✅ Summary of Positive Reviews
Patients at Advanced Care Hospital of Southern New Mexico generally praised the facility for exceptional care and treatment. Many reviewers highlighted the professionalism and attentiveness of the staff, including doctors, nurses, and therapists. Patients expressed gratitude for their recovery journeys, attributing successful outcomes to the dedicated care teams. Special mentions were made of how the staff went the extra mile, demonstrating compassion and support throughout their stay.
❌ Summary of Negative Reviews
Negative feedback focused on issues related to poor communication and insensitivity from certain staff members. Some reviewers felt that their concerns or the needs of their loved ones were neglected or inadequately addressed. Complaints included a lack of responsiveness from case managers and nurses, as well as instances where staff appeared indifferent to patient care. Additionally, there were criticisms regarding the management´s conduct and overall hospital environment, which were seen as lacking in empathy and professionalism.