✅ Summary of Positive Reviews
The positive reviews highlight the exceptional care and dedication of the Vanderbilt University Medical Center staff. Patients spoke highly of the compassionate and professional treatment they received across various departments, including life-changing surgeries and birthing experiences. Many credited specific team members for their kindness and expertise, appreciative of the continuous support and attention throughout their stays. The hospital´s staff is universally praised for their warmth, going above and beyond to restore patients´ health and ensure their comfort.
❌ Summary of Negative Reviews
The negative reviews focus on issues of communication, billing, and long wait times at the Vanderbilt University Medical Center. Patients expressed frustration over poor communication regarding patient care plans and discharge procedures, particularly during critical situations involving family members. Additionally, concerns were raised about high bills for what was perceived as minimal treatment, with accusations of unprofessional behavior from staff. The emergency department was criticized for being overcrowded and understaffed, leading to extensive waiting periods for patients in need of urgent care.