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MountainView Regional Medical Center

4.1 (3585)

MountainView Regional Medical Center, founded in 2002 in Las Cruces, New Mexico, is a 168-bed facility accredited by The Joint Commission. The hospital has received recognition for patient safety and quality care, including awards from Healthgrades and the New Mexico Hospital Association. It offers specialized services in cardiology, orthopedics, neurology, and Women´s Health, with a Level III Trauma Center designation.

NPI Number : 1659725232

4311 E Lohman Ave, Las Cruces, NM 88011

(575) 556-7600

www.mountainviewregional.com

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Departments

Internal Medicine

Cardiology

Diagnostic Imaging

Family Medicine

Obstetrics and Gynecology

Neurology

Orthopedics

Pulmonology

Rehabilitation Services

General Surgery

Laboratory Services

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
General
Urgent Care
Imaging
Primary Care

Visiting Hours

Department	Visitation Options
Emergency	24/7 visitation available
Labor & Delivery	Two designated visitors allowed 24/7
Medical/Surgical Units	Visiting hours 12pm - 8pm daily
NICU	Parents allowed 24/7, other visitors 11am - 6pm
Post-Partum	One designated visitor allowed 24/7

Visitation Type	Availability
Online scheduling	Not available
Phone scheduling	Call (575) 556-7600
Same-day visits	Available during visiting hours
Walk-in visits	Available during visiting hours

Important Doctors

MountainView Regional Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Matthew Conrad	Chief Executive Officer	Administration	Hospital operations, strategic planning, physician relations
AJ Stephens	Chief Nursing Officer	Nursing	Nursing leadership, patient care quality, healthcare administration
Andrew McDonald	Chief Financial Officer	Finance	Financial operations, M&A, performance improvement
Alex Hummer	Assistant Chief Executive Officer	Administration	Team dynamics, professional relationships, organizational growth
Erin Young	Assistant Chief Nursing Officer	Nursing	Acute care services, employee engagement, HCAHPS improvement
Jennifer McDonnell	Director, Communications & Community Engagement	Communications	Media relations, crisis communications, community events
Mitch Geiger	Chief Operating Officer	Operations	Ancillary support, construction projects, performance improvement
Nicole Marquez	Assistant Chief Financial Officer	Finance	Physician practice finance, financial operations
Rodney Valdez	Infection Preventionist	Quality & Safety	Infection control, patient safety

Average Salary

Department	Common Procedure	Average Cost	Notes
Cardiology	Angioplasty	$28,000 - $35,000	Costs may increase with stent placement
Oncology	Chemotherapy (per session)	$5,000 - $10,000	Total cost depends on treatment duration
Neurology	MRI Brain Scan	$1,500 - $3,000	With and without contrast
Orthopedics	Total Knee Replacement	$35,000 - $50,000	Includes surgery and hospital stay
Outpatient Services	Physical Therapy Session	$100 - $250	Per hour, varies by treatment type

Support Programs for Patients

Program	Description
Financial Assistance Policy	Discounts of 40-100% for eligible patients based on income level
Palliative Care Program	Symptom management and support for patients with serious illnesses
Care Management at Home	Remote monitoring for chronic conditions like hypertension and heart failure
Social Services	Assistance with community resources and discharge planning
Charity Care	Free or discounted care for uninsured patients unable to pay

Payment Plans

Payment Option	Details
PersonaPay Patient Portal	Secure online platform to manage bills, statements, receipts, and payment plans
Interest-Free Payment Plans	Available for eligible patients, breaking expenses into smaller monthly payments
Flexible Payment Terms	Up to $500 = $25 per month, $501-$1000 = $50 per month
Automated Phone Payments	24/7 secure automated telephone system for payments
Financial Assistance Programs	Available for qualifying patients unable to pay full balance
Uninsured Discounts	Discounts similar to managed care rates for self-pay patients
Online Bill Pay	Secure system to view and pay bills online anytime

Accepted Insurance Companies

Aetna

Anthem

Cigna

Humana

Medicaid

Medicare

Tricare

Cost Consulting

Department	Financial Services Offered
Billing Department	- Cost estimates for services - Explanation of insurance benefits - Payment plan options - Screening for financial assistance programs
Financial Counseling	- Guidance on treatment costs before care - Information on available financial support options - Help applying for Medicaid and other programs - Assistance understanding hospital bills
Patient Access	- Insurance verification - Upfront cost estimates - Collection of co-pays and deductibles - Screening for charity care eligibility
Social Services	- Referrals to community resources - Help with applications for financial aid - Coordination with case managers on financial matters

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Wheelchair accessible entrances and hallways - Accessible parking spaces - Elevators - Accessible patient rooms and bathrooms
Assistive Devices	- Wheelchairs - Walkers - Canes - Hospital beds with adjustable positions
Communication Aids	- Sign language interpreters available - TTY/TDD devices for deaf or hard of hearing patients - Language interpretation services - Written materials in alternative formats (large print, Braille)
Priority Services	- Priority registration and admission for patients with disabilities - Assistance with paperwork and forms
Staff Training	- Annual training on inclusive care and disability awareness - Education on communicating with patients with disabilities - Training on use of assistive devices and accommodations

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual follow-up appointments - Online heart health risk assessments
Emergency Care	- Online ER check-in - Virtual ER triage - Real-time ER wait times online
Family Medicine	- Telehealth video visits - Patient portal messaging - Online appointment scheduling
Imaging	- Online imaging results access - Virtual radiology consultations - Digital image sharing
Laboratory	- Online lab results access - At-home lab testing kits - Virtual lab consultations
Maternity Care	- Virtual prenatal visits - Remote fetal monitoring - Online childbirth classes
Orthopedics	- Virtual physical therapy sessions - Remote joint replacement monitoring - Online joint health assessments
Patient Portal	- MyHealthHome online portal - Mobile app for iOS and Android - Secure messaging with providers
Pharmacy	- E-prescriptions - Online prescription refills - Virtual medication consultations
Urgent Care	- Online urgent care check-in - Virtual urgent care visits - Symptom checker tool

Collaborations / Educational Programs

Department	Educational Program
Internal Medicine	Residency program
Osteopathic Neuromusculoskeletal Medicine	Residency program
Transitional Year	Residency program
Clinical Rotations	Emergency medicine, family medicine, Obstetrics & Gynecology, Pediatrics, surgery
Didactic Activities	Teaching rounds, conferences, seminars, guest lectures, journal clubs, grand rounds
Research	Scholarly project opportunities
Technology Exposure	Robotic surgery, brain surgery GPS-mapping technology
Specialty Exposure	Interventional cardiology and radiology, orthopedic procedures

Collaborative Research Projects

Department	Research Project	Impact
Cardiology	TAVR clinical trial for aortic valve replacement	Minimally invasive alternative to open-heart surgery
Neurology	Deep brain stimulation for Parkinson´s disease	Improved motor function and quality of life for patients
Orthopedics	Development of 3D-printed joint implants	Customized implants for better fit and function
Pulmonology	Endobronchial valve therapy for emphysema	Non-surgical lung volume reduction option
Surgery	Robotic-assisted minimally invasive procedures	Faster recovery times and reduced complications

Professional Development Programs

Department	Affiliation	Professional Development Programs
Graduate Medical Education	Burrell College of Osteopathic Medicine	Residency programs in Internal Medicine, Osteopathic Neuromusculoskeletal Medicine, Transitional Year
Medical Education	New Mexico State University	Access to library, simulation center, research facilities
Osteopathic Medicine	ACGME Osteopathic Recognition Review Committee	Osteopathic Recognition certification program
Pharmacy	Roseman University College of Pharmacy	Teaching certificate program for pharmacy residents

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Accredited Chest Pain Center	American College of Cardiology
Diabetes Care	Certified Diabetes Program	American Diabetes Association
Hospital	Hospital Accreditation	The Joint Commission
Orthopedics	Certified Knee Replacement Center	The Joint Commission
Surgery	Accredited Bariatric Surgery Center	American College of Surgeons
Stroke Care	Certified Primary Stroke Center	The Joint Commission

Internship and Observation Programs

Department	Opportunity
Graduate Medical Education	Internal Medicine Residency
Graduate Medical Education	Osteopathic Neuromusculoskeletal Medicine Residency
Graduate Medical Education	Transitional Year Residency
Nursing	Nurse Intern Program
Various	Visiting Student Rotations

Hospital Academic Awards and Achievements

Department	Award
General	Quest for Excellence General Acute Care Hospital Award
Nursing	DAISY Award for Extraordinary Nurses (monthly)
Stroke Care	American Heart Association/American Stroke Association´s Get With The Guidelines Stroke Gold Plus Quality Achievement Award
Stroke Care	American Heart Association´s Get With The Guidelines® - Stroke GoldPlus award

Hospital Specialization and Expertise Opportunit

Department	Program
Internal Medicine	3-year residency
Osteopathic Neuromusculoskeletal Medicine	3-year residency
Transitional Year	1-year residency

Hospital Residency and Assistantship Programs

Department	Program
Internal Medicine	3-year residency program
Osteopathic Neuromusculoskeletal Medicine	Residency program
Transitional Year	1-year residency program

What are the activities of the hospital for patients without insurance?

Department/Service	Support for Uninsured Patients
Financial Assistance	- Charity care discount policy for eligible patients - Expanded financial assistance for balances over $1,500 - Income-based discounts up to 100% off
Emergency Care	- Emergency services provided regardless of ability to pay - Screening for Medicaid eligibility
Billing	- Uninsured discount policy - Payment plans available - Online bill pay portal
Insurance Screening	- Screening for Medicaid and other government programs - Help identifying potential health coverage options
Price Transparency	- Cost estimates available upon request - Standard charges file posted online

Hospital Research Collaborations

Department	Research Partner
Academic Medicine	Burrell College of Osteopathic Medicine
Clinical Research	Guardian Research Network
Graduate Medical Education	New Mexico State University
Internal Medicine	Burrell College of Osteopathic Medicine
Osteopathic Medicine	Burrell College of Osteopathic Medicine

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Graduate Medical Education	- Structured mentorship for residents - Faculty advisors assigned to each resident - Monthly resident mentoring sessions - Career development guidance
Internal Medicine Residency	- Faculty mentorship program - Peer mentorship program pairing new residents with experienced residents - "Residents as Teachers" curriculum
Osteopathic Neuromusculoskeletal Medicine Residency	- Monthly resident mentoring to identify and address issues - Faculty mentors assigned to each resident
Transitional Year Residency	- Mentorship from faculty and program leadership - Career guidance for choosing specialty training

MountainView Regional Medical Center Nearest Places

Hotels

1.0 miles

4.3

Hotel Encanto de Las Cruces

Outdoor pool, spa tub, restaurant, bar/lounge, fitness center

1.3 miles

4.4

Hampton Inn & Suites Las Cruces I-25

Free breakfast, outdoor pool, fitness center

2.5 miles

4.3

Hilton Garden Inn Las Cruces

Restaurant, bar, outdoor pool, fitness center

2.6 miles

4.1

Comfort Suites University

Free breakfast, indoor pool, fitness center

2.5 miles

4.3

Towneplace Suites Las Cruces

Free breakfast, outdoor pool, fitness center

2.4 miles

3.9

Extended Stay America Select Suites - Las Cruces

Free breakfast, pet-friendly, kitchenettes

Florists and Gift Shops

0.3 km

4.2

Flowerama

Fresh flowers, plants, gift options

0.5 km

Blue Desert Gift Shop

Gifts, souvenirs

0.7 km

4.5

Las Cruces Florist

Flower arrangements, delivery

0.8 km

4.1

Albertsons Floral

Fresh flowers, delivery

0.9 km

4.3

Flowerland

Floral arrangements, gifts

0.1 km

3.8

MountainView Regional Medical Center Gift Shop

Hospital gift shop, flowers, snacks

Food and Restaurant

0.1 km

3.9

Applebee´s

American, Bar, Grill

0.2 km

4.2

Starbucks

Coffee, Pastries

0.3 km

Village Inn

American, Breakfast, Pies

0.4 km

4.1

Whataburger

Fast Food, Burgers

0.5 km

4.3

Raising Cane´s Chicken Fingers

Fast Food, Chicken

0.8 km

4.2

Farley´s Food & Fun Pub

Pub, American, Bar

Pharmacies

0.5 km

4.1

Walgreens Pharmacy

24-hour service, Drive-thru, Immunizations

0.6 km

4.8

Riogrande Care Pharmacy

Medication adherence, Vaccinations, Free multivitamins

0.1 km

MountainView Regional Medical Center Inpatient Pharmacy

24-hour service, Hospital pharmacy

0.9 km

4.2

Albertsons Pharmacy

Flu shots, COVID-19 vaccines, Pet prescriptions

0.8 km

3.9

Walmart Pharmacy

Drive-thru, Immunizations, $4 prescriptions

1.0 km

3.8

CVS Pharmacy

24-hour service, Drive-thru, MinuteClinic

Taxi and Transportation

0.5 km

4.2

Las Cruces Shuttle Service

Airport shuttles, private car service

0.7 km

Checker Cab

Taxi service, 24/7 availability

0.8 km

4.5

At My Door Shuttle

Airport shuttles, door-to-door service

0.9 km

4.3

City Lights Limousines

Limousine service, airport transfers

On-demand

4.1

Uber

Ridesharing, multiple vehicle options

On-demand

Lyft

Ridesharing, shared rides

ATMs and Banks

0.2 km

4.5

Pioneer Bank

Full-service bank, Drive-up ATM

0.4 km

4.3

Citizens Bank of Las Cruces - Roadrunner Branch

Full-service bank, ATM, Drive-thru

0.5 km

3.8

Wells Fargo ATM

24/7 ATM

0.6 km

4.2

FirstLight Federal Credit Union

Full-service credit union, ATM

0.7 km

3.5

U.S. Bank ATM

24/7 ATM

0.9 km

3.7

Bank of America ATM

24/7 ATM

Parking Lots

0 km

4.2

MountainView Regional Medical Center Parking

Hospital parking, 24/7 access, Security patrols

0.3 km

4.7

Las Cruces Storage Parking

RV and boat parking, 24-hour video surveillance, Coded gate entry

0.5 km

4.3

Walmart Neighborhood Market Parking

Free parking, Well-lit, Shopping center access

Shopping Malls

0.8 km

4.1

Mesilla Valley Mall

Major department stores, retail shops, food court

0.9 km

Laguna Seca Plaza

Discount department stores, sporting goods, home furnishings

1.0 km

4.6

Las Cruces Farmers & Craft Market

Local handmade crafts, fresh produce, baked goods

Stationery and Copying Services

0.3 km

4.3

The UPS Store

Printing, copying, document services, shipping

0.5 km

4.1

FedEx Office Print & Ship Center

Printing, copying, shipping services

0.8 km

Staples

Printing, copying, office supplies

Car Rental

0.9 km

Avis Car Rental

Economy cars, SUVs, luxury vehicles

0.9 km

3.8

Budget Car Rental

Compact cars, vans, trucks

1.0 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, pick-up service

Patient Experiences

✅ Summary of Positive Reviews

Patients have expressed satisfaction with the high level of care received from both nurses and doctors at MountainView Regional Medical Center. Reviews mention specific staff members like Nurse Lee and Dr. Castillo, who provided exceptional care and attentiveness. The anesthesiology team was also praised for their proficiency during procedures. Though wait times were a minor inconvenience, the overall professionalism and care provided earned high praise.

❌ Summary of Negative Reviews

Some patients reported poor experiences involving disorganization, long wait times, and inadequate communication among staff. Common issues included HIPAA violations, misinformation in patient charts, and unprofessional behavior of certain staff members. Despite these negatives, there were acknowledgments of exceptional individual staff members who went above and beyond to ensure patient comfort and care.

Working Hours

Emergency Department

Open 24 hours a day, 365 days a year

Outpatient Services

Monday - Friday: 7 a.m. - 5 p.m.

Diagnostic Imaging

Monday - Friday: 7 a.m. - 5 p.m.

Laboratory Services

Monday - Friday: 7 a.m. - 5 p.m.

Department Phones

Department	Phone Number
Main Hospital	(575) 556-7600

Language and Translation Services

English
Spanish

MountainView Regional Medical Center

NPI Number : 1659725232

4311 E Lohman Ave, Las Cruces, NM 88011

(575) 556-7600

www.mountainviewregional.com

Departments

Internal Medicine

Cardiology

Diagnostic Imaging

Family Medicine

Obstetrics and Gynecology

Neurology

Orthopedics

Pulmonology

Rehabilitation Services

General Surgery

Laboratory Services

Appointment Information

Visiting Hours

Important Doctors

Pedro Armendáriz

William Baker

Renata Brodsky

Craig Cannon

Kristen Castillo

Mark F. Cavaretta

Paula Delgado

Charles Dow

Ahmed Elwidaa

Ugonna Ezeh

Marisa Griego

Elma Gutierrez

Kyla Halsor

Paul Saiz

MountainView Regional Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

MountainView Regional Medical Center Nearest Places

Hotels

Hotel Encanto de Las Cruces

Hampton Inn & Suites Las Cruces I-25

Hilton Garden Inn Las Cruces

Comfort Suites University

Towneplace Suites Las Cruces

Extended Stay America Select Suites - Las Cruces

Florists and Gift Shops

Flowerama

Blue Desert Gift Shop

Las Cruces Florist

Albertsons Floral

Flowerland

MountainView Regional Medical Center Gift Shop

Food and Restaurant

Applebee´s

Starbucks

Village Inn

Whataburger

Raising Cane´s Chicken Fingers

Farley´s Food & Fun Pub

Pharmacies

Walgreens Pharmacy

Riogrande Care Pharmacy

MountainView Regional Medical Center Inpatient Pharmacy