✅ Summary of Positive Reviews
Positive reviews highlight the outstanding care and service provided by the VA Medical Center in Cheyenne. Patients appreciate the dedicated and compassionate staff, particularly emphasizing the teamwork among doctors, nurses, and CRNAs during surgeries. The facility is praised for quick appointment scheduling and minimal wait times, ensuring patients feel valued and heard. Many notice the exceptional quality of care, often surpassing that of civilian medical facilities. However, there is a desire for improvements, such as updating the phone system and reducing wait times for Community Care services.
❌ Summary of Negative Reviews
Negative reviews express dissatisfaction with the VA Medical Center´s service, particularly issues of accessibility and responsiveness. Common complaints include long waiting periods for appointments and canceled visits without timely rescheduling due to provider availability. Some patients feel the center is understaffed and lacks efficient communication, leading to frustrations with the VA Healthcare System overall. Additionally, concerns are raised about inappropriate behavior outside the facility and the hardships faced when seeking care, especially for those with urgent medical needs.