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Parkwest Medical Center

3.5 (1046)

Parkwest Medical Center, founded in 1973 in Knoxville, Tennessee, is a 307-bed hospital offering comprehensive healthcare services. It has received recognition as a Top 50 Cardiovascular Hospital and earned Zero Harm Awards for patient safety. The hospital specializes in cardiac care, neuroscience, orthopedics, and oncology, and is known for its nationally recognized emergency department and award-winning obstetrics care.

NPI Number : 1396739165

9352 Park West Blvd, Knoxville, TN 37923

(865) 373-1000

www.covenanthealth.com

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Departments

Cardiac Services

Brain Tumor Center

Cancer Services

Cardiopulmonary Rehabilitation

Childbirth Center

Comprehensive Breast Center

Emergency Care Services

Endoscopy

HomeCare & Hospice Services

Imaging and Diagnostic Services

Joint Replacement Center

Orthopedics and Spine Care

Robotic-Assisted Surgery

Senior Behavioral Health Services

Sleep Disorders Center

Surgery Services

Appointment Information

Department	Appointment Options
Centralized Scheduling	Call 865-374-4000 (Mon-Fri 8am-5pm)
Find a Physician	Visit Covenant Medical Group website
Mammogram	Self-schedule online or call 865-541-4500
Outpatient Scheduling	Call 865-373-1274
Primary Care	Online scheduling for established patients
Urgent Care	Walk-in, save spot online
Virtual Urgent Care	24/7 telehealth appointments

Visiting Hours

Department	Visitation Details
Critical Care	8:30 AM - 12:30 PM, 2:30 PM - 6:00 PM, 8:30 PM - 10:00 PM. Two visitors at a time. Visitors must be 12 or older.
General Inpatient	8:30 AM - 8:30 PM daily
Phone Scheduling	Call 865-373-1000 to schedule a visit
Virtual Visits	Available 24/7 for non-emergency concerns
Walk-In Visits	Permitted during general visitation hours

Important Doctors

Parkwest Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Devan Johnson	President and Chief Administrative Officer	Administration	Hospital Operations, Strategic Planning
Jacquelyn Alt	Vice President and Chief Nursing Officer	Nursing	Patient Care, Quality Improvement
Liz Clary	Vice President of Behavioral Health	Behavioral Health	Mental Health Services
Scott Hamilton	Vice President and Chief Financial Officer	Finance	Financial Management
Colin McRae	Vice President of Operations	Operations	Operational Efficiency

Average Salary

Department	Service	Average Cost
Cardiology	Basic Consultation	$200 - $400
Cardiology	Angioplasty	$28,000 - $40,000
Cardiology	Bypass Surgery	$70,000 - $200,000
Oncology	Initial Consultation	$250 - $500
Oncology	Chemotherapy (per session)	$5,000 - $10,000
Oncology	Radiation Therapy (full course)	$20,000 - $50,000
Neurology	Basic Consultation	$300 - $600
Neurology	MRI Brain Scan	$1,000 - $3,000
Orthopedics	Initial Consultation	$200 - $400
Orthopedics	Total Hip Replacement	$30,000 - $50,000
Orthopedics	Total Knee Replacement	$30,000 - $50,000
Outpatient	Physical Therapy (per session)	$50 - $150
Outpatient	X-Ray	$200 - $1,000
Outpatient	CT Scan	$500 - $3,000

Support Programs for Patients

Program/Service	Description
Financial Assistance Program	Free or discounted care for uninsured individuals based on income and family size
TennCare CHOICES	Medicaid program for nursing home care and in-home care for eligible individuals
Advanced Care at Home	Hospital-at-home program providing in-home hospital services and remote monitoring
Senior Behavioral Health Unit	Specialized inpatient psychiatric care for adults 55 and older
Covenant HomeCare and Hospice	Home health and hospice services
Cardiopulmonary Rehabilitation	Outpatient program for heart and lung disease patients
ClearBalance Program	Patient financing option to pay medical bills over time
Transportation Assistance	Help arranging transportation to medical appointments for eligible patients

Payment Plans

Payment Plan Option	Details
ClearBalance Program	- Revolving credit account - Extended payment period - No application fees - No credit checks - No prepayment penalties
Financial Assistance Program	- For uninsured/underinsured patients - Based on income and family size - Reduced rates for medically necessary services
Payment Plans	- Flexible monthly installments - Interest-free options available - Customized to patient´s financial situation
Accepted Payment Methods	- Cash - Personal checks - Credit cards (Visa, MasterCard, Discover, American Express)

Accepted Insurance Companies

Aetna

Ambetter

Amerigroup

Cigna

Devoted Health

Humana

Medicaid

Medicare

Multiplan

Phcs

Tricare

United Healthcare

Wellcare

Cost Consulting

Department	Financial Counseling Services
Financial Counseling	- Available 8 a.m. to 4 p.m. Monday through Friday - Reached by calling (865) 373-1242 - Assist with financial assistance applications - Provide guidance on treatment costs - Explain available financial support options - Help determine eligibility for assistance programs
Patient Accounting	- Provide information about financial assistance process - Reachable at (865) 374-3000 - Help access Financial Assistance Policy and Application - Explain charity care eligibility criteria
Price Estimation	- Interactive price estimation tool available online - Provides estimated range of charges for over 300 services - Based on specific insurance plan - Cash payment estimates available for uninsured

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- ADA-accessible private bathrooms - Fully Adjustable Hospital Beds - Pressure-relieving mattresses
Assistive Devices	- Walkers - Wheelchairs - Bedside commodes
Communication Aids	- Sign language interpreters - Video remote interpreting services - TTY/TDD devices - Written materials
Priority Services	- Designated ADA administrator at each facility - Timely provision of interpreters - Customized plans for auxiliary aids
Staff Training	- ADA compliance training - Effective communication training

Digital Health Services

Department	Digital Health Services
Advanced Care at Home	- 24/7 remote monitoring - In-home hospital services - Virtual care command center
Cardiology	- Remote cardiac monitoring - Virtual consultations
Emergency Medicine	- 24/7 virtual urgent care - Online symptom checker
General Medicine	- Patient portal - Secure messaging with providers - Virtual follow-up appointments
Neurology	- Tele-stroke services - Virtual neurology consultations
Oncology	- Remote symptom monitoring - Virtual support groups
Orthopedics	- Online physical therapy sessions - Virtual orthopedic consultations
Pediatrics	- Virtual pediatric visits - Online parenting resources
Psychiatry	- TelePsychiatry services - Online mental health assessments
Radiology	- Online imaging results - Virtual radiology consultations

Collaborations / Educational Programs

Department	Educational Program
Family Medicine	Clinical rotations for LMU-DCOM medical students
Cardiology	Clinical experiences for LMU-DCOM students
Internal Medicine	Core clerkship rotations for medical students
Surgery	Surgical rotations for medical students
Obstetrics/Gynecology	OB/GYN clinical experiences
Pediatrics	Pediatric rotations for students
Neurology	Elective neurology rotations
Radiology	Radiology elective experiences
Emergency Medicine	ER rotations for medical students
General	Joint replacement surgery prep seminars

Collaborative Research Projects

Department	Research Project	Details
Neurology	Brain Tumor Clinical Trials	Testing new targeted therapies for glioblastoma and other brain cancers
Cardiology	STEMI Treatment Study	Evaluating new protocols for rapid treatment of heart attack patients
Pulmonology	COPD Management Trial	Testing a new inhaler device for improved medication delivery
Oncology	Cancer Immunotherapy Study	Evaluating effectiveness of new immunotherapy drugs for various cancers
Internal Medicine	Hospital at Home Program	Piloting remote monitoring technologies for at-home acute care
Radiology	AI Imaging Analysis	Developing machine learning algorithms to improve diagnostic accuracy

Professional Development Programs

Department	Affiliation	Professional Development Program
Cardiology	American Heart Association	Advanced Cardiac Life Support (ACLS) Certification
Emergency Medicine	American College of Emergency Physicians	Emergency Medicine Board Review Course
Internal Medicine	American College of Physicians	Internal Medicine Maintenance of Certification
Obstetrics	American College of Obstetricians and Gynecologists	Fetal Monitoring Certification Program
Surgery	American College of Surgeons	Advanced Trauma Life Support (ATLS) Course

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Get With The Guidelines - Heart Failure Gold Plus	American Heart Association
Neurology	Advanced Primary Stroke Center	The Joint Commission
Orthopedics	Blue Distinction Center+ for Knee and Hip Replacement	Blue Cross Blue Shield
Spine Surgery	Blue Distinction Center+ for Spine Surgery	Blue Cross Blue Shield
Bariatric Surgery	Blue Distinction Center for Bariatric Surgery	Blue Cross Blue Shield
General	Hospital Accreditation	The Joint Commission

Internship and Observation Programs

Department	Opportunity
Central Supply	Internship
Emergency Department	Observation
Food Services	Internship
Housekeeping	Internship
Nursing Units	Internship, Student Nurse Associate
Pre-op	Internship
Surgery	Internship, Observation

Hospital Academic Awards and Achievements

Department	Award
Bariatric Surgery	Blue Distinction Center for Bariatric Surgery
Cancer Care	Commission on Cancer Accreditation
Cardiology	Get With The Guidelines® – Mission: Lifeline NSTEMI Gold Achievement Award (2023, 2024)
Cardiology	Get With The Guidelines® – Mission: Lifeline NSTEMI Target Type 2 Diabetes Honor Roll (2024)
Cardiology	Get With The Guidelines® – Mission: Lifeline STEMI Gold Receiving Plus (2023, 2024)
Cardiology	Get With The Guidelines® – Mission: Lifeline STEMI Target Type 2 Diabetes Honor Roll (2024)
Hospital-wide	"A" Safety Grade, The Leapfrog Group (Spring 2024)
Hospital-wide	Named on Becker´s Hospital Review´s "Great Hospitals in America" list (2024)
Hospital-wide	U.S. News & World Report 2 Hospital in Knoxville (2024-2025)
Hospital-wide	U.S. News & World Report 7 Hospital in Tennessee (2024-2025)
Orthopedics	Blue Distinction Center+ for Knee Replacement and Hip Surgery
Orthopedics	Blue Distinction Center+ for Spine Surgery
Stroke Care	Designated as an Advanced Primary Stroke Center by The Joint Commission
Stroke Care	Get With The Guidelines® – Stroke Gold Plus Award (2023, 2024)
Stroke Care	Get With The Guidelines® – Stroke Target Elite Plus Honor Roll (2023, 2024)
Stroke Care	Get With The Guidelines® – Stroke Target Type 2 Diabetes Honor Roll (2023, 2024)
Women´s Health	Women´s Choice Award for Best Hospitals™ in five categories (2025)

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Program
Family Medicine	Family Medicine Residency Program
Cardiology	Cardiology Fellowship
Internal Medicine	Internal Medicine Residency Program
Surgery	General Surgery Residency
Emergency Medicine	Emergency Medicine Residency
Obstetrics & Gynecology	OB/GYN Residency

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Family Medicine	Residency
Cardiology	Fellowship
Internal Medicine	Residency
Nursing	Nurse Residency Program

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- Charity Care Discount program - Financial assistance for those unable to pay - Sliding fee scale based on income and family size - Assistance applying for Medicaid/government programs
Billing	- Payment plans available - Uninsured discount from billed charges - Catastrophic care discount for large bills
Emergency Care	- Emergency services provided regardless of ability to pay - Screening for financial assistance eligibility
Patient Financial Services	- Financial counselors available - Help determining eligibility for assistance programs - Guidance on insurance options
Other Support	- Price estimates available - Assistance obtaining social services - Transportation assistance

Hospital Research Collaborations

Department	Partner Institution
Clinical Research	University of Tennessee, Knoxville
Cardiology	Covenant Health
Medical Education	Georgetown University
Nursing	Coppin State University
Research	Oak Ridge National Laboratory
Veterinary Medicine	UT College of Veterinary Medicine

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General	Project SEARCH internship program for students with developmental disabilities
Nursing	Structured mentorship program for new graduate nurses
Residency Programs	Mentoring relationships between experienced physicians and residents/fellows
Surgery	Mentorship opportunities in various surgical subspecialties
Volunteer Services	Mentoring for college student volunteers interested in healthcare careers

Parkwest Medical Center Nearest Places

Hotels

0.8 km

4.1

Holiday Inn Knoxville West-Cedar Bluff Rd

Free parking, Free high speed internet, Indoor and outdoor pool, 24 hour fitness center, Complimentary shuttle within 5 mile radius

0.9 km

3.9

Red Roof PLUS+ & Suites Knoxville West - Cedar Bluff

100% smoke free, Pet-friendly, Free hot breakfast, Seasonal outdoor pool, Hot tub, Verified Wi-Fi

0.7 km

4.3

Hampton Inn Knoxville-West At Cedar Bluff

Free breakfast, Wi-Fi, Fitness center

0.8 km

MainStay Suites Knoxville - Cedar Bluff

In-room kitchen, Weekly and monthly rates available

0.9 km

4.2

Best Western Plus Knoxville Cedar Bluff

Free breakfast, Wi-Fi, Fitness center

1.0 km

3.7

Cedar Bluff Inn

Budget-friendly, Basic amenities

Florists and Gift Shops

0 km

4.2

Parkwest Medical Center Gift Shop

Hospital gift shop, flowers, balloons, snacks, personal items

0.8 km

4.8

Kolibry Floral Atellier

Fresh flower arrangements, delivery service

0.9 km

4.6

Crouch Florist & Gifts

Flower arrangements, gifts, delivery to hospitals

1 km

4.7

Always in Bloom

Custom floral designs, gift baskets, hospital delivery

1 km

West Town Mall Gift Shop

Gifts, accessories, cards

1 km

4.5

Petree´s Flowers

Floral arrangements, plants, gift baskets

Food and Restaurant

0.1 km

3.7

Parkwest Boulevard Bistro

Hospital cafeteria, American cuisine

0.5 km

4.2

Parkside Grill

Contemporary American cuisine

0.7 km

4.1

Cracker Barrel

Southern comfort food, American cuisine

0.8 km

4.3

Carrabba´s Italian Grill

Italian cuisine

0.9 km

4.2

Starbucks

Coffee, light snacks

1.0 km

3.8

McDonald´s

Fast food, American cuisine

Pharmacies

0 km

Parkwest Medical Center Inpatient Pharmacy

Hospital pharmacy, Inpatient services

0.2 km

CovRx - Covenant´s In-House Pharmacy

Discount pharmaceuticals, Employee benefit

0.1 km

Parkwest Main Pharmacy

Prescription medications, Over-the-counter products

0.3 km

Park West Hospital Covrx Pharmacy

Hospital pharmacy, Prescription services

0.8 km

Walgreens Pharmacy

Retail pharmacy, Drive-thru

0.9 km

CVS Pharmacy

Retail pharmacy, Minute Clinic

Taxi and Transportation

0.5 km

4.2

Royal Taxi

Non-emergency medical transportation, sedan services, airport shuttle

0.7 km

4.5

Lightning Taxi

24/7 service, airport transfers

0.8 km

3.8

All Right Taxi

Local and long-distance rides

On-demand

4.3

Uber

Ridesharing, UberX, UberXL

0.9 km

3.5

Paradise Taxi

Local transportation

On-site

Parkwest Medical Center Valet

Free valet parking at Main Entrance and Surgery Entrance

ATMs and Banks

0.1 km

4.2

Regions Bank ATM

24/7 ATM, Drive-up

0.3 km

3.8

First Horizon Bank ATM

24/7 ATM

0.5 km

4.5

ORNL Federal Credit Union ATM

24/7 ATM, Surcharge-free

0.7 km

3.9

SunTrust Bank ATM

24/7 ATM, Drive-up

0.8 km

4.1

Wells Fargo ATM

24/7 ATM, Cardless access

0.9 km

4.3

Bank of America ATM

24/7 ATM, Drive-up, Cardless access

Parking Lots

0 km

Main Entrance Parking

Free valet parking, Visitor parking

0.1 km

Surgery Entrance Parking

Free valet parking, Visitor parking

0.2 km

Emergency Department Parking

Visitor parking, Emergency access

Shopping Malls

0.8 km

4.3

West Town Mall

Large indoor mall with department stores, specialty shops, and food court

0.9 km

4.1

Cedar Bluff Shopping Center

Strip mall with various retail stores and restaurants

0.7 km

4.2

Market Place Shopping Center

Outdoor shopping center with various retail stores and restaurants

Stationery and Copying Services

0.8 km

4.3

The UPS Store

Printing, copying, business cards, banners, posters, signs

0.9 km

4.1

Office Depot

Printing, copying, business cards, posters, banners

1.0 km

Staples

Printing, copying, business cards, banners, signs

Car Rental

0.2 km

3.9

Budget Car Rental

Economy cars, SUVs, vans

0.2 km

3.8

Avis Car Rental

Economy to luxury vehicles

0.9 km

4.4

Enterprise Rent-A-Car

Cars, trucks, vans

Patient Experiences

✅ Summary of Positive Reviews

Patients and visitors frequently praised the hospitable and attentive care at Parkwest Medical Center. Many mentioned the professionalism and kindness of staff members. The check-in process and hospital environment received compliments, with mentions of beautiful decor such as the baby-grand piano. Specific staff, such as nurse Trina N, were highlighted for their compassionate care. Reviewers appreciated the precise instructions and supportive nature of the medical team, contributing to a reassuring hospital visit.

❌ Summary of Negative Reviews

A recurring theme in negative reviews centered on dissatisfaction with the hospital´s approach to end-of-life care. One review described a distressing experience where the family felt pressured about hospice decisions, feeling harassed and tormented. There were also concerns about dietary errors for a patient with restrictions. The review reflected a deep disappointment, highlighting a decline in the perceived quality of care compared to previous positive experiences.

Working Hours

Emergency Department

Open 24 hours, 7 days a week

Outpatient Services

Monday - Friday: 8:00 AM - 4:30 PM

Diagnostic Imaging

Monday - Friday: 7:30 AM - 5:00 PM

Laboratory Services

Open 24 hours, 7 days a week

Department Phones

Department	Phone Number
Main Hospital	865-373-1000
Admitting Office	865-373-1200
Billing Inquiries	865-374-3000
Cardiac Diagnostics	865-373-1300
Emergency Care Center	865-373-1280
Laboratory	865-373-1600
Physician Referral	865-374-7275

Language and Translation Services

English
Spanish
Vietnamese
American Indian or Alaska Native Languages

Parkwest Medical Center

NPI Number : 1396739165

9352 Park West Blvd, Knoxville, TN 37923

(865) 373-1000

www.covenanthealth.com

Departments

Cardiac Services

Brain Tumor Center

Cancer Services

Cardiopulmonary Rehabilitation

Childbirth Center

Comprehensive Breast Center

Emergency Care Services

Endoscopy

HomeCare & Hospice Services

Imaging and Diagnostic Services

Joint Replacement Center

Orthopedics and Spine Care

Robotic-Assisted Surgery

Senior Behavioral Health Services

Sleep Disorders Center

Surgery Services

Appointment Information

Visiting Hours

Important Doctors

Dr. Ryan Flesher

Dr. Justin Hamilton

Dr. Howard Haysom

Dr. Joseph Hoback II

Dr. Bryce Moody

Dr. Russell Pieper

Dr. Aaron Schott

Dr. Ryan Shanks

Dr. Paul Becker

Dr. C. Daniel Benson

Dr. Colin D. Booth

Dr. Herman G. Botero

Dr. Richard P. Boyer

Dr. G. Brian Holloway

Dr. W. David Hovis

Dr. Conrad B. Ivie

Dr. Paul H. Johnson

Dr. Justin Kennon

Dr. Luke Madigan

Dr. Paul T. Naylor

Dr. Rick E. Parsons

Dr. Tracy A. Pesut

Dr. Kristen L. Ploetze

Dr. Timothy J. Renfree

Dr. Jonathan York

Parkwest Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Parkwest Medical Center Nearest Places

Hotels

Holiday Inn Knoxville West-Cedar Bluff Rd

Red Roof PLUS+ & Suites Knoxville West - Cedar Bluff

Hampton Inn Knoxville-West At Cedar Bluff

MainStay Suites Knoxville - Cedar Bluff

Best Western Plus Knoxville Cedar Bluff

Cedar Bluff Inn

Florists and Gift Shops

Parkwest Medical Center Gift Shop