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St. Luke´s Hospital - Allentown Campus

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St. Luke´s Hospital - Allentown Campus, founded in 1873, is a major teaching hospital in Allentown, Pennsylvania. With a bed capacity of approximately 200, it has received numerous accolades, including recognition as a Top Teaching Hospital by The Leapfrog Group. The hospital is known for its excellence in cardiology, neurosciences, orthopedics, and emergency medicine.

NPI Number : 1548293954

1736 Hamilton St, Allentown, PA 18104

(610) 628-8300

www.slhn.org

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Departments

Internal Medicine

Cardiology

Neurology

Radiology

Orthopedics

Pulmonology

Obstetrics & Gynecology

Pediatrics

Ophthalmology

Otolaryngology

General Surgery

Laboratory Services

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day Appointments
Primary Care	Yes	484-426-2400	No	Limited availability
Cardiology	Yes	484-526-1000	No	For urgent issues only
Radiology	Yes	484-526-1000	No	Limited availability
Urgent Care	No	No	Yes	Yes
Lab Services	No	484-426-2515	Yes	Yes

Visiting Hours

Department	Visitation Options
Emergency	Two visitors allowed per patient; 24/7 walk-in visits
ICU	Two visitors at a time; 9am-8pm daily
Inpatient	Two visitors at a time; 9am-8pm daily
Outpatient	Two visitors per appointment; schedule online or call 484-526-1000
Same-Day Care	Walk-in visits 8am-5pm Monday-Friday; no appointment needed
Virtual Visits	Schedule video visits through MyChart patient portal

Important Doctors

St. Luke´s Hospital - Allentown Campus Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
William Moyer	President, West Region and St. Luke´s Allentown Campus	Administration	Hospital operations, regional strategy
Dennis P. Serrano	President & CEO	Executive Leadership	Organizational strategy, healthcare administration
Rafael C. Solis	Executive Vice President and Chief Hospital Operations Officer	Hospital Operations	Operational efficiency, patient care delivery
Deborah Ignacia D. Ona	Senior Vice President and Medical Director	Medical Affairs	Clinical quality, physician leadership
Ma. Martina Geraldine Q. Dimalibot	Senior Vice President and Chief Nursing Officer	Nursing	Nursing practice, patient care standards
Virginia M. Flores	Senior Vice President and Chief Marketing Officer	Marketing	Brand strategy, community outreach
Simeon C. Obtinalla, Jr.	Senior Vice President - Human Resources Group and Chief Human Resources Officer	Human Resources	Workforce development, employee relations
Marites B. Lontabo	Senior Vice President and Chief Finance Officer	Finance	Financial management, strategic planning
Alexander S. Tined	Senior Vice President and Chief Information Technology Officer	Information Technology	Health IT systems, digital transformation
Jose B. Moran	Chief Patient Experience Officer	Patient Experience	Patient satisfaction, service excellence

Average Salary

Department	Service	Average Cost
Cardiology	Basic Consultation	$200 - $400
Cardiology	Echocardiogram	$1,000 - $2,000
Cardiology	Angioplasty	$28,000 - $40,000
Oncology	Initial Consultation	$300 - $500
Oncology	Chemotherapy Session	$5,000 - $10,000
Neurology	Basic Consultation	$250 - $450
Neurology	MRI Brain Scan	$1,500 - $3,000
Orthopedics	Initial Consultation	$200 - $400
Orthopedics	Total Knee Replacement	$30,000 - $50,000
Outpatient	Physical Therapy Session	$100 - $200
Outpatient	X-Ray	$200 - $500

Support Programs for Patients

Program	Description
Financial Assistance Program	100% assistance for patients with income up to 300% of Federal Poverty Guidelines
Home Health Services	Skilled nursing, therapy, social work, and aide services provided at home
Palliative Care	Inpatient and outpatient symptom management and support for serious illnesses
Social Work Services	Psychosocial care, crisis intervention, discharge planning assistance
Compassion Fund	Financial assistance for non-medical needs related to treatment
Support Groups	Groups for cancer survivors, caregivers, and other conditions
Cardiac Care Management	Home-based monitoring and care for heart failure patients
COPD Program	Home-based management program for COPD patients

Payment Plans

Payment Option	Details
Payment in Full	Cash, personal check, debit card, money orders, MasterCard, Visa, American Express, Discover
Payment Plan	Call 1-800-218-7359 or 484-526-3150 to discuss arrangements
Online Payment Plan	Set up through MyChart for up to 12 months
AccessOne	Long-term, flexible payment plan options
AblePay Health	Save up to 13% on out-of-pocket expenses, flexible payment options
CareCredit	Medical credit card, short-term financing options
Financial Assistance Program	For uninsured patients, based on income and family size

Accepted Insurance Companies

Aetna

Amerihealth Caritas

Blue Cross Blue Shield

Cigna

Humana

Medicaid

Medicare

Tricare

United Healthcare

Upmc Health Plan

Cost Consulting

Department	Financial Counseling Services
Financial Counseling	- Free financial counseling available - Assistance applying for Financial Assistance Program - Help determining eligibility for government programs - Guidance on treatment costs before care - Information on payment options and discounts - Walk-in hours Monday-Friday 8am-3:30pm - Located near main lobby
Patient Advocacy	- Help applying for Medical Assistance and other programs - Assistance for uninsured patients - Phone: 484-526-8000
Patient Financial Services	- Payment plan options - Discounts for uninsured patients - Phone: 800-218-7359

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	Wheelchair accessible entrances and facilities
Assistive Devices	Wheelchairs, walkers, canes available
Communication Aids	Sign language interpreters, written materials in alternative formats (large print, audio, electronic)
Priority Services	Expedited registration and triage for patients with disabilities
Staff Training	Disability awareness and inclusive care training for staff
Sensory Accommodations	Quiet spaces, dimmed lighting options
Service Animals	Service animals permitted to accompany patients

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual heart failure clinic - Online heart health assessments
Emergency	- Virtual ER triage - Online ER wait times - Remote stroke assessment
General Medicine	- On-demand video visits - E-visits for minor conditions - Remote patient monitoring
Neurology	- Telestroke services - Virtual epilepsy monitoring - Online cognitive assessments
Oncology	- Virtual tumor board reviews - Remote chemotherapy symptom monitoring - Online cancer risk assessments
Pediatrics	- Virtual pediatric urgent care - Remote developmental assessments - Online parenting resources
Psychiatry	- TelePsychiatry consultations - Online mental health screenings - Virtual support groups
Radiology	- Online imaging results portal - Virtual radiology consults - Remote image interpretation
Surgery	- Virtual pre-op assessments - Online post-op follow-ups - Remote surgical site monitoring
Women´s Health	- Virtual prenatal visits - Online breastfeeding support - Remote fetal monitoring

Collaborations / Educational Programs

Department	Educational Program
Emergency Medicine	Clinical rotations, hands-on training in ER
Cardiology	Lectures, case studies, cardiac catheterization lab experience
Internal Medicine	Inpatient and outpatient rotations, grand rounds
Pediatrics	Clinical rotations in pediatric units, seminars
Neurology	Neurology rounds, case conferences
Obstetrics/Gynecology	Labor & delivery rotations, gynecology clinic experience
Pathology	Laboratory rotations, autopsy observations
Radiology	Image interpretation sessions, interventional radiology exposure
Surgery	OR rotations, surgical skills workshops
Pharmacy	Clinical pharmacy rotations, medication management training

Collaborative Research Projects

Department	Research Projects
Cardiology	- Clinical trials on new heart failure treatments - Development of minimally invasive cardiac procedures - Studies on preventing cardiovascular disease
Neurology	- Trials for stroke prevention medications - Research on early detection of Alzheimer´s disease - Development of brain-computer interfaces
Oncology	- Immunotherapy clinical trials for various cancers - Studies on personalized cancer treatments - Development of new cancer screening technologies
Pediatrics	- Research on childhood obesity prevention - Trials for pediatric asthma treatments - Studies on improving NICU care
Internal Medicine	- Clinical trials for diabetes management - Research on antibiotic resistance - Studies on improving chronic disease care

Professional Development Programs

Department	Affiliation	Professional Development Program
Medical Education	Temple University School of Medicine	4-year Medical School Campus
Nursing	St. Luke´s School of Nursing	Nursing Residency Program
Graduate Medical Education	Accreditation Council for Graduate Medical Education	45 Accredited Residency & Fellowship Programs
Neuroscience	American Academy of Neurology	Continuing Medical Education Courses
Cardiology	American College of Cardiology	Cardiovascular Symposiums
Phlebotomy	St. Luke´s School of Phlebotomy	6-Week Accelerated Training Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center with Primary PCI	American College of Cardiology
Neurology	Primary Stroke Center	The Joint Commission
Pathology	Laboratory Accreditation Program	College of American Pathologists
Radiology	Breast Imaging Center of Excellence	American College of Radiology
Surgery	Commission on Cancer Accreditation	American College of Surgeons

Internship and Observation Programs

Department	Opportunity
Emergency Medicine	Medical student rotation
Hospital Administration	Paid internship
Human Resources	Paid internship
Information Technology	Paid internship
Internal Medicine	Medical student rotation
Marketing	Paid internship
Material Management	Paid internship
Nursing	Nurse internship program
Pediatrics	Medical student rotation

Hospital Academic Awards and Achievements

Department	Award
Critical Care	America´s 100 Best Hospitals for Critical Care Award (2023)
Critical Care	Critical Care Excellence Award (2025, 2024)
Gastrointestinal	America´s 100 Best Hospitals for Gastrointestinal Surgery Award (2025, 2023)
Gastrointestinal	Gastrointestinal Care Excellence Award (2025, 2024, 2023)
Gastrointestinal	Gastrointestinal Surgery Excellence Award (2024)
Hospital Overall	America´s 50 Best Hospitals Award (2025, 2024)
Hospital Overall	America´s 100 Best Hospitals Award (2025, 2024, 2023)
Hospital Overall	America´s 250 Best Hospitals Award (2025, 2024, 2023)
Hospital Overall	Patient Safety Excellence Award (2024, 2023, 2022)
Neurosciences	America´s 100 Best Hospitals for Stroke Care Award (2025, 2024, 2023)
Neurosciences	Cranial Neurosurgery Excellence Award (2025, 2024, 2023)
Neurosciences	Neurosciences Excellence Award (2025, 2024, 2023)
Orthopedics	Joint Replacement Excellence Award (2025)
Pulmonary	Pulmonary Care Excellence Award (2024, 2023)
Spine	America´s 100 Best Hospitals for Spine Surgery Award (2025, 2024)
Teaching	100 Top Major Teaching Hospital (10 times total, 8 years in a row)

Hospital Specialization and Expertise Opportunit

Department	Program
Dental Medicine	Residency
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Neurology	Residency
Obstetrics & Gynecology	Residency
Orthopedic Surgery	Residency
Pediatrics	Residency
Pharmacy	Residency
Podiatric Medicine & Surgery	Residency
Pulmonary Disease and Critical Care Medicine	Fellowship

Hospital Residency and Assistantship Programs

Department	Program
Family Medicine	Residency
Internal Medicine	Residency
Cardiology	Fellowship
Pulmonary/Critical Care	Fellowship
General Practice Dentistry	Residency
Pharmacy	Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options for Uninsured Patients
Emergency Care	- Care provided regardless of ability to pay - Emergency Room services available 24/7 - Trauma center
Financial Assistance	- Financial assistance program for low-income uninsured patients - Automatic discounts on hospital services for uninsured - Payment plans available - Financial counselors to assist with applications
Insurance Options	- Assistance applying for Medicaid, CHIP, and other government programs - Guidance on Healthcare.gov insurance marketplace options
Discounted Services	- Discounts for uninsured patients above financial assistance thresholds - Sliding scale fees based on income
Other Support	- Social workers to help navigate care options - Referrals to community resources and clinics - Interpreter services available

Hospital Research Collaborations

Department	Research Partners
Genomics	Helix, Inc.
Medical Education	Temple University School of Medicine
Pathology	Lehigh University
Pharmacy	Moravian University
Robotics	Sensyne Health

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Medicine	Student-Resident Mentorship Program
Family Medicine	Faculty Mentoring Program
Graduate Medical Education	Structured Mentoring Program
Internal Medicine	Residency Advising Mentorship Program
Nursing	Nurse Mentorship Program
Ophthalmology	Junior Faculty Mentoring Program
Pediatrics	Diversity Mentorship Program

St. Luke´s Hospital - Allentown Campus Nearest Places

Hotels

0.3 km

4.3

The Americus Hotel, Trademark Collection by Wyndham

Historic hotel, free WiFi, restaurant

0.4 km

4.4

Renaissance Allentown Hotel

Modern rooms, fitness center, restaurant

0.8 km

4.2

Holiday Inn Express & Suites Allentown-Downtown

Free breakfast, fitness center, indoor pool

0.9 km

Allentown Park Hotel, Ascend Hotel Collection

Free parking, fitness center, business center

1.0 km

3.1

Rodeway Inn Conference Center

Budget-friendly, free parking, pet-friendly

1.0 km

Econo Lodge Conference Center

Budget-friendly, free breakfast, free WiFi

Florists and Gift Shops

0 km

4.2

Reflections Gift Shop

Hospital gift shop, flowers, cards, gifts

0.5 km

4.8

Creative Art With Key

Florist, flower delivery

0.7 km

4.7

Michael Thomas Floral

Florist, flower delivery, gifts

0.8 km

4.6

Phoebe Floral Shop & Greenhouse

Florist, greenhouse, gifts

0.9 km

4.8

ReFind

Gift shop, home decor, vintage items

1 km

4.8

Josh Early Candies

Candy shop, gifts

Food and Restaurant

0.2 miles

4.1

The Dime

American, Contemporary

0.3 miles

4.3

Bru Daddy´s Brewing Company

Brewery, American

0.4 miles

4.2

Tacos Y Tequila

Mexican, Tequila Bar

0.5 miles

4.2

Billy´s Downtown Diner

American, Diner

0.6 miles

Chickie´s & Pete´s

Sports Bar, American

0.7 miles

4.3

Hook Seafood & Grille

Seafood, American

Pharmacies

0 km

4.3

St. Luke´s Homestar Pharmacy

Handicapped Accessible, Medicaid, Compounding, Immunizations

0.3 km

3.8

Lehigh Valley Pharmacy Services

Walk-In Clinic, Handicapped Accessible, Durable Medical Equipment, Medicaid, Medicare

0.5 km

4.1

Express Care Pharmacy

Prescription Refills, Over-the-Counter Medications

0.6 km

3.5

CVS Pharmacy

Drive-Thru, 24/7 Service, Immunizations

0.8 km

3.7

Walgreens

Drive-Thru, 24/7 Service, Photo Services

0.9 km

4.5

New Liberty Pharmacy

Prescription Refills, Medication Counseling

Taxi and Transportation

0.2 km

4.2

Premium Taxi

24/7 taxi service, airport transfers

0.5 km

Quick Service Taxi

Local and long-distance rides, wheelchair accessible

0.7 km

3.8

Allentown Taxi

Airport shuttles, corporate accounts

0.8 km

3.5

LANTA Bus Service

Public transit, fixed routes, paratransit

0.3 km

4.3

Uber Pickup Point

Ridesharing, multiple vehicle options

0.4 km

4.1

Lyft Pickup Zone

On-demand rides, shared rides

ATMs and Banks

0.5 km

3.8

Wells Fargo Bank

Full-service bank, ATM, Safe deposit box

0.1 km

Truist ATM

24/7 ATM

0.8 km

4.2

ESSA Bank & Trust

Full-service bank, ATM, Business services

0.9 km

3.9

M&T Bank ATM

24/7 ATM

0.7 km

4.5

Allentown Federal Credit Union

Full-service credit union, ATM

1.0 km

4.3

First Commonwealth Federal Credit Union

Full-service credit union, ATM, Online banking

Parking Lots

0.1 km

4.2

St. Luke´s Hospital Parking Garage

Hospital parking, 350 spaces, Easy access to hospital

0.8 km

3.8

5th Street Parking Deck

Public parking, 6´8" height restriction, Central location

0.9 km

3.5

Allentown Transportation Center Parking Deck

Public parking, Near bus routes, Downtown location

Shopping Malls

0.9 km

4.1

South Mall

Retail stores, restaurants, movie theater

1.0 km

4.3

Lehigh Valley Mall

Over 150 stores, restaurants, Apple Store

1.0 km

4.5

Hamilton Crossings

Target, Costco, Whole Foods Market

Stationery and Copying Services

0.7 km

4.8

LV Print Center

Offset and digital printing, political campaign services, signs and banners

0.9 km

4.7

AlphaGraphics

Printing, signage, and marketing solutions

1.0 km

4.6

Minuteman Press

Offset, digital & large format printing, copying, design, bindery & mailing services

Car Rental

0.8 km

4.2

Enterprise Rent-A-Car

Economy to luxury cars, SUVs, vans

0.9 km

3.8

Hertz

Wide selection of vehicles, Gold Plus Rewards program

1.0 km

3.9

Budget Car Rental

Budget-friendly options, Fastbreak service

Patient Experiences

✅ Summary of Positive Reviews

There were no 4-5 star reviews available to generate a positive summary for St. Luke´s Hospital - Allentown Campus.

❌ Summary of Negative Reviews

The negative reviews for St. Luke´s Hospital - Allentown Campus highlight several concerns. Many patients and their families experienced poor customer service, including unprofessionalism and a lack of empathy from staff. Specific issues included long wait times, unsatisfactory communication, and a perceived lack of compassion in critical situations. Complaints about inadequate pain management and poor facilities, such as broken phones and insufficient seating for visitors, were also noted.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 7:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Friday: 7:00 AM - 7:00 PM, Saturday: 7:00 AM - 3:00 PM

Laboratory Services

Monday - Friday: 6:30 AM - 6:00 PM, Saturday: 7:00 AM - 11:00 AM

Department Phones

Department	Phone
Main Hospital	610-628-8300
Emergency Department	610-628-8384
Laboratory/Blood Draw	610-628-8575
Radiology	610-628-8717
Respiratory Therapy	610-628-8333
Women & Babies Pavilion	610-628-8650

Language and Translation Services

English
Spanish
American Sign Language

St. Luke´s Hospital - Allentown Campus

NPI Number : 1548293954

1736 Hamilton St, Allentown, PA 18104

(610) 628-8300

www.slhn.org

Departments

Internal Medicine

Cardiology

Neurology

Radiology

Orthopedics

Pulmonology

Obstetrics & Gynecology

Pediatrics

Ophthalmology

Otolaryngology

General Surgery

Laboratory Services

Appointment Information

Visiting Hours

Important Doctors

Dr. John Cassel

Dr. Hassan Abdullah

Dr. Pamela Abrams

Dr. Yahira Acevedo-Santiago

Dr. Kathleen Ackert

Dr. Susan Adams

Dr. Shujayat Ali

Dr. Zobida Aligour

Dr. Michael Alterman

St. Luke´s Hospital - Allentown Campus Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

St. Luke´s Hospital - Allentown Campus Nearest Places

Hotels

The Americus Hotel, Trademark Collection by Wyndham

Renaissance Allentown Hotel

Holiday Inn Express & Suites Allentown-Downtown

Allentown Park Hotel, Ascend Hotel Collection

Rodeway Inn Conference Center

Econo Lodge Conference Center

Florists and Gift Shops

Reflections Gift Shop

Creative Art With Key

Michael Thomas Floral

Phoebe Floral Shop & Greenhouse

ReFind

Josh Early Candies

Food and Restaurant

The Dime

Bru Daddy´s Brewing Company

Tacos Y Tequila

Billy´s Downtown Diner

Chickie´s & Pete´s

Hook Seafood & Grille

Pharmacies

St. Luke´s Homestar Pharmacy

Lehigh Valley Pharmacy Services

Express Care Pharmacy

CVS Pharmacy

Walgreens

New Liberty Pharmacy

Taxi and Transportation