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Bon Secours DePaul Medical Center

2.4 (193)

Bon Secours DePaul Medical Center, founded in 1856 in Norfolk, Virginia, is a historic hospital with a current capacity of 198 beds. The facility has earned recognition as a Top Teaching Hospital by The Leapfrog Group. DePaul is known for its specialized services in Cancer Care, heart and vascular treatment, neuroscience, and midwifery, serving the Hampton Roads region for over 160 years.

NPI Number : 1134137615

150 Kingsley Ln, Norfolk, VA 23505

(757) 889-5000

www.bonsecours.com

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Departments

Heart & Vascular Institute

Orthopaedic Institute

Center for Birth & Midwifery

Surgical Weight Loss Center

Surgical Specialists

Neuroscience Institute

Cancer Institute

Sleep Center

Advanced Imaging & Radiology

Spiritual Care Services

Wound Care and Hyperbaric Center

Appointment Information

Department	Appointment Options
Internal Medicine	- Online scheduling via MyChart - Phone scheduling: 757-278-2240 - Walk-in availability at Urgent Care locations - Same-day appointments may be available
Primary Care	- Online scheduling via MyChart - Phone scheduling: 757-278-2240 - Monday - Friday office hours - Same-day appointments may be available
Women´s Health	- Phone scheduling: 757-451-0929 - Monday - Friday, 8:30 AM to 4:30 PM office hours - CenteringPregnancy group prenatal care option
Urgent Care	- Walk-in availability - No appointment needed - Multiple locations in Hampton Roads area

Visiting Hours

Department	Visitation Information
Ambulatory Surgery / Outpatient	Two visitors allowed, can accompany patient through admission. Visitors wait in designated areas.
Behavioral Health	By appointment only. Two visitors per patient allowed.
Emergency Department	One support person allowed 24/7.
Inpatient	Two visitors at a time during 9 a.m. - 9 p.m. One visitor overnight.
Maternity Services	Labor & Delivery: Support person and doula 24/7. Mother & Baby Units: Two persons at bedside 24/7.
NICU	Up to two persons at bedside 24/7 after screening.
Phone Scheduling	Call 757-215-2778 for Hampton Roads appointments.
Virtual Visits	Available through MyChart. Secure access to health care team from any device.
Walk-In	Not available. Appointments required.

Important Doctors

Bon Secours DePaul Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Amy Ellen F. Carrier	President, Bon Secours DePaul Medical Center President, Bon Secours Hampton Roads	Executive Leadership	Hospital Operations, Strategic Development
Christopher Accashian	Chief Operating Officer	Operations	Hospital Management, Operational Excellence
David Hasleton, M.D.	Chief Clinical Officer	Clinical Operations	Clinical Excellence, Patient Safety, Quality Outcomes
Don Kline	Chief Operating Officer, Core Operations	Operations	Operational Leadership, Patient Care
Jason Siegert	Chief Transformation Officer	Transformation	Performance Enhancement, Innovation, Data Analytics
Joe Gage	Chief Human Resources Officer	Human Resources	Workforce Planning, Talent Management, Organizational Design
John M. Starcher, Jr.	President and CEO, Bon Secours Mercy Health	Executive Leadership	Health System Management, Strategic Initiatives
Wael Haidar, MD	Chief Clinical Officer, Bon Secours Mercy Health	Clinical Enterprise	Service Lines, Physician Services, Medical Informatics

Average Salary

Department	Service	Average Cost
Cardiology	Echocardiogram	$2,681
Cardiology	Cardiac Catheterization	$5,000 - $10,000
Oncology	Chemotherapy Session	$1,000 - $3,000
Oncology	Radiation Therapy	$5,000 - $15,000 per course
Neurology	EEG	$200 - $700
Neurology	MRI Brain Scan	$1,000 - $3,000
Orthopedics	Joint Replacement Surgery	$20,000 - $50,000
Orthopedics	Physical Therapy Session	$50 - $150
Outpatient	Primary Care Visit	$100 - $300
Outpatient	Specialist Consultation	$200 - $500

Support Programs for Patients

Program	Description
Financial Assistance Program	100% assistance for patients with income up to 200% of Federal Poverty Guidelines
Discounted Care	Discounted rates for patients with income 201-400% of Federal Poverty Guidelines
Home Health Services	Skilled nursing, therapy, and aide services provided in the home
Family Centers	On-site child care for hospital employees
Social Work Services	Assistance with community resources and discharge planning
Spiritual Care	Chaplains available for spiritual and emotional support

Payment Plans

Payment Option	Details
In-house Payment Plans	Available for most patients
Maximum Repayment Length	Up to 24 months on average
Interest-Free Options	Available for qualifying patients
Upfront Payment	May be required for some procedures
Financial Assistance	Available for eligible low-income patients
Third-Party Financing	Offered through partner companies

Accepted Insurance Companies

Aetna

Cigna

First Health

Medicaid

Medicare

Phcs

United Healthcare

Cost Consulting

Department	Service
Billing	Assistance with understanding hospital bills and charges
Financial Assistance	Help applying for financial aid programs
Financial Counseling	Guidance on treatment costs and payment options
Insurance	Assistance verifying insurance coverage and benefits
Price Estimates	Provide estimates for out-of-pocket costs before treatment
Self-Pay	Payment plans for uninsured patients

Hospital for patients with disabilities or special needs

Department	Accommodation
General	Wheelchair accessible entrances and facilities
Communication	Interpreter services for multiple languages
Communication	TTY/TDD devices for hearing impaired
Mobility	Assistive devices like walkers and canes available
Vision	Large print and Braille materials
Neurology	Specialized stroke and neurological Rehabilitation programs
Staff Training	Disability awareness and sensitivity training for staff
Priority Services	Expedited check-in and discharge for patients with disabilities
Rooms	ADA compliant patient rooms with accessible bathrooms

Digital Health Services

Department	Digital Health Service
All Departments	Bon Secours 24/7 app for virtual visits
All Departments	MyChart patient portal
Cardiology	Remote cardiac monitoring
Emergency	Online ER check-in
Oncology	Virtual toxicity team for managing immunotherapy side effects
Primary Care	Video visits with established providers
Radiology	Online scheduling for imaging appointments
Surgery	Virtual pre-operative consultations

Collaborations / Educational Programs

Department	Program
Clinical Rotations	Hands-on enhanced learning opportunities for transitioning RN students
Cardiology	Heart Health Academy - 3-hour educational program for middle school students
Externships	Clinical experience to transition from student to professional
New Graduate Nurses	ACE Program - exposure to multiple units and observation experiences
Patient Care Tech	Training on patient comfort, personal care and safety under RN supervision
Student Nurses	Clinical training under tenured RNs or designated healthcare professionals

Collaborative Research Projects

Department	Research Project/Clinical Trial	Impact
Neurosurgery	BrightMatter and Modus V robotic imaging technology	Allows for less invasive cranial and spine procedures
Ophthalmology	Clinical trials for vitreoretinal and ophthalmic surgery	Advances in ocular oncology surgery techniques
Cardiology	Transcatheter mitral valve repair	Introduced new heart care procedures
Medical Oncology	Cancer clinical trials	Testing new treatments and medications
Nursing	Pressure ulcer prevention program	Improved patient care and reduced hospital-acquired conditions
Radiation Oncology	Stereotactic radiosurgery for brain tumors	Advanced treatment options for cancer patients

Professional Development Programs

Department	Affiliations & Professional Development Programs
Cardiology	American Heart Association partnership, HeartAware screening program, High Blood Pressure Program, Go Red for Women
Neuroscience	Comprehensive Stroke Center certification from DNV GL Healthcare, BrightMatter technology training
Obstetrics	Certified midwifery center, Love and Learn educational classes
Weight Management	Bariatric Surgery Center of Excellence, Let´s Get Real program
Primary Care	Comprehensive medical care training for all ages
Oncology	Commission on Cancer accreditation, American College of Surgeons affiliation
Surgical Technology	Synaptive Medical Modus V robotic imaging technology training

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Blue Distinction	Anthem Blue Cross Blue Shield
Neurology	Primary Stroke Center Certification	The Joint Commission
Radiology	CT Scanning and Ultrasound Accreditation	American College of Radiology
Surgery	Blue Distinction for Joint Replacement and Spine Surgery	Anthem Blue Cross Blue Shield
Weight Loss	Bariatric Surgery Center of Excellence	American Society for Metabolic and Bariatric Surgery
Cancer	Community Hospital Cancer Program Accreditation	Commission on Cancer of the American College of Surgeons

Internship and Observation Programs

Department	Opportunity Type
Nursing	Student Nurse Externship
Nursing	New Graduate RN ACE Program
Nursing	Clinical Rotations
Pharmacy	Pharmacy Intern
Laboratory	Laboratory & Field Summer Intern
Sleep Medicine	Polysomnographic Technician Intern
Medical Assistant	Administrator Medical Assistant Intern

Hospital Academic Awards and Achievements

Department	Award
Cardiac Care	Mission: Lifeline Gold Receiving Quality Achievement Award
Critical Care	Critical Care Excellence Award
Hospital Overall	America´s 250 Best Hospitals Award
Hospital Overall	Top Teaching Hospital (Leapfrog Group)
Stroke Care	America´s 100 Best Hospitals for Stroke Care Award

Hospital Specialization and Expertise Opportunit

Department	Program
Family Medicine	Family Medicine Residency
Nursing	Nurse Residency Program
Oncology	Medical Oncology Fellowship
Surgery	General Surgery Residency

Hospital Residency and Assistantship Programs

Department	Program
Family Medicine	Family Medicine Residency
Graduate Medical Education	Nurse Residency Program
Medical Oncology	Specialty Training
Radiation Oncology	Specialty Training

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- Financial Assistance Program for uninsured and underinsured patients - Assistance based on family income, size, and medical needs - Discounts up to 100% for eligible patients - Applications available online, by phone, or mail
Billing	- Payment plans - Self-pay discounts for uninsured patients - Price estimates available
Emergency Care	- Emergency Care provided regardless of ability to pay - Discounts available through Financial Assistance Program
Alternative Coverage	- Assistance exploring eligibility for government programs - Guidance on health insurance options
Other Support	- Financial counselors available - Interpreters/language assistance

Hospital Research Collaborations

Department	Research Partner/Affiliation
Artificial Intelligence	DePaul University
Cardiology	University of Virginia Health System
Clinical Trials	University of Virginia Health System
Medical Education	Liberty University College of Osteopathic Medicine
Medical School Rotations	University of Virginia School of Medicine
Patient Safety	University of Virginia Health System
Population Health	University of Virginia Health System

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Graduate Medical Education	- Structured 6-month mentorship program - Mentor committees with 3-6 members for each mentee - Mentors include section/division chiefs and leaders in healthcare system - Program coordinator provides support - Continues until mentee reaches Clinical Associate Professor level
Nursing	- Formal preceptor program for new hires - Informal mentorship from experienced nurses - Skills check-offs and policy reviews with preceptor - Guidance during transition to independent practice
Residency Programs	- Mentorship integrated into residency training - Faculty mentors assigned to residents - Career guidance and professional development support

Bon Secours DePaul Medical Center Nearest Places

Hotels

0.9 km

4.3

SpringHill Suites Marriott Norfolk Old Dominion University

Free breakfast, Free WiFi, Fitness center

1.0 km

4.2

Residence Inn Norfolk Downtown

Free breakfast, Kitchen in all rooms, Pet-friendly

1.0 km

4.5

Hilton Norfolk The Main

Rooftop bar, Indoor pool, Fitness center

1.0 km

4.2

Norfolk Waterside Marriott

Indoor pool, Fitness center, On-site restaurant

1.0 km

4.1

Sheraton Norfolk Waterside Hotel

Waterfront views, Outdoor pool, Fitness center

1.0 km

3.9

Wyndham Garden Norfolk Downtown

Free WiFi, Fitness center, On-site restaurant

Florists and Gift Shops

0.2 km

4.7

Julian´s Flowers

Fresh flowers, prompt delivery, custom arrangements

0.1 km

4.2

Lori´s Gifts

Hospital gift shop, unique gifts

0.8 km

4.5

Belinda Florist

Hospital flower delivery, custom arrangements

0.9 km

4.6

Decorum

Eclectic gift shop, home decor

1.0 km

4.8

Texture of Ghent

Unique gifts, local artisans

1.0 km

4.7

Kitsch

Local artisan gifts, vintage items

Food and Restaurant

0.1 km

3.8

Noble Roman´s Pizza

Pizza, Italian

0.5 km

4.2

Roost

American, Breakfast, Lunch

0.6 km

4.3

Tsunami - Greenville

Sushi, Japanese

0.7 km

4.1

Oak & Honey

American, Bar

0.8 km

4.4

Ristorante Bergamo

Italian

0.9 km

4.2

Chef 21 Sushi Burger and Korean BBQ

Sushi, Korean, Burgers

Pharmacies

0.1 km

4.2

Atrium Pharmacy

Hospital pharmacy, Prescription medications

0.2 km

4.5

Thomas A Natchus Pharmacists

Independent pharmacy, Personalized service

0.1 km

3.8

DePaul Medical Center Inpatient Pharmacy

Hospital pharmacy, Inpatient services

0.8 km

3.9

Kroger Pharmacy

Grocery store pharmacy, Drive-thru

0.9 km

3.7

Rite Aid Pharmacy

Chain pharmacy, Immunizations

1.0 km

3.6

CVS Pharmacy

Chain pharmacy, 24/7 service

Taxi and Transportation

0.8 km

4.2

zTrip

24/7 taxi service, wheelchair accessible, credit card friendly

0.9 km

3.8

All City Cab Company

Local and out-of-town taxi services, military base transportation

0.7 km

3.5

Yellow Cab

Taxi service, airport transportation

0.6 km

3.7

Eastside Cab

Local taxi service

On-demand

4.3

Uber

Ridesharing, multiple vehicle options

On-demand

4.1

Lyft

Ridesharing, multiple vehicle options

ATMs and Banks

0.2 km

3.8

Wells Fargo ATM

24/7 ATM, Cash Withdrawals, Deposits

0.5 km

4.2

TowneBank Wards Corner

Full-Service Banking, ATM, Drive-Thru

0.7 km

3.5

Bank of America ATM

24/7 ATM, Cash Withdrawals, Deposits

0.8 km

4.3

Navy Federal Credit Union

Full-Service Banking, ATM, Military Focus

0.9 km

3.7

PNC Bank ATM

24/7 ATM, Cash Withdrawals

1.0 km

Southern Bank

Full-Service Banking, ATM, Personal and Business Services

Parking Lots

0 km

4.1

Bon Secours DePaul Medical Center Parking

Free valet parking, 7 am to 5 pm Monday-Friday

0.8 km

3.8

Waterside Garage

Covered parking, 24/7 access

0.9 km

3.9

Main Street Garage

Covered parking, 24/7 access

Shopping Malls

0.9 km

4.1

MacArthur Center

Apple Store, Dillard´s, H&M, Foot Locker

0.8 km

Wards Corner Shopping Center

Harris Teeter, Walgreens, Dollar Tree

0.7 km

3.8

Southern Shopping Center

Food Lion, Family Dollar, Citi Trends

Stationery and Copying Services

0.9 km

4.7

Minuteman Press

Digital printing, graphic design, promotional products, banners, signs

0.8 km

4.1

FedEx Office Print & Ship Center

Printing, copying, packing, shipping, passport photos

0.7 km

4.8

Colley Avenue Copies & Graphics

Color printing, large format printing, banners, signs, binding, laminating

Car Rental

0.8 km

3.9

Budget Car Rental

Economy, compact, and full-size vehicles

0.9 km

4.3

Enterprise Rent-A-Car

Wide selection of cars, trucks, and SUVs

1.0 km

3.7

Hertz

Luxury, sports, and specialty vehicles

Patient Experiences

✅ Summary of Positive Reviews

Patients consistently praise the compassionate and professional care provided by the staff at Bon Secours DePaul Medical Center. Experiences in labor, delivery, and post-operative care are highlighted for their exceptional service, with staff treating patients like individuals rather than numbers. Quick service in emergency situations and clear communication make many patients feel respected and well-cared for.

❌ Summary of Negative Reviews

Some patients report inconsistent care, particularly with administrative errors such as insurance processing that lead to ongoing billing issues. Others describe a lack of thoroughness in examinations and communication within the ER, resulting in unresolved health issues and dissatisfaction with the treatment received.

Working Hours

Emergency Department

24 hours daily

Outpatient Services

Monday - Friday: 7:00 AM - 4:30 PM

Diagnostic Testing

Monday - Friday: 7:00 AM - 4:30 PM

Laboratory Services

Monday - Friday: 7:00 AM - 4:30 PM, Saturday: 7:00 AM - 11:30 AM

Department Phones

Department	Phone
Main Hospital	757-889-5000
Birth Center	757-889-5000
Heart & Vascular Institute	757-889-5000
Neuroscience Institute	757-889-5000
Radiology	757-889-5000
Sleep Center	757-889-5000
Surgical Weight Loss Center	757-889-5000
Wound Care and Hyperbaric Center	757-889-5000

Language and Translation Services

English
Spanish
Tagalog

Bon Secours DePaul Medical Center

NPI Number : 1134137615

150 Kingsley Ln, Norfolk, VA 23505

(757) 889-5000

www.bonsecours.com

Departments

Heart & Vascular Institute

Orthopaedic Institute

Center for Birth & Midwifery

Surgical Weight Loss Center

Surgical Specialists

Neuroscience Institute

Cancer Institute

Sleep Center

Advanced Imaging & Radiology

Spiritual Care Services

Wound Care and Hyperbaric Center

Appointment Information

Visiting Hours

Important Doctors

Eric Jones

Sonal Patel

Aron Boney

Pravin M. Deshmukh

Jonah R. Flowers

Jacob W. Miller

Chantal Brooks

John Brooks

Bon Secours DePaul Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Bon Secours DePaul Medical Center Nearest Places

Hotels

SpringHill Suites Marriott Norfolk Old Dominion University

Residence Inn Norfolk Downtown

Hilton Norfolk The Main

Norfolk Waterside Marriott

Sheraton Norfolk Waterside Hotel

Wyndham Garden Norfolk Downtown

Florists and Gift Shops

Julian´s Flowers

Lori´s Gifts

Belinda Florist

Decorum

Texture of Ghent

Kitsch

Food and Restaurant

Noble Roman´s Pizza

Roost

Tsunami - Greenville

Oak & Honey

Ristorante Bergamo

Chef 21 Sushi Burger and Korean BBQ

Pharmacies

Atrium Pharmacy

Thomas A Natchus Pharmacists

DePaul Medical Center Inpatient Pharmacy

Kroger Pharmacy

Rite Aid Pharmacy

CVS Pharmacy

Taxi and Transportation

zTrip

All City Cab Company