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Sentara Norfolk General Hospital

2.9 (631)

Sentara Norfolk General Hospital, founded in 1888, is a 525-bed facility located in Norfolk, Virginia. The hospital has received Magnet recognition for nursing excellence and is nationally ranked in Urology by U.S. News & World Report. It specializes in heart and vascular care, neurosciences, cancer treatment, and trauma services, including a Level 1 Trauma Center.

NPI Number : 1437119310

600 Gresham Dr, Norfolk, VA 23507, USA

+1 757-388-3000

www.sentara.com

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Departments

Ear, Nose and Throat

General Pediatric Surgery

General Surgery

Gynecology

Orthopedics

Plastic Surgery

Podiatry

Urology

Cardiovascular

Neurosciences

Imaging

Breast Care

Emergency Department

Maternity

Weight Loss Surgery

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Central Scheduling	Yes	757-388-2030	No	Yes
Emergency Department	No	757-388-3551	Yes	Yes
Family Medicine	Yes	1-844-693-0270	No	Yes
Internal Medicine	Yes	1-844-693-0270	No	Yes
Pediatrics	Yes	1-844-693-0270	No	Yes
Virtual Care	Yes	No	No	Yes

Visiting Hours

Department	Visitation Information
General Inpatient	- 24/7 visitation allowed - Up to 3 visitors at a time - Photo ID required at reception - Visitor badge issued - Masks encouraged
Labor & Delivery	- Up to 3 visitors at a time - Doulas not counted as visitors - Siblings under 12 allowed with supervising adult
Phone Visits	- Direct room calls: 757-730-xxxx (last 4 digits = room number) - Patient information: 757-388-3201
Restricted Units	- Behavioral Health - Emergency Treatment - Pediatrics - Women´s Health
Visiting Hours	- 24 hours a day, 7 days a week - After 8 PM, enter through River Pavilion entrance

Important Doctors

Sentara Norfolk General Hospital Information

Management and Leadership Team

Name	Title	Areas of Expertise
Liisa Ortegon	President	Hospital operations, specialty services, nursing leadership
Taylor Boyle	Chief Financial Officer	Financial management, hospital finance
Jaime Carroll	Vice President of System Quality	Quality improvement, patient safety
Michael Hooper	Vice President and Chief Academic Officer	Medical education, academic partnerships
Mary Morin	Senior Vice President and Chief Nursing Officer	Nursing operations, clinical effectiveness

Average Salary

Department	Common Procedure/Service	Average Cost	Notes
Cardiology	Echocardiogram	$453	Costs may vary based on complexity
Cardiology	Stress Test	$500-$1000	Higher cost for nuclear stress tests
Oncology	Chemotherapy Session	$1000-$5000	Varies widely based on drugs used
Neurology	MRI Brain Scan	$1500-$3000	With and without contrast
Orthopedics	Joint Replacement Surgery	$20,000-$50,000	Depends on joint and complexity
Outpatient	Office Visit	$100-$300	Varies by specialty and visit length

Support Programs for Patients

Program/Service	Description
Financial Assistance Programs	Charity care, Medicaid eligibility assistance, Uninsured discounts, Payment plans
Hospital for Extended Recovery	35-bed long-term acute care hospital for medically complex patients
Sentara To Home	Hospital-level care provided at home, including for COVID-19 patients
Sentara Home Care Services	Skilled nursing, infusion therapy, rehabilitative therapies, hospice care
Day Rehabilitation	Outpatient rehabilitation services
Social Work Services	Case management and discharge planning
Chaplaincy Services	Spiritual care available 24/7 for patients and families
Interpreter Services	Assistance for patients with limited English proficiency or hearing impairment

Payment Plans

Payment Plan Option	Details
Interest-Free Payment Plans	Available for 12 months or longer through CarePayment
Short-Term Payment Plans	Available for less than 12 months, can be set up through MyChart
Flexible Payment Structures	Customized monthly payment amounts based on patient´s financial situation
Consolidated Billing	Option to combine multiple Sentara bills into one payment plan
Financial Assistance Programs	Available for qualifying patients based on family size, income, and resources

Accepted Insurance Companies

Aetna

Anthem

Cigna

First Health

Humana

Medicare

Multiplan

Tricare

United Healthcare

Cost Consulting

Department	Services Offered
Financial Assistance	- Charity care programs - Help with Medicaid eligibility - Uninsured discounts - Assistance based on family size, income, and resources
Financial Counseling	- Guidance on treatment costs - Information on available financial support options - Help arranging reasonable payment plans - Confidential counseling
Price Estimation	- Online price estimation tool - Phone estimates available at 757-233-4605

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Convenient off-street parking for disabled persons - Curb cuts and ramps between parking areas and buildings - Level access to first floor with elevator access to all floors - Fully accessible offices, meeting rooms, bathrooms, public areas
Assistive Devices	- TDD/TTY devices - Video remote interpreting - Assisted listening devices - Closed caption TVs - Picture boards - Cue cards - Devices for persons with impaired manual skills
Communication Aids	- Free qualified sign language interpreters - Free oral interpreters - Documents in multiple languages - Large print materials - Braille materials - Staff to read documents aloud
Priority Services	- Designated Support Person allowed for patients with disabilities - Pain management involvement - Prompt life-saving treatment regardless of economic status
Staff Training	- Staff trained to explain forms and materials - Staff available to assist with accessibility needs

Digital Health Services

Department/Service	Digital Health Offerings
Emergency Department	- Online ER check-in - Virtual triage - Remote monitoring of ER patients
Intensive Care Unit	- eICU remote monitoring - Virtual ICU rounds - Remote specialist consultations
MyChart Patient Portal	- Access to medical records - Appointment scheduling - Secure messaging with providers - View test results - Prescription refill requests
Outpatient Care	- Video visits for follow-ups - Remote chronic disease management - Online scheduling for outpatient procedures
Radiology	- Online imaging results portal - Virtual radiology consults - Remote image sharing capabilities
Rehabilitation Services	- Virtual Physical Therapy sessions - Remote monitoring of rehab progress - Online exercise programs
Sentara To Home	- Remote patient monitoring - Virtual home health visits - Medication management apps
Telehealth	- On-demand video visits - eVisits for minor conditions - Virtual specialty consults
ThinkAndor Virtual Nursing	- AI-assisted virtual nursing support - Automated clinical documentation - Remote patient monitoring and alerts
Virtual Care Center	- 24/7 remote patient monitoring - Virtual rounding - Centralized telehealth hub

Collaborations / Educational Programs

Department	Program Details
Emergency Medicine	4-week rotation for MS4 students; Evaluate patients autonomously; Present to attending staff and senior residents; Participate in resuscitations and procedures; Weekly conferences and lectures
Cardiology	4-week rotation at Sentara Leigh Hospital/VA for PGY1 residents
General Medicine	Inpatient wards rotation; Team consists of upper-level resident, two interns, and medical students; Alternating long-call and short-call system
Intensive Care Unit	Rotation covering Cardiac ICU, General ICU, Vascular ICU, and Neuro ICU; Procedural experience in LPs, paracentesis, thoracentesis, central lines, arterial lines
Night Float	2-week rotation admitting patients at night
Consults	2-week rotation on consult service Monday-Friday 8am-4pm
Medical Student Curriculum	Specialized curriculum covering key concepts; Monthly journal club; Interaction with interns and residents
Continuity Clinic	Ongoing Primary Care experience at Hofheimer Hall or Sentara Ambulatory Care Clinic

Collaborative Research Projects

Department	Research Project	Details
Nephrology	NEUTRALIZE-AKI Trial	Evaluating Selective Cytopheretic Device (SCD) for acute kidney injury patients in ICU. 65 subjects enrolled so far.
Cardiology	OMNYPULSE Pulsed Field Ablation Trial	Testing new platform for pulmonary vein isolation in atrial fibrillation patients.
Neurology	LIBREXIA-STROKE Study	Evaluating milvexian to reduce recurrent ischemic stroke risk.
Oncology	Multiple Cancer Trials	Ongoing studies on new therapies for various cancer types.
Medical Laboratory	Clinical Practicum Program	Collaboration with universities for medical Laboratory science training.
Infection Control	Copper Surface Clinical Trial	World´s largest trial on copper-impregnated surfaces to reduce hospital-acquired infections.

Professional Development Programs

Department	Affiliations & Professional Development
Academic	Primary teaching hospital for Eastern Virginia Medical School
Cardiology	American College of Cardiology accreditation
Neurosciences	Accredited Comprehensive Stroke Center
Nursing	Magnet recognition for nursing excellence
Trauma	Level I Adult Trauma Center certification
General	American College of Surgeons Commission on Cancer accreditation
Education	Tuition assistance, student loan repayment, Guild education benefits
Training	Simulation centers, specialty internships, preceptor programs

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Comprehensive Stroke Center	DNV GL Healthcare
Hospital-wide	Magnet Recognition	American Nurses Credentialing Center (ANCC)
Pulmonology	Pulmonary Hypertension Care Center	Pulmonary Hypertension Association
Nursing	Beacon Award for Excellence	American Association of Critical-Care Nurses (AACN)
Surgery	PRISM Award	Academy of Medical-Surgical Nurses (AMSN)
Trauma	Level I Adult Trauma Center	American College of Surgeons

Internship and Observation Programs

Department	Opportunity
Cancer Services	Volunteer
Diagnostic and Procedural Areas	Volunteer
Emergency Department	Volunteer
Inpatient Nursing Units	Volunteer
Lobbies and Waiting Rooms	Volunteer
Nursing	Student Nurse Internship Program (S.N.I.P.)
Office Environments	Volunteer
Pastoral Care	Clinical Pastoral Education Internship
Trauma Services	Internship
Women´s Health	Volunteer

Hospital Academic Awards and Achievements

Department	Awards/Recognition
Behavioral Health	Behavioral Health Tactical Operations Committee honored with Corporate Achievements in Health Care award
Cancer Care	High Performing in Cancer by U.S. News & World Report
Cardiology	Ranked 40 nationally in Cardiology & Heart Surgery by U.S. News & World Report
Emergency Medicine	Level I Adult Trauma Center
Geriatrics	High Performing in Geriatrics by U.S. News & World Report
Hospital Overall	Magnet Recognition for Nursing Excellence (2008, 2014, 2018) Ranked 1 in Hampton Roads and 3 in Virginia by U.S. News & World Report American Hospital Association Quest for Quality Award (2004)
Neurology & Neurosurgery	Comprehensive Stroke Center certification
Orthopedics	High Performing in Orthopedics by U.S. News & World Report
Pulmonology	High Performing in Pulmonology & Lung Surgery by U.S. News & World Report
Stroke Care	Get With The Guidelines Gold Plus Award for stroke care
Urology	Ranked 40 nationally in Urology by U.S. News & World Report

Hospital Specialization and Expertise Opportunit

Department	Program
Anesthesiology	Residency
Cardiology	Fellowship
Internal Medicine	Residency
Neurology	Residency
Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Cardiology	Fellowship
Emergency Medicine	Residency
Internal Medicine	Residency
Neurology	Residency
Neurosurgery	Residency
Pharmacy	PGY1 Residency
Surgery	Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Description
Emergency Department	Open 24/7, Level I Trauma facility, care provided regardless of ability to pay
Financial Assistance Programs	Charity care, Medicaid eligibility assistance, uninsured discounts
Financial Counseling	Help with hospital bills, call 757-233-4600
Payment Plans	Reasonable payment arrangements available
Sentara Bill Pay	Online bill payment and account management
Uninsured Patient Discount Program	Discounts for uninsured patients
Customer Service	Call 757-233-4500 for billing assistance

Hospital Research Collaborations

Department	Research Partners
Biomedical Research	Eastern Virginia Medical School, Old Dominion University, Norfolk State University
Cardiology	Sentara Heart Hospital
Clinical Trials	Alliance for Clinical Trials in Oncology, National Cancer Institute
General Research	Hampton Roads Biomedical Research Consortium
Medical Education	Eastern Virginia Medical School
Oncology	Luke Hillier Cancer Research Alliance, Virginia Oncology Associates
Pediatrics	Children´s Hospital of The King´s Daughters
Public Health	Old Dominion University, Norfolk State University

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Nursing	- 6-month Nurse Residency Program for new graduate RNs - Automatic enrollment for new graduates - Specialized tracks: medical-surgical, intermediate care, critical care, Emergency Care, operating room, women´s health - Combines practical skills, hands-on training, professional development, mentoring - Available across all 12 Sentara hospitals
Medical Education	- Structured mentoring program for clinically-oriented physicians - Mentoring committees with 3-6 members and 1 chair - Committees disband when mentee reaches Clinical Associate Professor level - Professional development sessions - Evidence-based practice exposure
Healthcare Careers	- Sentara Scholars program providing financial support to healthcare students - Project CHOICE program for career exposure and immersion - Pre-medical and medical student engagement initiatives - Health career camps for middle school students - High school partnerships for healthcare profession exposure

Sentara Norfolk General Hospital Nearest Places

Hotels

0.8 km

4.6

Glass Light Hotel & Gallery, Autograph Collection

Luxury boutique hotel, art gallery, on-site restaurant

0.5 km

4.4

Residence Inn Norfolk Downtown

Extended stay, kitchenettes, free breakfast

0.4 km

4.1

Wyndham Garden Norfolk Downtown

Rooftop bar, fitness center, business center

0.9 km

4.5

Hilton Norfolk The Main

Rooftop beer garden, multiple restaurants, fitness center

1.0 km

4.3

Norfolk Waterside Marriott

Waterfront views, on-site dining, fitness center

1.0 km

4.1

Sheraton Norfolk Waterside Hotel

Waterfront location, outdoor pool, fitness center

Florists and Gift Shops

0 km (inside hospital)

4.1

Lori´s Gifts at Sentara Norfolk General Hospital

Flowers, gift baskets, balloons, personal care items, cards

0.8 km

4.5

The Sunflower Florist

Fresh flowers, floral arrangements

0.9 km

4.7

Julian´s Flowers

Fresh flowers, floral arrangements, local delivery

0.1 km

Sentara Heart Hospital Gift Shop

Flowers, balloons, baby gifts, ladies´ apparel and accessories

0.7 km

4.3

Norfolk Florist

Fresh flowers, floral arrangements, local delivery

0.9 km

4.6

Bloom´s Florist

Fresh flowers, floral arrangements, local delivery

Food and Restaurant

0 km (inside hospital)

3.5

Subway

Sandwiches, Salads, Breakfast

0 km (inside hospital)

3.8

Corner Market

Sandwiches, Light Fare, Groceries

0 km (inside hospital)

Oasis Express Coffee Shop

Coffee, Snacks

0 km (inside hospital)

3.7

Sentara Norfolk General Hospital Cafeteria

American, Varied Menu

0.9 km

4.5

Leone´s

Contemporary Italian

1 km

4.7

Norfolk Seafood Co & Oyster Bar

Seafood, Oysters

Pharmacies

0 km

4.1

Sentara to Home

Outpatient pharmacy, Medication delivery

0.2 km

4.3

CHKD Outpatient Pharmacy

Pediatric pharmacy, Specialized medications

0.4 km

4.7

Hague Pharmacy

Independent pharmacy, Personalized service

0.8 km

3.9

Walgreens Pharmacy

24-hour service, Drive-thru

0.9 km

3.8

CVS Pharmacy

Minute Clinic, Photo services

1.0 km

3.6

Rite Aid Pharmacy

Prescription delivery, Immunizations

Taxi and Transportation

0.8 km

4.2

zTrip

24/7 taxi service, wheelchair accessible vehicles

0.5 km

4.5

F.R.E.D. (Free Ride Every Day)

Free electric shuttle within Downtown Improvement District

0.3 km

3.8

Hampton Roads Transit

Bus and light rail service

0.9 km

Andy´s Taxi Group

24/7 taxi service

0.7 km

3.9

Black & White Cabs

24/7 taxi service

0.6 km

3.7

Norfolk Checker Taxi

24/7 taxi service

ATMs and Banks

0.2 km

4.1

Chase ATM

24/7 ATM, Cash Deposits, Check Deposits

0.3 km

3.9

Bank of America ATM

24/7 ATM, Cash Withdrawals, Account Inquiries

0.1 km

4.3

Prime Care Credit Union

ATM, Personal Loans, Savings Accounts

0.1 km

3.8

BB&T-Truist ATM

24/7 ATM, Cash Withdrawals, Balance Inquiries

0.5 km

Wells Fargo ATM

24/7 ATM, Cash Deposits, Check Deposits

0.7 km

4.5

TowneBank Branch

Full-Service Banking, Loans, Mortgages

Parking Lots

0 km

3.9

Sentara Norfolk General Hospital Parking Garage

Valet parking, Short-term and long-term parking options, Discounts available

0.2 km

Parking - Garage A Sentara Norfolk General Hospital

Self-parking, Close to hospital entrance

0.1 km

4.2

Sentara Heart Hospital Parking

Free valet parking, Dedicated parking garage, Extended hours

Shopping Malls

0.9 km

4.1

MacArthur Center

Large indoor mall with over 100 stores, restaurants, and a movie theater

0.8 km

4.5

Selden Market

Unique local shops, pop-up boutiques, and food vendors

1 km

Waterside District

Waterfront dining, entertainment, and shopping complex

Stationery and Copying Services

0.9 km

4.8

Norfolk Printing Company

Posters, brochures, booklets, banners, graphic design services

0.8 km

4.7

Minuteman Press

Digital printing, graphic design, promotional products, banners, signs

0.9 km

4.3

The UPS Store

Printing, copying, binding, laminating, custom calendars

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, Pick-up service

0.9 km

3.9

Budget Car Rental

Economy to luxury vehicles, One-way rentals

1.0 km

3.7

Avis Car Rental

Business and leisure rentals, Avis Preferred program

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews highlight the exceptional care provided by the nursing staff at Sentara Norfolk General Hospital. Patients appreciated nurses like Lindsey and Deana for their attentive and compassionate care, making difficult experiences more comfortable and supportive. The medical team, including doctors and anesthesiologists, are praised for their professionalism and support, contributing to positive experiences during challenging medical situations.

❌ Summary of Negative Reviews

Negative reviews express concerns about staff responsiveness and communication at Sentara Norfolk. Instances of delayed care and perceived lack of empathy raised worries about patient safety and comfort. There are reports of insufficient resources, such as a small ER capacity relative to high demand, and some staff lacking appropriate people skills, which affects the overall patient experience.

Working Hours

Main Hospital

Open 24 hours

Emergency Department

Open 24 hours

Outpatient Surgery

Monday - Friday: 5 a.m. - 4 p.m.

Laboratory Services

Monday - Friday: 6:30 a.m. - 5 p.m., Saturday: 8 a.m. - noon

Diagnostic Imaging

Monday - Friday: 8 a.m. - 5 p.m.

Outpatient Pharmacy

Monday - Friday: 9 a.m. - 9 p.m., Saturday: 9 a.m. - 3 p.m.

Department Phones

Department	Phone
Main Hospital	757-388-3000
Central Scheduling	757-388-2030
Emergency Department	757-388-3551
Patient Information	757-388-3201
Patient Advocate	757-388-2055
Outpatient Pharmacy - Sentara To Home	757-388-2012
Sentara Cancer Network	757-388-4268
Sentara Sleep Center	757-388-3322