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VCU Medical Center

2.8 (222)

Virginia Commonwealth University Medical Center, founded in 1838, is a 865-bed academic hospital in Richmond, Virginia. It has received numerous accolades, including rankings in U.S. News & World Report´s Best Hospitals. The medical center excels in specialties such as cardiology, orthopedics, Cancer Care, and organ transplantation. It also houses Virginia´s only Level I trauma center.

NPI Number : 1538324009

1250 E Marshall St, Richmond, VA 23298

(804) 828-9000

www.vcuhealth.org

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Departments

Internal Medicine

Cardiology

Neurology

Pulmonology

Nephrology

Orthopedics

Oncology

Obstetrics and Gynecology

Pediatrics

Ophthalmology

Otolaryngology

Dermatology

Psychiatry

Dental

Radiology

Appointment Information

Department	Online	Phone	Walk-in	Same-day
General	Yes	(804) 828-7929	No	Limited
Psychiatry	No	(804) 828-2000	No	No
Imaging	No	(804) 628-3580	No	Limited
Dental	No	(804) 828-9190	Yes	Yes
Pediatric	Yes	(804) 828-CHOR	No	Yes

Visiting Hours

Department	Visitation Process
Adult Inpatient	- One visitor per day, 18 years or older, permitted between noon - 8 p.m. - Visitors must wear a badge and face mask at all times - No re-entry on the same day - Entry limited to Gateway and Critical Care Hospital entrances
Labor & Delivery	- Visitation allowed 8 a.m. - 8 p.m. - Professional doulas recognized as care team members
Emergency Department	- One adult visitor permitted once patient is roomed - Two adult visitors allowed for pediatric patients
Outpatient	- One support person (18+) allowed to accompany adult patients - Two adults allowed to accompany pediatric patients - Appointments verified at entry screening stations
Virtual Visits	- Technology provided for video calls with loved ones - FaceTime, text messaging, and Zoom conversations enabled

Important Doctors

VCU Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Marlon F. Levy, MD	Chief Executive Officer	Executive Leadership	Health System Management, Transplant Surgery
John McCurley, MD	Interim President, VCU Medical Center	Executive Leadership	Health System Transformation
Elias Neujahr, MHA, MBA	President, Children´s Hospital of Richmond at VCU	Pediatrics	Pediatric Hospital Administration
Sheldon Barr, MSN, RN	President, VCU Health Community Memorial Hospital	Community Hospitals	Community Hospital Leadership
Patricia J. Sime, MD, FRCP	Chair, Department of Internal Medicine	Internal Medicine	Pulmonary Medicine, Medical Education
Todd Gehr, MD	Vice Chair, Department of Internal Medicine	Internal Medicine	Nephrology
Alan W. Dow, MD, MSHA	Chief, Division of Hospital Medicine	Hospital Medicine	Hospital Medicine, Medical Education
Peter Boling, MD	Chief, Division of Geriatric Medicine	Geriatric Medicine	Geriatrics, Home-Based Care
Karen Hendricks-Muñoz, MD, MPH	Interim Physician-in-Chief, Children´s Hospital of Richmond	Pediatrics	Neonatal Medicine
C.D. Anthony Herndon, MD	Surgeon-in-Chief, Children´s Hospital of Richmond	Pediatric Surgery	Pediatric Urology

Average Salary

Department	Service/Procedure	Average Cost	Notes
Cardiology	Basic Consultation	$200-$400	Varies based on complexity
Cardiology	Echocardiogram	$1,500-$2,500
Cardiology	Angioplasty	$25,000-$50,000	Depends on number of stents
Oncology	Initial Consultation	$300-$500
Oncology	Chemotherapy (per session)	$5,000-$10,000	Varies by drug regimen
Neurology	Basic Consultation	$250-$450
Neurology	MRI Brain Scan	$2,000-$3,000
Orthopedics	Joint Replacement Surgery	$30,000-$50,000	Varies by joint and complexity
Outpatient	Primary Care Visit	$100-$300

Support Programs for Patients

Program	Description
State-Sponsored Indigent Care Program	Free care for patients below Federal Poverty Level; sliding scale discount for incomes <200% of Federal Poverty Level
Virginia Coordinated Care Program	Care coordination for indigent patients in certain localities
Medicaid and FAMIS	State insurance programs for eligible low-income individuals
Hospital at Home	Hospital-level care provided in patient´s home
VCU Health at Home	Home-based primary care, telehealth, remote monitoring, skilled home health, hospice
Thomas Palliative Care Unit	Inpatient palliative and hospice care
Social Work Services	Assistance with transportation, medical equipment, rent/utilities, care coordination
Financial Counseling	Help understanding bills, applying for coverage, payment plans
Supportive Care Clinic	Outpatient palliative care services

Payment Plans

Payment Plan	Details
ClearBalance Program	Zero-interest revolving credit account, flexible payment terms, no credit check
Installment Payment Plan (IPP)	Divide balance into 4 installments per semester, $25 application fee, no interest
Extended Payment Plans	Offered during COVID-19, contact Customer Service for terms
Financial Assistance	Based on income, assets, and needs
Discounts for Self-Pay Patients	Additional discounts for prompt payments
State-Sponsored Indigent Care Program	Free care or sliding scale discount based on Federal Poverty Level

Accepted Insurance Companies

Aetna

Anthem

Cigna

Humana

Medicaid

Medicare

Molina Healthcare

Tricare

United Healthcare

Cost Consulting

Department	Financial Counseling Services
Financial Counseling Call Center	- Assistance understanding hospital bills - Help applying for health coverage - Assistance renewing health coverage - Help updating insurance information - Available Monday-Friday, 9am-4pm - Phone: (804) 828-0966
Financial Assistance Programs	- Discounts for self-pay patients - State-Sponsored Indigent Care Program - Virginia Coordinated Care Program - Medicaid and FAMIS programs assistance
Cost Estimates	- Online estimating tool available - Personalized estimates based on insurance coverage - Estimates for self-pay patients - Phone estimates: (804) 628-8400
Financial Counselors	- Help determine eligibility for assistance programs - Assist in setting up payment plans - Available to discuss options before starting care

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Wheelchair ramps - Accessible restrooms on all floors - Oversized universal restrooms - Elevators
Assistive Devices	- Magnification devices - Large keyboard keys - Digital scanners with accessibility features - SARA (Scanning and Reading Appliance)
Communication Aids	- Language line translation service (140+ languages) - Text telephones for hearing impaired - Amplified telephones - Sign language interpreters - Cued speech interpreters - Virginia relay center - Sign language cards
Software	- NVDA screen reader - Microsoft Magnifier - JAWS - ZoomText
Priority Services	- Individualized library orientations - Assistance with library resource use - Equipment use guidance
Staff Training	- Education on ADA-related topics - Training on inclusive care practices

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual follow-up visits - Online heart health education modules
Chronic Disease Management	- Remote patient monitoring for diabetes, hypertension, etc. - Virtual chronic care management visits - Online disease management tools and trackers
Emergency Medicine	- Virtual Urgent Care visits - Online ER wait time tracker
Geriatrics	- Virtual home health visits - Remote fall detection monitoring - Online caregiver resources and support
Mental Health	- Telepsychiatry appointments - Online therapy sessions - Virtual support groups
Oncology	- Virtual tumor board consultations - Remote chemotherapy symptom monitoring - Online cancer support resources
Pediatrics	- Virtual pediatric visits - Remote developmental assessments - Online parenting resources
Primary Care	- Virtual primary care visits - Online appointment scheduling - Secure messaging with providers
Radiology	- Virtual radiology consultations - Online imaging results portal
Surgery	- Virtual pre-operative consultations - Remote post-operative monitoring - Online surgery preparation resources

Collaborations / Educational Programs

Department	Educational Programs
Internal Medicine	- Categorical residency track (3 years) - Preliminary medicine track (1 year) - Combined EM-IM program (5 years) - Combined IM-Pediatrics program (4 years) - Combined IM-Geriatrics program (4 years)
Family Medicine	- 4-week required clerkship for 3rd year students - Family Medicine Scholars Training and Admissions Track (fmSTAT) - Student Family Medicine Association activities - Global health trips to Honduras and Dominican Republic
Medical Education	- Practice of Clinical Medicine course (18 months) - Point of Care Ultrasound training - Interprofessional Education courses - Population Health and Evidence-Based Medicine course - Careers in Medicine program
Clinical Rotations	- Ambulatory Clerkship - Family Medicine - Internal Medicine - Neurology - OB/GYN - Pediatrics - Psychiatry - Surgery
Research	- Basic science research opportunities - Translational research projects - Clinical studies across specialties

Collaborative Research Projects

Department	Research Project	Details
Neurology	Penn State Collaboration	Biomedical research on brain disorders, educating translational scholars
Pulmonology	Electronic Cigarette Trial	520-person clinical trial evaluating effects of e-cigarettes on smokers
Obstetrics	PCOS Genetics Study	Research on familial polycystic ovary syndrome genetics
Neonatology	Preterm Birth Genetics	NIH-funded study on genetic factors in preterm birth
Burn Care	DeepView AI-Burns Trial	Evaluating AI for assessing burn healing potential
Cardiology	Left Atrial Appendage Trial	Studying LAA exclusion for stroke reduction
Immunology	VX880 Type 1 Diabetes Trial	Testing new drug for T1D with hypoglycemia unawareness
Hematology	PM-208 Hemorrhage Treatment	Developing IV solution for massive blood loss treatment

Professional Development Programs

Department	Affiliations	Professional Development Programs
Cardiology	American College of Cardiology	Cardiovascular Disease Fellowship
Neurology	American Academy of Neurology	Neurology Residency Program
Nursing	American Nurses Association	Nurse Residency Program
Research	Clinical and Translational Science Awards Program	Clinical Research Skills Series (CReSS)
Sports Medicine	American Medical Society for Sports Medicine	Sports Medicine Fellowship
Teaching	Association of American Medical Colleges	Graduate Certificate in Medical Education

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Echocardiography Lab Accreditation	Intersocietal Commission for the Accreditation of Echocardiography Laboratories (ICAEL)
Hospital-wide	Hospital Accreditation	The Joint Commission
Laboratory	Main Laboratory Accreditation	College of American Pathologists
Mammography	Mammography Unit Accreditation	American College of Radiology (ACR)
Mammography	Mammography Quality Standards Act Certification	Food and Drug Administration (FDA)
Pulmonary Hypertension	Pulmonary Hypertension Care Center Accreditation	Pulmonary Hypertension Association
Vascular Lab	Vascular Lab Accreditation	Intersocietal Commission for the Accreditation of Vascular Laboratories (ICAVL)

Internship and Observation Programs

Department	Program	Duration	Eligibility
Surgery	Administrative Internship	2 years	MHA students
Nursing	Nurse Residency Program	1 year	New graduate RNs
Operating Room	OR Internship	Varies	New grad RNs and experienced RNs
Various	Allied Health Career Exploration	2 weeks	College freshmen, sophomores, juniors
Clinical Trials Office	Summer Internship	6 weeks	Undergraduate juniors and seniors
Various	Medical Science Internship Program	6 weeks	High school students

Hospital Academic Awards and Achievements

Department	Award	Awarding Organization
Critical Care Hospital	VISTA Award	American Society for Healthcare Engineering and American Hospital Association
Emergency Medicine	Gold Plus Achievement Award	American Heart Association/American Stroke Association
Hospital-wide	America´s Best-in-State Employer in Virginia	Forbes
Hospital-wide	Consumer Choice Award	National Research Corporation
Hospital-wide	Most Wired Health Care Organization	American Hospital Association´s Health Forum
Hospital-wide	Top 100 Working Mother	Working Mother magazine
Hospital-wide	Top Nonprofit Company for Executive Women	National Association for Female Executives
Nephrology	Top 50 Program Nationally	U.S. News & World Report
Orthopaedics	Top 50 Program Nationally	U.S. News & World Report
Pulmonology	Top 50 Program Nationally	U.S. News & World Report
Urology	Top 50 Program Nationally	U.S. News & World Report
VCU Medical Center	1 Hospital in Richmond Metro Area	U.S. News & World Report
VCU Medical Center	1 Hospital in Virginia	U.S. News & World Report

Hospital Specialization and Expertise Opportunit

Department	Program
Emergency Medicine	Residency, Fellowship
Family Medicine	Residency
Internal Medicine	Residency, Fellowship
Medical Laboratory Sciences	Master´s Program
Pediatrics	Residency
Physical Medicine & Rehabilitation	Residency, Fellowship

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Emergency Medicine	Residency, Fellowship
Family Medicine	Residency
Internal Medicine	Residency, Fellowship
Neonatal-Perinatal Medicine	Fellowship
Neurology	Residency
Obstetrics and Gynecology	Residency
Ophthalmology	Residency
Otolaryngology	Residency
Pediatrics	Residency
Physical Medicine & Rehabilitation	Residency, Fellowship
Surgery	Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Emergency Department	24/7 Emergency Care regardless of ability to pay
Financial Counseling	- Financial assistance programs - Payment plans - Help applying for Medicaid/FAMIS - Discounts for self-pay patients - Sliding scale discounts based on income
Patient Billing	- Charity Care for eligible patients - Discounts for prompt payment
Social Work	- Referrals to community resources - Help accessing free/low-cost medications
Outpatient Clinics	- Discounted services for eligible patients - Referrals to free clinics

Hospital Research Collaborations

Department	Affiliated Institution/Center	Collaboration Details
Center for Clinical and Translational Research	Virginia Commonwealth University	Enhances research infrastructure and promotes collaboration across disciplines
Cardiology	VCU Pauley Heart Center	Conducts cardiovascular research and clinical trials
Center for Biological Data Science	Virginia Commonwealth University	Promotes collaborative research in bioinformatics and computational biology
Center for Drug Discovery	Virginia Commonwealth University	Advances drug discovery from basic research to clinical development
Institute for Molecular Medicine	Virginia Commonwealth University	Focuses on research in cancer, neurodegeneration, and infectious diseases
Johns Hopkins Clinical Research Network	Johns Hopkins Medicine	Collaborative clinical research across Virginia, Maryland, and D.C. region
Massey Comprehensive Cancer Center	Virginia Commonwealth University	NCI-designated center conducting cancer research and clinical trials
Microbiome Engineering and Data Analysis	Virginia Commonwealth University	Studies human and environmental microbiomes, develops analytical tools
Rehabilitation Sciences and Engineering	VCU Center for Rehabilitation Science and Engineering	Promotes research and services for individuals with disabilities
Wright Center for Clinical and Translational Research	Virginia Commonwealth University	Advances human health through team science and community engagement

Mentoring and Consultancy in Hospital Education

Department	Program
Anesthesiology	Longitudinal Peer Mentorship Program
Dentistry	Dental Scholars Mentoring Program
Health Sciences Academy	HSA Mentorship Program
Medicine	Mosaic Mentorship Model
Nursing	Peer and Near-Peer Mentoring Program
Radiology	Early Career Radiologist Mentorship Program

VCU Medical Center Nearest Places

Hotels

0.5 km

4.4

Linden Row Inn

Free WiFi, Laundry facility, Historic property

0.6 km

4.3

The Commonwealth

Free breakfast, Fitness center, Business center

0.9 km

4.7

The Jefferson Hotel

Luxury accommodations, On-site dining, Spa services

0.7 km

4.2

Courtyard by Marriott Richmond Downtown

Indoor pool, Fitness center, On-site restaurant

0.8 km

4.3

Residence Inn by Marriott Richmond Downtown

Free breakfast, Kitchenettes, Pet-friendly

1.0 km

4.4

Graduate Richmond

Rooftop bar, Pet-friendly, Unique decor

Florists and Gift Shops

0.1 km

4.3

Three Bears Gift Shop

Gifts, clothes, jewelry, balloons, candy, flowers

0.3 km

4.1

River City Treasures

Gifts, CHoR clothing, jewelry, personal-care items, over-the-counter medicines

0.9 km

4.7

Christopher Flowers

Floral arrangements, same-day delivery, custom gift baskets

0.8 km

4.5

Strange´s Florist

Floral arrangements, plants, same-day delivery

0.7 km

4.2

WG Miller Creations Florist Studio

Custom floral arrangements, get well flowers

1.0 km

4.6

Brookland Park Flowers and Gifts

Fresh flower delivery, custom arrangements

Food and Restaurant

0 km

Children´s Hospital Cafeteria

Cafeteria, American

0.1 km

4.2

Chick-fil-A

Fast Food, Chicken

0.1 km

3.8

Subway

Sandwiches, Fast Food

0.1 km

Panera Bread

Bakery, Cafe, Sandwiches

0.2 km

4.1

Starbucks

Coffee, Cafe

0.3 km

Food Carts

Various, Street Food

Pharmacies

0 km

4.1

VCU Medical Center Ambulatory Care Center Pharmacy

Prescription services, OTC medications, 365 days/year operation

0.1 km

3.9

VCU Medical Center Employee Pharmacy

Prescription services for employees

0.8 km

4.3

VCU Health Specialty Pharmacy

Specialty medications, clinical services, delivery options

0.3 km

Children´s Hospital of Richmond (CHoR) Ambulatory Pharmacy

Pediatric pharmacy services

0.2 km

3.8

VCU Health Adult Outpatient Pavilion Pharmacy

Outpatient prescription services

0.9 km

3.7

VCU Student Health Pharmacy

Student health services, OTC products

Taxi and Transportation

0.3 km

4.2

Richmond VA Taxi

24/7 service, airport transfers, local rides

0.5 km

4.5

Henrico Express Cab

Flat rates, airport service, local transportation

0.6 km

4.3

Excellence Taxi Cab

24/7 service, airport transfers, package delivery

0.7 km

4.1

Dulles Taxi

Airport transportation, hotel transfers, local rides

0.2 km

3.8

GRTC Bus Service

Public transportation, local bus routes

0.8 km

Richmond Metro Taxi

Local rides, airport transfers, 24/7 service

ATMs and Banks

0.1 km

4.1

Wells Fargo ATM

24/7 ATM, Cash Withdrawals, Deposits

0.3 km

3.9

Bank of America ATM

24/7 ATM, Cash Withdrawals, Deposits

0.5 km

4.3

Virginia Credit Union ATM

24/7 ATM, Cash Withdrawals, Deposits

0.7 km

3.8

SunTrust ATM

24/7 ATM, Cash Withdrawals

0.9 km

Capital One ATM

24/7 ATM, Cash Withdrawals, Deposits

1.0 km

4.2

United Bank Branch

Full-service banking, ATM, Loans

Parking Lots

0.1 km

4.1

VCU Medical Center´s Patient and Visitor Parking Deck

24/7 access, Free parking with validation, Security escort service available

0.5 km

Children´s Pavilion Parking Deck

Free parking with validation, Connected to Children´s Pavilion

0.8 km

3.8

Eighth Street Parking Deck

Hourly and daily rates, VCU Health System employee parking

Shopping Malls

0.3 km

4.1

Shops at VCU

Bookstore, dining options, convenience store

0.8 km

4.5

Main Street Station

Historic train station, event space, farmers market

0.9 km

4.3

17th Street Market

Open-air market, local vendors, events

Stationery and Copying Services

0.1 km

4.8

PhD Posters

Academic poster printing, local pickup, fast turnaround

0.5 km

4.5

VCU Creative Print Bureau

Digital printing, vinyl cutting, wide format printing

0.9 km

4.7

Minuteman Press

Printing, copying, signs, banners, promotional products

Car Rental

0.7 km

4.2

Enterprise Rent-A-Car

Wide selection of vehicles, after-hours return

0.9 km

3.9

Budget Car Rental

Various car types, online reservations

0.9 km

3.8

Avis Car Rental

Range of car options, preferred service

Patient Experiences

✅ Summary of Positive Reviews

VCU Medical Center receives high praise for its clean facilities, professional and personable staff, and ease of access, even for those traveling from further away. One reviewer expressed gratitude for the friendliness of medical professionals and convenience in navigating the hospital, highlighting an overall positive experience during a dental visit.

❌ Summary of Negative Reviews

Negative reviews for VCU Medical Center focus on poor patient treatment, unprofessional staff conduct, and persistent billing issues. Patients describe feeling disrespected and neglected by medical personnel, as well as encountering significant billing discrepancies and lack of support from the billing department. These experiences resulted in frustration and a loss of trust in the hospital´s services.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday, 7:30 a.m. - 5:30 p.m.

Diagnostic Testing

Monday - Friday, 7:30 a.m. - 5:30 p.m.

Laboratory Services

24 hours a day, 7 days a week

Employee Health Services

Monday - Friday, 7:30 a.m. - 4 p.m.

Department Phones

Department	Phone
General Information	(804) 828-9000
Appointments	(804) 828-7929
Billing	(804) 523-7001
Emergency	911
Patient Information	(804) 828-9000
Patient Relations	(804) 628-0400

Language and Translation Services

English
Spanish
Chinese
Vietnamese
Arabic
Korean
Tagalog
Urdu
Amharic
Somali
French
Persian

VCU Medical Center

NPI Number : 1538324009

1250 E Marshall St, Richmond, VA 23298

(804) 828-9000

www.vcuhealth.org

Departments

Internal Medicine

Cardiology

Neurology

Pulmonology

Nephrology

Orthopedics

Oncology

Obstetrics and Gynecology

Pediatrics

Ophthalmology

Otolaryngology

Dermatology

Psychiatry

Dental

Radiology

Appointment Information

Visiting Hours

Important Doctors

Michel Aboutanos

Rahul J. Anand

Jonathan D. Bennett

Christopher Hogan

Martin J. Mangino

Arun J. Sanyal

Renato G. Martins

Alan W. Dow

Patrick Nana-Sinkam

R. Wesley Shepherd

Daniel Grinnan

Lisa Brath

Gonzalo Bearman

VCU Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

VCU Medical Center Nearest Places

Hotels

Linden Row Inn

The Commonwealth

The Jefferson Hotel

Courtyard by Marriott Richmond Downtown

Residence Inn by Marriott Richmond Downtown

Graduate Richmond

Florists and Gift Shops

Three Bears Gift Shop

River City Treasures

Christopher Flowers

Strange´s Florist

WG Miller Creations Florist Studio

Brookland Park Flowers and Gifts

Food and Restaurant

Children´s Hospital Cafeteria

Chick-fil-A

Subway

Panera Bread

Starbucks

Food Carts

Pharmacies