✅ Summary of Positive Reviews
Patients express gratitude for the compassionate and dedicated care provided by the staff at Saint Luke´s East Hospital. Reviewers appreciated the attentive assistance from nurses, doctors, and even the cafeteria and security staff during difficult times, such as emergencies and hospital stays. The hospital is praised for prioritizing patient health and taking extra measures to ensure comfort and understanding during challenging situations, even arranging transportation and lodging in adverse weather conditions.
❌ Summary of Negative Reviews
Negative reviews highlight significant dissatisfaction with the care received, particularly in the emergency department. Complaints include unprofessional and inappropriate behavior from staff, inadequate pain management, long wait times without attending physicians, and issues with medical records. Furthermore, reviewers expressed concerns over the lack of compassion and the overall handling of critical situations, leading to distrust and frustration with the hospital services.