✅ Summary of Positive Reviews
Patients and their families consistently praised UNC REX Healthcare for its exceptional patient care and professionalism. Reviewers highlighted the attentive and helpful staff, ranging from nurses and doctors to facilities personnel, ensuring a comforting experience during surgeries and hospital stays. Specific mentions of the surgical teams and heart center describe them as commendable and respectful, often going above and beyond to comfort patients and their families. The overall atmosphere was described as welcoming and supportive, earning high recommendations from visitors.
❌ Summary of Negative Reviews
Negative feedback centered around procedural inefficiencies and communication issues. Patients reported long waiting times for scheduled procedures, with significant delays being challenging for all involved. Additionally, there was frustration over confusing hospital policies regarding essential tests for critical conditions, leading to delayed diagnoses and complicated processes. This confusion and lack of clear communication has left some patients and their families seeking further assistance to navigate their healthcare needs effectively.