✅ Summary of Positive Reviews
The positive feedback for Duke Raleigh Hospital highlights the exceptional care and dedication of its staff. Patients praised the professionalism and attentiveness of nurses Emily Adams and Lea Falk, who were commended for their confidence-inspiring care and warm demeanors. Additionally, Kristi Smith from the cash management department was appreciated for her integrity and outstanding service, reflecting the dedication of team members in providing excellent support to patients and their families.
❌ Summary of Negative Reviews
The most critical concerns about Duke Raleigh Hospital related to long wait times and overcrowded conditions in the emergency department. Several reviewers noted distressing experiences, such as excessively long waits without seeing a doctor and dissatisfaction with the cleanliness and capacity of the ER facilities. Additionally, worries about surgical outcomes and post-operation care were expressed, raising serious concerns about the overall quality of patient experience and the hospital´s management practices.