✅ Summary of Positive Reviews
Many reviewers praised Baylor University Medical Center for its exceptional service and experienced staff. Patients were particularly impressed with the smooth scheduling, check-in process, and the professionalism of the staff, mentioning individuals by name such as T´Kima, Claudia, and Regina. The radiology department was highlighted for its friendly environment, and patients appreciated the beautiful campus with numerous smiling faces. Another reviewer expressed deep gratitude for the life-saving treatment received for COVID-19, emphasizing the care provided by Dr. Monday and the medical team. Stories of thorough and collaborative care were also shared, particularly for elderly patients, with reviewers describing the hospital experience as a blessing.
❌ Summary of Negative Reviews
Negative reviews focused on poor experiences with the emergency room and the sanitary conditions of the hospital. Reviewers highlighted long wait times in the ER, with reports of up to 10 hours without treatment. There were also concerns raised about unprofessionalism and lack of patient privacy, with instances of HIPAA violations mentioned due to inadequate privacy measures. Some patients were dissatisfied with the cleanliness of the facilities, noting that promised cleaning never occurred. Overall, these reviews suggested a need for improvements in cleanliness, patient privacy, and timely service delivery.