✅ Summary of Positive Reviews
Mrs. Z and the dedicated volunteers from Child Life have been praised for their kindness and thoughtful care, especially during procedures like EEG monitoring. The presence of therapy dogs and their companions was also warmly appreciated, offering a comforting experience to families undergoing stressful times.
❌ Summary of Negative Reviews
Several reviewers expressed deep dissatisfaction with the hospital, citing long wait times and a lack of prompt treatment, particularly for urgent cases. Concerns were raised about the hospital´s communication, with reports of conflicting diagnoses and inadequate explanations of treatment plans. The environment was described by some as unclean and disorganized, with a lack of empathy and courtesy among certain staff members. These experiences have led some families to vow against returning to the facility.