✅ Summary of Positive Reviews
Patients consistently describe Presbyterian Hospital as having a caring and professional staff. Standout mentions are given to specific staff members such as Traci Frazier, who is praised for her kindness and informative service on the maternity floor, and nurses in the 4B Neuro Care unit who are noted for treating patients with love and compassion. Many reviews cite the thoroughness and empathy of both nurses and technicians who provide comfort and swift service during their visits. Specialized care, attentive staff, and the dedication of healthcare professionals contribute to making patients feel valued and in safe hands, fostering trust in the hospital´s services.
❌ Summary of Negative Reviews
A significant concern raised by some patients at Presbyterian Hospital is the responsiveness of the emergency department. Delays in treatment and perceived lack of urgency in addressing serious symptoms have been highlighted. One review details a case where after-hours emergency care was inadequately handled, leading to a transfer to another facility for proper medical treatment. This sentiment points to a gap between the hospital’s routine care excellence and its emergency department´s service delivery, suggesting an area for potential improvement.