✅ Summary of Positive Reviews
Patients have praised the University of New Mexico Hospital for its compassionate and courteous staff. Many have highlighted the professionalism and kindness demonstrated by the medical team, particularly in departments such as Orthopedics, where doctors and administrative staff ensure thorough explanations and accommodating service. A memorable experience included waking up from surgery to a birthday card, exemplifying the thoughtful care provided.
❌ Summary of Negative Reviews
Several patients expressed dissatisfaction with the current state of the University of New Mexico Hospital, particularly in terms of long waiting times and inadequate facilities. Issues raised included insufficient comfort in the waiting areas and unsatisfactory meal options that disregard patient needs. Concerns over chronic understaffing, despite significant hospital revenue, were common, alongside fears that hardworking staff might leave due to burnout.