✅ Summary of Positive Reviews
Several reviewers praised the excellent care and support they received at Thomas Jefferson University Hospital. Patients appreciated the friendliness and competence of the medical staff, highlighting that nurses and doctors were attentive and thorough, especially in reassuring patients and addressing their concerns. Specific doctors, such as Dr. Samuel, were commended for their exceptional service. Positive experiences also extended to maternity care, with patients expressing gratitude for the collaborative and attentive care teams during deliveries.
❌ Summary of Negative Reviews
Some reviewers reported disappointing experiences concerning both patient care and facility management. Complaints included severe neglect, inadequate response times to call buttons, and lack of empathy from staff. Reviewers highlighted critical issues during childbirth, such as poor pain management and mismanagement of care protocols, leading to significant discomfort and stress. Additionally, concerns were raised about the general indifference of staff members and failure to accommodate patient needs, ultimately resulting in feelings of helplessness and frustration.