✅ Summary of Positive Reviews
Visitors appreciated the helpful and considerate staff who took good care of patients. The convenience of parking options, such as validated tickets and free street parking after 7 PM, was also well-received. Guests found the waiting room activities thoughtful and were advised to take useful items home. Overall, the experience was positive, with staff ensuring comfort and ease for visitors.
❌ Summary of Negative Reviews
Many negative experiences were highlighted, including lack of communication and professionalism, particularly in urgent situations. There were concerns about the focus on medical research over patient care, inadequate response to patient needs, and poor condition of hospital facilities. Patients reported feeling dismissed and neglected, affecting trust and overall satisfaction with the hospital. Repeated issues with billing, cleanliness, and attentive service contributed to dissatisfaction, leading some to seek alternate healthcare providers.