✅ Summary of Positive Reviews
Patients consistently commend Truman Medical Center Lakewood for its compassionate and efficient healthcare services. Noteworthy mention is made of the seamless follow-up process, where nurses personally check on patients post-visit, demonstrating genuine care and concern. The ER visits are highlighted for their swift service and the convenience of having diagnostic equipment, like X-ray machines, brought directly to patient rooms. The staff, including doctors and nurses, are praised for their professionalism and friendliness, contributing to a supportive and comfortable environment for patients. This personal attention and organized care leave a lasting positive impression on visitors.
❌ Summary of Negative Reviews
Conversely, some patients have recounted negative experiences at Truman Medical Center Lakewood, particularly citing issues with ER wait times and unresponsive staff. Instances of perceived neglect, such as delays in attending to patients with urgent symptoms, and dismissive attitudes from staff have been reported. Additionally, administrative challenges, especially with billing systems, are a common complaint. Patients have faced difficulties with confusing billing processes, online payment issues, and discrepancies in billed amounts. Concerns also extend to specific medical decisions, where some felt their concerns were undervalued or ignored, leading to dissatisfaction with the provided care.