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Harborview Medical Center

3.6 (810)

Harborview Medical Center, founded in 1877, is a 413-licensed bed public hospital in Seattle, Washington. It is renowned for its Level I adult and pediatric trauma and burn center, serving Washington, Alaska, Idaho, and Montana. The hospital has received numerous awards, including the Top 25 Environmental Excellence Award, and excels in neurosciences, orthopedics, and emergency services.

NPI Number : 1053359729

325 9th Ave, Seattle, WA 98104

(206) 744-3000

www.uwmedicine.org

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Departments

General Surgery

Heart Institute

Regional Burn Center

Neurosciences

Ophthalmology

Orthopedics

Rehabilitation Medicine

Women´s Health

Pediatrics

Sleep Health

HIV/AIDS Care

Mental Health Care

Substance Abuse Treatment

Occupational Medicine

Trauma Care

Primary Care

Appointment Information

Department	Online	Phone	Walk-in	Same-day
General Appointments	MyChart	206-520-5000	No	Limited
Emergency	No	911	Yes	Yes
Cardiology	MyChart	206-520-5000	No	Limited
Neurology	MyChart	206-520-5000	No	Limited
Primary Care	MyChart	206-520-5000	No	Limited

Visiting Hours

Department	Visitation Process
General	- Visiting hours: 6 AM to 9 PM daily - Up to two visitors allowed at a time - Visitors must follow masking and infection prevention requirements - No visitors with COVID-19 symptoms or recent exposure allowed
ICU	- Limited to two adult decision-making visitors at a time - Overnight stays must be arranged with charge nurse - Quiet hours observed - limited visiting to promote rest
Phone Scheduling	- Call 206-744-3000 to schedule a visit - Provide patient name and room number
Walk-In	- Check in at information desk in main lobby - Provide ID and receive visitor badge - Follow staff directions to patient room

Important Doctors

Harborview Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Sommer Kleweno Walley	Chief Executive Officer	Administration	Hospital operations, strategic planning
David Zonies	Chief Medical Officer	Medical Affairs	Clinical quality, patient safety
Keri E. Nasenbeny	Chief Nursing Officer	Nursing	Nursing operations, patient care
Madeline Grant	Chief Administrative Officer	Administration	Administrative operations
Mark Taylor	Senior Associate Administrator	Surgical, Emergency and Integrated Clinical Services	Service line management
Dana Hermann	Associate Administrator	Hospital Business Operations	Business operations, finance
Katherine Hollman	Associate Administrator	Ambulatory and Allied Care Services	Outpatient services
Tim Patmont	Senior Director of Strategy	Strategy	Strategic planning, business development
Joe Smeltzer	Finance Director Site Leader	Finance	Financial management

Average Salary

Department	Service/Procedure	Average Cost
Cardiology	Heart Failure (with complications)	$18,369
Cardiology	Heart Failure (without complications)	$16,682
Cardiology	Peripheral Vascular Disorders (with complications)	$27,927
Cardiology	Peripheral Vascular Disorders (without complications)	$22,944
Gastroenterology	G.I. Hemorrhage (with major complications)	$31,198
Gastroenterology	G.I. Hemorrhage (with complications)	$21,330
Gastroenterology	Esophagitis, Gastroenteritis & Misc. Digestive Disorders (with major complications)	$19,107
Nephrology	Kidney & Urinary Tract Infections (without major complications)	$12,880
Nephrology	Other Kidney & Urinary Tract Diagnoses (with major complications)	$31,099
Nephrology	Other Kidney & Urinary Tract Diagnoses (with complications)	$20,614
Neurology	Degenerative Nervous System Disorders (without major complications)	$17,116
Neurology	Intracranial Hemorrhage or Cerebral Infarction (with major complications)	$56,460
Neurology	Intracranial Hemorrhage or Cerebral Infarction (with complications)	$40,722
Neurology	Transient Ischemia	$18,530
Neurology	Seizures (without major complications)	$19,680
Surgery	Major Small & Large Bowel Procedures (with major complications)	$92,937

Support Programs for Patients

Department	Program/Service
Financial Services	Financial assistance for patients up to 400% of Federal Poverty Level
Senior Care Clinic	Primary care for older adults with complex medical issues
Social Work	Care coordination, counseling, and community resource referrals
Home Health	Limited home visit program for established patients
Palliative Care	Symptom management and support for serious illnesses
Support Groups	Groups for various conditions including brain injury, mental illness

Payment Plans

Payment Plan	Details
Short-term Interest-free Plans	12 months or less, no interest
CarePayment	Flexible payment plans with 0.00% APR, no hidden fees
MyChart Online Payment Plan	Set up interest-free payment plan online 24/7
Phone Payment Plan	Call 206.520.0400 to set up a payment plan
Financial Assistance	Up to 100% discount for eligible patients

Accepted Insurance Companies

Aetna

Cigna

Community Health Plan of Washington

Humana

Medicaid

Medicare

Multiplan

United Healthcare

Wellpoint

Cost Consulting

Department	Financial Services Offered
Financial Counseling	- Assistance with financial assistance applications - Estimates of hospital and professional charges - Calculation of anticipated total charges and patient responsibility - Communication of potential financial responsibility to patients - Help with collecting necessary deposits
Financial Access Clearance Team	- Price estimates for self-pay patients (auto-generated within 3 days of scheduled visit) - Price estimates for insured patients (available upon request prior to visit/procedure) - Contact number: 206.598.4388
Financial Assistance	- Available for patients with income up to 400% of Federal Poverty Level - 100% discount for 0-300% FPL - 75% discount for 301-350% FPL (facility services only) - 50% discount for 351-400% FPL (facility services only) - Application available online, by mail, fax, or in person
Patient Accounts and Support Services	- Answers billing questions - Sets up interest-free payment plans - Contact number: 206.520.0400 or 855.520.0400

Hospital for patients with disabilities or special needs

Department	Accommodations
Access Transportation	- Paratransit service for eligible individuals - Free in-person evaluation appointments - Visitor service for out-of-town guests
ConnectAbility Lab	- Assistive technology evaluations and training - Computer, tablet, and phone access solutions - Electronic aids for daily living - Adaptive gaming - Voice recognition training - Augmentative/alternative communication systems
Facility Access	- Ramps at main entrances - Disability parking in all lots - Security personnel to assist with entry/exit
Physical Therapy	- Fall prevention program - Pelvic health Physical Therapy - Running assessment and rehabilitation
Hand Therapy	- Treatment for upper extremity trauma - Therapy for elbow, wrist and hand conditions
Communication Services	- Interpreting services - Captioning services - Amplification devices - TTY devices
Patient Rooms	- Adaptive equipment available - TTYs (regular print, large print, Braille) - Amplified headsets - Flashing light and vibrating phone alert signalers - TV decoders

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual heart failure clinic - Online heart health education portal
Emergency Medicine	- Telestroke consultations - Virtual triage system - Remote trauma assessments
Internal Medicine	- Video visits for chronic disease management - Remote patient monitoring for diabetes and hypertension - Secure messaging with providers
Neurology	- Teleneurology consultations - Virtual epilepsy monitoring - Online cognitive assessments
Oncology	- TeleOncology visits - Remote chemotherapy symptom monitoring - Virtual tumor board meetings
Psychiatry	- TelePsychiatry appointments - Online mental health screenings - Virtual group therapy sessions
Radiology	- Teleradiology services - Online image sharing portal - Virtual radiology rounds
Surgery	- Virtual pre-operative consultations - Remote post-operative follow-ups - Online surgical education resources

Collaborations / Educational Programs

Department	Program
Neuroscience	Neuro-rehabilitation clerkship
Orthopedics	Musculoskeletal trauma rotation
Rehabilitation Medicine	PM&R management of patients with disabilities clerkship
Emergency Medicine	Emergency medicine rotation
Internal Medicine	12-week required internal medicine clerkship
Ophthalmology	Ophthalmology consults rotation
Infectious Diseases	Infectious diseases clinical rotation
General	Army Military Civilian Trauma Team Training Program

Collaborative Research Projects

Department	Research Projects
Brain Health	- Alzheimer´s disease research and clinical trials - Lecanemab drug trial for early Alzheimer´s - Brain anatomy and function studies
Center for AIDS and STD	- HIV/AIDS and STD research - Patient care and international technical assistance
Eye Institute	- Gene therapy for geographic atrophy - OCT imaging device comparisons - Macular telangiectasia studies
Gastroenterology	- NASH cirrhosis clinical trials - Hepatic encephalopathy studies - Short bowel syndrome research
Global Health	- International collaborative research projects
Injury Prevention	- Traumatic brain injury research - Violence prevention studies - Global injury research
Kidney Research	- Early detection and prevention of kidney disease - Treatment of kidney disease complications
Resuscitation Engineering	- Development of advanced resuscitation technologies
Retrovirology	- Virus transmission and evolution studies - Viral gene product characterization
Sepsis Research	- Sepsis translational science - Development of sepsis therapeutics and technologies
Surgery	- Gastrointestinal physiology research - Transplantation studies - Injury, burn, and inflammation research - Cancer studies - Vascular biology research

Professional Development Programs

Department	Affiliation	Professional Development Programs
Academic Medicine	University of Washington	Faculty mentorship, leadership development
Advanced Practice	UW Medicine	APP Grand Rounds, skills workshops
Behavioral Health	Behavioral Health Institute	TeleBehavioral Health Training, cultural humility courses
Cardiology	UW Medicine	Continuing medical education, research opportunities
Clinical Care	King County	Trauma and burn care specialization
Research	Fred Hutch Cancer Center	Cancer and HIV/AIDS research collaborations
Specialty Care	Seattle Children´s Hospital	Pediatric specialty training

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Emergency Medicine	Level I Adult and Pediatric Trauma Center	American College of Surgeons
Burn Care	Verified Burn Center	American Burn Association
Cardiology	Comprehensive Stroke Center	The Joint Commission
Neurosciences	Comprehensive Stroke Center	The Joint Commission
Rehabilitation	CARF Accreditation	Commission on Accreditation of Rehabilitation Facilities
Surgery	Surgical Critical Care Fellowship	Accreditation Council for Graduate Medical Education

Internship and Observation Programs

Department	Opportunity
Emergency Medicine	Emergency Medicine Scholars Program (EMSP) - 4 week sub-internship
Family Medicine	4th year medical student sub-internship
Internal Medicine	Visiting Scholars Program
Nursing	Nurse Residency Program - 12 month program for new graduates
Pediatrics	INSIGHT Injury Science Summer Research Program - 8 week internship
Surgery	Carlos A. Pellegrini Diversity Visiting Student Internship Program - 4 week sub-internship

Hospital Academic Awards and Achievements

Department	Award
Environmental Sustainability	Practice Greenhealth Top 25 Environmental Excellence Award (2020, 2021)
Environmental Sustainability	Practice Greenhealth Circles of Excellence Awards in Less Waste, Greening the OR, Environmentally Preferable Purchasing, Energy, and Climate (2020)
General	Healthgrades Distinguished Hospital Award for Clinical Excellence (2018)
General	Human Rights Campaign National Leader in LGBTQ Healthcare Equality (since 2011)
Intensive Care	American Association of Critical Care Nurses Beacon Award for Excellence in Neuroscience ICU, Trauma Surgical ICU and Burn ICU
Organ Donation	LifeCenter Northwest Donation Referral Achievement Award
Stroke Care	American Heart Association "Get With The Guidelines" Stroke Gold Plus Award/Target Stroke Elite Plus
Supply Chain	GHX Best 50 Healthcare Providers for Supply Chain Excellence (2019, 2020, 2021)

Hospital Specialization and Expertise Opportunit

Department	Program
General Surgery	Residency
Cardiovascular	Surgical Critical Care Fellowship
Burn	Surgical Critical Care Fellowship
Ophthalmology	Residency
Paramedic	Training Program
Surgical Critical Care	Fellowship
Trauma	Surgical Critical Care Fellowship

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Emergency Medicine	Residency
Ophthalmology	Residency
General Surgery	Residency
Infectious Diseases	Fellowship
Internal Medicine	Residency
Paramedic	Training Program
Nursing	Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options
Emergency Department	24/7 Emergency Care regardless of ability to pay
Financial Assistance	- 100% discount for incomes 0-300% of Federal Poverty Level (FPL) - 75% discount for incomes 301-350% of FPL - 50% discount for incomes 351-400% of FPL
Financial Counseling	- Help applying for financial assistance - Payment plan options - Guidance on insurance options
Medically Necessary Care	Covered under financial assistance policy
Prescription Assistance	May be covered for patients up to 300% FPL
Uninsured Discounts	Available for services after July 1, 2020

Hospital Research Collaborations

Department	Affiliated Institution/Center
Brain Health	Garvey Institute for Brain Health Solutions, UW Medicine
Center for AIDS and STD	University of Washington
Eye Institute	UW Medicine
Global Health	University of Washington Department of Global Health
Harborview Injury Prevention and Research Center	University of Washington, Harborview Medical Center
Kidney Research Institute	Northwest Kidney Centers, UW Medicine
Memory and Brain Wellness Center	UW Medicine
Neurodegeneration / BRaIN Lab	UW Medicine
Northwest Biospecimen	University of Washington
Resuscitation Engineering Science Unit	University of Washington
Retrovirology Lab	University of Washington
Sepsis Center of Research Excellence	University of Washington
WWAMI Institute for Simulation Healthcare	University of Washington

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Family Medicine	- Colleges System matching students with faculty mentors - Curriculum focused on clinical skills and professionalism - Consistent access to mentors teaching patient-centered care fundamentals
Internal Medicine	- Near-peer mentoring program for transition support - Assigned faculty mentor aligned with preferences and goals - Longitudinal relationship with associate program director - Assigned clinical coach for regular meetings and feedback - Regular meetings with residency program director - Small-group didactic sessions on mentorship needs
Office of Student Affairs	- Proactive advising system for seamless student support - Early outreach to help students prioritize goals - Assistance identifying and addressing challenges - Access to academic advising, tutoring, counseling services
School of Medicine	- Building Equitable Access to Mentorship (BEAM) program - Faculty development to increase mentoring skills - Mentoring for underrepresented medical students - Competency-based mentorship education for faculty

Harborview Medical Center Nearest Places

Hotels

0.2 miles

4.5

The Art Inn Seattle

Modern suites, walk to Pioneer Square

0.4 miles

4.2

Crowne Plaza Seattle - Downtown

Medical discount, restaurant, fitness center

0.5 miles

3.9

Executive Hotel Pacific

Complimentary Wi-Fi, pet-friendly, valet parking

0.6 miles

3.8

The Baroness Hotel

Affordable rates, kitchenettes, near public transport

0.7 miles

4.3

Hilton Garden Inn Seattle Downtown

Free Wi-Fi, fitness center, on-site restaurant

0.8 miles

4.5

The State Hotel

Fitness center, terrace, 24-hour front desk

Food and Restaurant

0.9 km

4.6

The Pink Door

Italian, Seafood

0.8 km

4.5

Lola Seattle

Mediterranean, Greek

0.9 km

4.5

Toulouse Petit Kitchen & Lounge

Cajun/Creole, American

0.1 km

3.9

Subway

Sandwiches, Fast Food

0.7 km

Local Point

American, International

0.9 km

4.2

Trillium Café

American, Café

Pharmacies

0 km

4.1

Harborview Medical Center Pharmacy

Compounding, Walk-In Clinic, Medicaid, Handicapped Accessible

0.2 km

Harborview Ninth and Jefferson Pharmacy

Walk-In Clinic, Handicapped Accessible, Medicaid, Compounding

0.5 km

4.3

Kelley-Ross Pharmacy at the Polyclinic

Prescription Filling, Over-the-Counter Medications

0.7 km

3.9

Bartell Drugs

Prescription Filling, Over-the-Counter Medications, Photo Services

0.8 km

3.7

Walgreens

24/7 Service, Drive-Thru, Photo Services

0.9 km

3.5

CVS Pharmacy

Prescription Filling, MinuteClinic, Photo Services

Taxi and Transportation

0.5 km

3.7

Seattle Yellow Cab

Taxi service, Airport transfers, Wheelchair accessible

0.6 km

3.5

Farwest Taxi

Taxi service, Airport transfers, 24/7 availability

0.7 km

4.2

Medstar Transportation

Medical transportation, Wheelchair accessible, Non-emergency medical rides

0.8 km

3.8

Access Transportation

Paratransit service, Wheelchair accessible, Door-to-door service

0.9 km

3.6

A1 Seattle Taxi

Taxi service, Airport transfers, 24/7 availability

1.0 km

King County Metro

Public bus service, Wheelchair accessible, Multiple routes

ATMs and Banks

0.5 km

3.1

Bank of America Financial Center

ATM, Full-service banking

0.6 km

2.5

Wells Fargo Bank

ATM, Full-service banking

0.2 km

U.S. Bank ATM

ATM services

0.8 km

3.2

Chase Bank

ATM, Full-service banking

0.7 km

BECU ATM

ATM services

0.9 km

3.3

KeyBank

ATM, Full-service banking

Parking Lots

471 ft

3.8

View Park Garage/P1

24/7 access, covered parking

0.1 mi

3.6

Ninth and Jefferson Building Garage/P2

24/7 access, covered parking

0.2 mi

3.7

Patricia Steel Building Garage

24/7 access, covered parking

Shopping Malls

0.9 km

4.1

Pacific Place

Upscale shopping center with stores like Tiffany & Co., Michael Kors, Barnes & Noble

0.9 km

3.8

Westlake Center

Urban mall with shops like Zara, Nordstrom Rack, and food court

0.8 km

4.3

Pioneer Square

Historic district with boutiques, galleries, and restaurants

Stationery and Copying Services

0.7 km

4.3

The UPS Store

Stationery printing, letterhead, envelopes, notepads, greeting cards, invitations

0.9 km

4.7

AlphaGraphics

Digital printing, custom designs, die cuts, foil stamping, high-quality paper selection

1.0 km

4.8

Olympus Press

Customized stationery, paper stock selection, color matching, advanced printing technology

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Economy to Full Size cars, Cargo and Minivans, Pickup Trucks, SUVs

0.9 km

4.1

Hertz

Various car types, Downtown and Airport locations

1.0 km

Budget Car Rental

Wide selection of vehicles, flexible rental options

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews for Harborview Medical Center highlight exemplary care and transformative experiences with staff members. Patients specifically mentioned Dr. Michelle Quinn in Audiology for significantly improving their hearing conditions, showcasing her expertise and dedication despite being in high demand. Another patient praised the Regional Epilepsy Center for its life-changing impact and expressed immense gratitude for the support received from the care team and staff. Reviewers are deeply appreciative of the hospital´s ability to make a meaningful difference in their lives.

❌ Summary of Negative Reviews

The negative reviews of Harborview Medical Center focus primarily on the experiences within the Emergency Department and concerns with administrative services. Patients describe exceedingly long wait times, inadequate hospital conditions, and a lack of privacy and attention from medical staff. Additionally, the hospital´s communication, particularly with regards to Human Resources and Payroll, is criticized for lack of responsiveness and support. The frustration is compounded by procedural inefficiencies and calls for systemic improvements to enhance patient care and service delivery.

Working Hours

Emergency Department

Open 24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8:00 am - 5:00 pm

Radiology Services

Monday - Friday: 7:00 am - 6:00 pm, Saturday - Sunday: 8:00 am - 5:00 pm

Clinical Lab and Blood Draw

Monday - Friday: 8:00 am - 5:30 pm

Mental Health and Addiction Services

Monday - Friday: 8:00 am - 5:00 pm

Department Phones

Department	Phone
Main Number	206-744-3000
Admitting	206-744-3085
Billing and Insurance	206-520-0400
Clinic Information	206-520-5000
Emergency	206-744-3000
Medical Records	206-744-9000