✅ Summary of Positive Reviews
The Hospital of the University of Pennsylvania is lauded by many for its exceptional care, knowledgeable staff, and well-maintained facilities. Reviewers appreciated the kindness and compassion of the ICU nurses who went out of their way to make patients comfortable, as well as the attentive care from doctors who communicate thoroughly about treatment plans. Patients also noted the facility´s blend of modern and classic architecture, which creates a welcoming environment. Although some patients experienced minor issues, the overall sentiment is that HUP delivers high-quality medical services with genuine care for patient wellbeing.
❌ Summary of Negative Reviews
Several reviewers expressed deep dissatisfaction with their experiences at the Hospital of the University of Pennsylvania, citing long waiting hours, inadequate medical management, and poor patient care practices. There are instances of patients feeling overmedicated, restrained without justification, and distressed by improper hospice referrals. Additionally, complaints about neglectful staff communication and denied transfer requests highlight significant gaps in patient-centered care. These reviews underscore concerns about the hospital´s ability to address and rectify serious healthcare grievances in a timely and humane manner.