✅ Summary of Positive Reviews
Positive reviewers have highlighted their excellent experiences at UPMC Shadyside, particularly praising the knowledgeable and friendly staff. The cardiology department received specific mentions for its professionalism, with Dr. Vesio being recognized as a thorough and attentive cardiologist. Patients appreciated the expertise and care shown during their visits, recommending the services to others.
❌ Summary of Negative Reviews
Negative feedback focused on issues with slow and unresponsive care, particularly during nighttime hours. Reviewers reported a lack of attention from staff, citing delays in nurse response and concerns over cleanliness. There were also complaints about shared rooms and inadequate communication in the recovery area, contributing to an overall dissatisfaction with the hospital´s service.