The Guidelines® – Stroke Gold Plus Quality Achievement with Target: Stroke Elite Honor Roll, Target: Advanced Therapy and Target: Type 2 Diabetes Honor Roll
Heart	Mission: Lifeline® – Gold Plus Receiving Quality Achievement with Target: Type 2 Diabetes Honor Roll
Heart	Mission: Lifeline® – NSTEMI Gold Quality Achievement with Target: Type 2 Diabetes Honor Roll
Maternity	BEST for Tennessee Babies Hospital
Oncology	100 Hospitals and Health Systems with Great Oncology Programs
Surgery	Meritorious outcomes by the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®)
Surgery	National Accreditation Program for Rectal Cancer accreditation

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Program
Pharmacy	Pharmacy Practice Residency (12 months)
Family Medicine	Methodist Medical Center Family Medicine Residency Program
Internal Medicine	Internal Medicine Residency Program
Nursing	Nurse Residency Program
Surgery	Surgical Residency Program

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Family Medicine	Residency
Cardiology	Fellowship
Emergency Medicine	Fellowship
Internal Medicine	Residency
Neurology	Residency
Obstetrics & Gynecology	Residency
Pathology	Residency
Pediatrics	Residency
Pharmacy	Residency
Radiology	Residency
Surgery	Residency
Transitional Year	Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- Financial assistance policy for uninsured/underinsured patients - Income-based sliding scale discounts (up to 100% for incomes below 200% FPL) - Charity Care for those unable to pay
Billing	- Payment plans available - Discounted rates for uninsured patients - Bill negotiation services
Emergency Care	- Emergency Care provided regardless of ability to pay - Financial counseling available after treatment
Insurance Assistance	- Help applying for Medicaid/TennCare - Guidance on health insurance marketplace options
Other Support	- Financial counselors available - Presumptive eligibility for certain groups (e.g. homeless) - Good Faith Estimate provided for scheduled services

Hospital Research Collaborations

Department	Research Partner	Collaboration Details
Academic Medicine	Lincoln Memorial University - DeBusk College of Osteopathic Medicine	Clinical rotations for medical students
Cardiology	American College of Cardiology	National Cardiovascular Data Registry site
Family Medicine	Methodist Family Medicine Residency Program	Residency training program
Neuroscience	University of Tennessee	Stroke research collaboration
Rehabilitation	Encompass Health	Joint venture for Patricia Neal Rehabilitation Center
Surgery	Perimeter Medical Imaging AI	Clinical use of OCT imaging technology

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General	G.E.M. (Growing Excellence through Me) program for staff providing direct patient care
Nursing	Nurse Mentorship Program for new nurses and nurses moving to new positions
Occupational Therapy	Faculty advisor assigned to each student for academic success and professional development
Physical Therapy	Clinical Specialist mentorship for new PT graduates
Volunteer Services	Structured volunteer programs including student volunteers and peer mentoring

Fort Sanders Regional Medical Center Nearest Places

Hotels

0.3 miles

4.3

Graduate Knoxville

Free WiFi, Pet-friendly, On-site restaurant

0.7 miles

4.5

Cumberland House Knoxville, Tapestry Collection by Hilton

Free WiFi, Fitness center, Business center

0.8 miles

4.6

The Tennessean Hotel

Luxury accommodations, On-site restaurant, Fitness center

0.9 miles

4.4

Hyatt Place Knoxville Downtown

Free breakfast, Rooftop bar, Fitness center

1.0 miles

4.3

Courtyard by Marriott Knoxville Downtown

On-site restaurant, Fitness center, Business center

1.0 miles

4.4

Hampton Inn & Suites Knoxville Downtown

Free breakfast, Indoor pool, Fitness center

Florists and Gift Shops

0 km

4.2

Fort Sanders Regional Gift Shop

Hospital gift shop, flowers, balloons, snacks, personal items

0.8 km

4.7

Petree´s Flowers

Local florist, fresh flowers, gift baskets, same-day delivery

0.9 km

4.5

The Flower Pot

Florist, custom arrangements, plants, gifts

0.9 km

4.6

Crouch Florist

Family-owned florist, fresh flowers, plants, gifts

1.0 km

4.8

Always in Bloom

Florist, custom arrangements, event flowers

1.0 km

4.4

Gift & Garden Market

Gifts, home decor, garden accessories

Food and Restaurant

0.3 km

4.3

Copper Cellar

American, Steakhouse, Bar

0.4 km

4.4

Chaiyo´s Thai & Sushi Bar

Thai, Sushi, Asian

0.5 km

4.5

Brenz Pizza Co.

Pizza, Italian

0.1 km

3.8

All Spice Cafe

American, Cafe

0.6 km

4.2

D.P. Dough

Calzones, Pizza

0.8 km

4.1

Panera Bread

Bakery, Cafe, Sandwiches

Pharmacies

0 km

4.2

Fort Sanders Regional Medical Center Inpatient Pharmacy

24-hour service, Inpatient pharmacy

0.1 km

Fort Sanders Regional Infusion Services Pharmacy

Infusion services, Specialized medications

0.5 km

3.8

Walgreens Pharmacy

Drive-thru, Photo services, Immunizations

0.8 km

3.7

CVS Pharmacy

24-hour service, MinuteClinic, Photo services

0.9 km

4.1

East Tennessee Children´s Hospital Inpatient Pharmacy

Pediatric medications, Inpatient pharmacy

1.0 km

University of Tennessee Medical Center Outpatient Pharmacy

Outpatient services, Specialized medications

Taxi and Transportation

0.2 km

4.2

Royal Taxi

Non-emergency medical transportation, sedan services, airport shuttle

0.5 km

4.5

Lightning Taxi

24/7 service, airport transfers

0.7 km

3.8

AAA-Taxi

Local and long-distance rides

0.8 km

3.9

Discount Taxi

Affordable rates, local transportation

0.9 km

4.1

OB´s Taxi Service

Personal chauffeur service, airport pickups

1.0 km

Safe Taxi

Reliable transportation, courteous drivers

ATMs and Banks

0.3 km

3.8

Regions Bank

Full-service branch, ATMs, deposits, withdrawals

0.1 km

3.5

First Horizon Bank ATM

24/7 ATM, cash withdrawals

0.5 km

4.2

ORNL Federal Credit Union ATM

24/7 ATM, deposits, withdrawals

0.7 km

3.7

Bank of America ATM

24/7 ATM, cash withdrawals, deposits

0.8 km

3.6

SunTrust ATM

24/7 ATM, cash withdrawals

0.9 km

3.9

Wells Fargo ATM

24/7 ATM, cash withdrawals, deposits

Parking Lots

0 km

4.2

Fort Sanders Regional Medical Center Visitor Parking

Hospital parking garage, $3 flat fee

0.1 km

Fort Sanders Center for Advanced Medicine Parking

Underground parking available

0.2 km

3.8

Fort Sanders Professional Parking Garage

Multi-level parking garage

Shopping Malls

0.8 km

4.6

Market Square

Shops, restaurants, outdoor events

0.9 km

4.3

The Shops at Western Plaza

Kroger, CVS, restaurants

1.0 km

3.9

Knoxville Center

Macy´s, JCPenney, food court

Stationery and Copying Services

0.8 km

4.8

Richard´s Printing Service, Inc.

Banners, business cards, flyers, posters, promotional items, window graphics, yard signs

0.9 km

4.7

Smith & Sons Printers Inc

Custom banner printing, graphic design, marketing items, t-shirt printing, business cards, yard signs, vehicle magnets

1.0 km

4.5

The UPS Store

Printing, copying, binding, laminating, custom calendars, business cards, banners, posters

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Economy cars, SUVs, trucks, vans

0.9 km

4.1

Budget Car Rental

Compact cars, sedans, luxury vehicles

1.0 km

Avis Car Rental

Economy to full-size cars, SUVs

Patient Experiences

✅ Summary of Positive Reviews

Fort Sanders Regional Medical Center is highly praised for its professional and compassionate staff. Reviewers mention the hospital´s excellent healthcare services, compassionate care, and friendly staff. Notable mention is given to the ease of registration and efficient procedures, such as CT scans. Several healthcare professionals received individual praise for their dedication and care, creating a supportive environment for patients and their families.

❌ Summary of Negative Reviews

Some reviewers have expressed dissatisfaction with their experiences at Fort Sanders Regional Medical Center. Complaints include understaffing leading to poor room conditions, lack of cleanliness, and inadequate communication regarding patient care. Concerns about post-procedure care and lack of information on patient conditions also contribute to negative perceptions. These experiences highlight areas for potential improvement in the hospital´s operations and patient care.

Working Hours

Hospital

Open 24/7

Emergency Room

Open 24/7

Laboratory

Open 24/7

Imaging Services

Open 24/7

Outpatient Services

Monday - Friday, 8:00 AM - 5:00 PM

Department Phones

Department	Phone
Main Line	(865) 331-1111
Admitting and Registration	(865) 331-2372
Cardiac Diagnostics	(865) 331-1256
Cardiac Rehabilitation	(865) 331-1250
Chaplain	(865) 331-1235
Emergency Department	(865) 331-2200
Gift Shop	(865) 331-1377
Laboratory	(865) 331-1117
Patient Information	(865) 331-1393
Patricia Neal – Admissions	(865) 331-1446
Pharmacy	(865) 331-1144
Physician Referral	(865) 331-3678
Radiology	(865) 331-1157
Security	(865) 331-1309
Volunteer Services	(865) 331-1249