✅ Summary of Positive Reviews
Mercy Health Saint Mary´s receives high praise for its dedicated and professional staff. Patients consistently mention the staff´s caring demeanor and outstanding service, with particular mentions of nurses and doctors who go above and beyond to ensure comfort and effective treatment. The hospital environment is described as welcoming, and many express gratitude for the care they received during their stays. Specific staff members, such as Cindy, Marcy, and Dr. Foster, are highlighted for their exceptional service. The food also receives positive mentions, contributing to the overall positive experience.
❌ Summary of Negative Reviews
Some experiences at Mercy Health Saint Mary´s have been marred by negative interactions, particularly involving certain staff members. Specific complaints include nurses´ lack of responsiveness and empathy following surgeries, leading to feelings of neglect. Patients have reported issues with being invalidated in their pain and described certain staff members as rude and dismissive. Additionally, there have been reports of overcrowding in shared rooms affecting rest and privacy, and some doctors have been perceived as arrogant and lacking compassion.