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Wentworth-Douglass Hospital

3.3 (365)

Wentworth-Douglass Hospital, founded in 1906 in Dover, New Hampshire, is a 178-bed acute care facility. It has received multiple accolades, including Magnet recognition for nursing excellence and Healthgrades´ Outstanding Patient Experience Award for 11 consecutive years. The hospital is known for its comprehensive cancer care, cardiovascular services, orthopedics, and Women´s Health programs.

NPI Number : 1033118104

789 Central Ave, Dover, NH 03820

(603) 742-5252

wdhospital.org

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Departments

Primary Care

Cardiology

Imaging Services

Laboratory Services

Rehabilitation Services

Specialty Care

Women´s Health

Pediatric Care

Neurology

Orthopedics

Pulmonary Medicine

Cancer Care

Weight Management

Express Care

Appointment Information

Department	Online	Phone	Walk-In	Same-Day
Laboratory Services	Yes	603-740-2151	Limited	Yes
Orthopedics	No	603-609-6260	No	Yes
Primary Care	Yes	603-742-5252	No	Limited
Prompt Care	No	603-609-6930	No	Yes
Express Care	No	No	Yes	Yes
Imaging	No	603-740-2670	No	Limited
Sleep Lab	No	603-740-6598	No	No

Visiting Hours

Department	Online Visits	Phone Scheduling	Walk-In	Same-Day
Emergency	No	No	Yes	Yes
Express Care	No	No	Yes	Yes
Inpatient	No	Yes	No	Yes
Outpatient	Yes	Yes	No	Limited
Prompt Care	No	Yes	No	Yes

Important Doctors

Wentworth-Douglass Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Darin Roark	President & Chief Operating Officer	Executive Leadership	Hospital Operations, Strategic Planning
Denise Palumbo	Chief Nursing Officer	Nursing	Nursing Operations, Patient Care Quality
Joel Degenaars	Chief Financial Officer	Finance	Financial Management, Strategic Planning
John Fangman	Board of Trustees Member	Governance	Hospital Oversight, Strategic Direction
Kayla Fitzgerald	Chief Nursing Officer	Nursing	Nursing Leadership, Patient Care
Michael J. Mazzini	Chief Medical Officer	Medical Affairs	Clinical Operations, Quality of Care
Nicole Pendenza	Assistant Vice President of Women´s and Children´s Services	Women´s and Children´s	Maternal and Child Health
Rick Visconte	Senior Director of Cancer Care Services	Oncology	Cancer Care, Clinical Operations

Average Salary

Department	Service	Average Cost	Notes
Cardiology	Basic consultation	$200-$400	Varies based on complexity
Cardiology	Angioplasty	$28,000-$40,000	Depends on stents used
Oncology	Initial consultation	$300-$500	Includes treatment planning
Oncology	Chemotherapy (per session)	$1,000-$5,000	Varies by drugs/duration
Neurology	Basic consultation	$250-$450	More for complex cases
Neurology	MRI brain scan	$1,500-$3,000	With/without contrast
Orthopedics	Initial consultation	$200-$400	Varies by specialist
Orthopedics	Total knee replacement	$30,000-$50,000	Includes surgery/hospital stay
Outpatient	Physical Therapy (per session)	$100-$300	Depends on treatment
Outpatient	X-ray	$200-$500	Varies by body part

Support Programs for Patients

Program	Description
Financial Assistance Program	100% coverage for emergency and medically necessary services for eligible patients
Wentworth Home Care and Hospice	Comprehensive at-home nursing, therapy and hospice services
Palliative Care Services	Support for patients with serious illnesses to improve quality of life
Social Work Services	Psychosocial support, resource information and assistance for patients and families
Cancer Support Groups	Support groups for cancer patients and caregivers
Chronic Pain Support Group	Virtual support group for patients living with chronic pain
Stroke Support Group	Support group for stroke survivors and families
Community Dental Center	Dental care for adults and children with $35 visit fee
Care Van Service	Free transportation for eligible patients

Payment Plans

Payment Plan Option	Details
Interest-Free Payment Plans	Up to 1 year for balances under $1,000 Up to 2 years for larger balances
Minimum Monthly Payment	$25
Self-Pay Discount	40% discount for uninsured patients
Financial Assistance	100% coverage for eligible patients Based on income and family size
Flexible Payment Structures	Customized plans based on individual circumstances

Accepted Insurance Companies

Aetna

Blue Cross Blue Shield

Cigna

Harvard Pilgrim Health Care

Humana

Medicaid

Medicare

Multiplan

Tricare

Tufts Health Plan

United Healthcare

Wellpoint

Cost Consulting

Department	Services
Financial Assistance Office	- Assistance with financial aid applications - Evaluation for eligibility for financial assistance programs - Help applying for government assistance programs - Available Monday-Friday 8:00am - 4:00pm
Financial Counselors	- Located in Business Office at 121 Broadway, Dover NH - Phone: (603) 740-3234 - Provide guidance on treatment costs - Explain available financial support options - Assist with setting up payment plans
Patient Billing Solutions	- Phone: (617) 726-3884 - Provide cost estimates for procedures - Explain insurance coverage and out-of-pocket costs - Assist with billing questions

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible facilities - Accessible patient rooms - Accessible bathrooms
Assistive Devices	- Personal communicators/amplifiers - Large button telephones with volume control - Hearing aid batteries (limited sizes) - Magnifiers - Signature guides - Bold write pens
Communication Aids	- Licensed ASL interpreters - Video conferencing with certified ASL interpreters - CART (real-time captioning) - Vidatak EZ Language Boards in multiple languages - Point To Talk Booklets in 19 languages - On-site interpreters - 24/7 telephone interpreter service
Visual Aids	- Closed caption televisions - Advance directives in Braille and audio - Patient rights in Braille and audio - Tape and CD recorders for instructions
Priority Services	- Care-Van transportation program for medical appointments - Assistance arranging interpreters/aids for appointments
Staff Training	- Diversity, equity, and inclusion training - Committees focused on inclusive care

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac device monitoring - Virtual consultations with cardiologists - Online heart health education resources
Emergency Medicine	- Virtual ER triage - Telehealth urgent care visits
General Medicine	- Video visits with primary care providers - Patient portal for messaging, appointments, and test results - Remote monitoring of chronic conditions
Obstetrics	- Virtual prenatal check-ups - Remote fetal monitoring - Online childbirth education classes
Oncology	- Telehealth consultations with oncologists - Remote symptom monitoring for cancer patients - Online support groups
Pediatrics	- Virtual well-child visits - Telehealth sick visits - Online parenting resources
Psychiatry	- TelePsychiatry appointments - Online mental health screenings - Virtual group therapy sessions
Radiology	- Online scheduling for imaging tests - Digital image sharing - Virtual Radiology consultations
Surgery	- Virtual pre-operative consultations - Online post-operative follow-ups - Remote wound monitoring

Collaborations / Educational Programs

Department	Educational Programs
Medical Laboratory Science	10-month full-time training program, didactic and clinical rotations
Obstetrics	Childbirth education classes, breastfeeding classes
Nursing	Nursing Research Fellowship Program, clinical excellence poster presentations
Pharmacy	PGY1 pharmacy residency program
General Education	Discounted tuition partnerships with local colleges

Collaborative Research Projects

Department	Research Project	Details
Cancer Center	Clinical Trials	Oncology clinical trials comparing new medications and treatment combinations
Cardiology	Joint Clinical Program	Collaboration with Mass General Brigham on cardiac care advancements
Genetics	Cancer Genetics Research	Studies on genetic factors in cancer development and treatment
Neurology	Stroke Care Program	Joint clinical program with Mass General Brigham to improve stroke treatment
Thoracic Surgery	Surgical Techniques Research	Development of minimally invasive thoracic surgery procedures

Professional Development Programs

Department	Affiliation	Professional Development Programs
Hospital-wide	Massachusetts General Hospital	Clinical affiliations, Joint research initiatives
Cardiology	Mass General Brigham	Cardiac Arrhythmia Services, Electrophysiology Studies
Neurology	Mass General Brigham	Telestroke Program, Acute Tele-Neurology, Epilepsy Clinic
Oncology	Mass General Cancer Center	Cancer Genetics, Gynecologic Oncology
Pediatrics	Mass General for Children	Pediatric subspecialty care
Thoracic	Mass General Brigham	Thoracic Surgery/Chest Clinic
Trauma	Mass General Brigham	Trauma and Acute Care Surgery

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center Accreditation	American College of Cardiology
Hospital-wide	Hospital Accreditation	The Joint Commission
Nursing	Magnet Recognition	American Nurses Credentialing Center
Trauma	Level III Adult and Pediatric Trauma Center	American College of Surgeons
Weight Management	Bariatric Surgery Accreditation	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program

Internship and Observation Programs

Department	Opportunity
Medical Laboratory Science	Training Program
Nursing	Internships
Nursing	Research Fellowship Program
Pharmacy	Residency Program
Pharmacy	Research Analyst Internship
Various	Career Exploration Program for high school/college students
Various	Job shadowing for high school/college students

Hospital Academic Awards and Achievements

Department	Award
Cancer Care	Women´s Choice Award
Cardiology	Women´s Choice Award
Emergency Room	Best Hospital Emergency Room - Best of the Seacoast
Gastrointestinal Surgery	Healthgrades Excellence Award
Heart Failure Treatment	U.S. News & World Report "High Performing" Rating
Hospital Overall	Best Hospital - Best of the Seacoast (6 consecutive years)
Hospital Overall	Newsweek´s Best Hospitals in U.S. (3 consecutive years)
Hospital Overall	Leapfrog Group "A" Grade for Safety
Mammogram Centers	Women´s Choice Award
Maternity & Childbirth	Women´s Choice Award
Minimally Invasive Surgery	Women´s Choice Award
Neurological Care	Newsweek´s America´s Best Neurological Hospitals
Orthopedics	Women´s Choice Award
Patient Experience	Healthgrades Outstanding Patient Experience Award (11 consecutive years)
Patient Satisfaction	Women´s Choice Award - America´s 100 Best Hospitals
Pulmonary Care	Healthgrades Excellence Award
Stroke Care	Women´s Choice Award

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Program
Pharmacy	PGY1 Pharmacy Residency Program
Nursing	Nurse Residency Program
Cardiology	Cardiology Fellowship Program
Internal Medicine	Internal Medicine Residency
Pediatrics	Pediatric Residency Program
Neurology	Neurology Residency Program

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Pharmacy	PGY1 Pharmacy Residency Program
Pharmacy	PGY2 Ambulatory Care Pharmacy Residency
Nursing	Nurse Residency Program

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options
Financial Assistance	- 100% coverage for emergency and medically necessary services if approved - Sliding scale discounts based on income and assets - Assistance applying for state programs like Medicaid - Financial counselors available to help with applications
Billing	- 0% interest monthly payment plans available - 25% self-pay discount for uninsured patients - Cost estimates provided upon request
Emergency Care	- Emergency services provided regardless of ability to pay - Level III Adult and Pediatric Trauma Center
Express Care	- Walk-in urgent care for non-emergency needs - Self-pay discounts available
Insurance Assistance	- Help applying for NH Health Access Network - Guidance on Health Insurance Marketplace options - Referrals to insurance navigators/counselors

Hospital Research Collaborations

Department	Research Partner/Affiliation
Cancer Research	Massachusetts General Hospital
Pediatrics	Mass General for Children
Cardiology	Mass General Brigham
Clinical Trials	NRG Oncology
Medical Education	Harvard Medical School
Trauma Care	Mass General Hospital

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Nursing	- Nursing Education, Research & Innovation (NERI) department supports educational, academic, mentorship opportunities - Professional Recognition Program career ladder for clinical nurses - Support for nurses returning to workforce and new to acute care - Individualized orientation programs for new grads and experienced nurses
New Graduate Nurses	- Structured new graduate nurse residency program - Pairing with experienced nurse mentors - Classroom, simulation training, and preceptor time
Medical Students	- Mentoring for RN-to-BSN, MSN and DNP students on capstone projects - Clinical Excellence Poster Presentation Event to showcase research
Research	- Nursing Research Fellowship Program for clinical nurses - Current nursing studies on health coaching for cancer survivors and staff experiences during COVID-19

Wentworth-Douglass Hospital Nearest Places

Hotels

0.3 km

3.8

Days Inn by Wyndham Dover

Free breakfast, Indoor pool, Free WiFi

0.5 km

4.1

Microtel Inn & Suites by Wyndham Dover

Free breakfast, Free WiFi, Fitness center

0.7 km

4.1

Comfort Inn & Suites Dover

Free breakfast, Indoor pool, Fitness center

0.8 km

4.3

Hampton Inn Dover

Free breakfast, Indoor pool, Fitness center

0.9 km

4.5

Homewood Suites by Hilton Dover

Free breakfast, Indoor pool, Kitchen in room

1.0 km

4.2

Garrison Hotel & Suites Dover-Portsmouth, Ascend Hotel Collection

Free breakfast, Fitness center, Free WiFi

Florists and Gift Shops

0.9 mi

4.7

Garrison Hill Florists

Flower arrangements, gift delivery

0.5 mi

4.9

The Flower Room

Local independent florist, same-day delivery

1.3 mi

4.8

Sweet Meadows Florist

Flower arrangements for all occasions

0.3 mi

4.6

Pear Tree Gift

Unique gifts, home decor

0 mi

4.5

Wentworth-Douglass Hospital Gift Shop

Flowers, baby gifts, toys, books, candy

0.4 mi

4.8

My Country Story

Handmade gifts, candles, soaps, jewelry

Food and Restaurant

0.3 km

4.4

Strafford Farms Restaurant

American, Breakfast, Lunch

0.5 km

4.3

Kendall Pond Pizza

Pizza, Italian

0.6 km

4.2

Cinco de Mayo Bar & Grill

Mexican, Bar

0.7 km

4.1

Weathervane Seafood Restaurants

Seafood, American

0.8 km

Dunkin´

Coffee, Donuts, Breakfast

0.9 km

3.9

Subway

Sandwiches, Fast Food

Pharmacies

0 km

4.5

Wentworth-Douglass Hospital Outpatient Pharmacy

Hospital pharmacy, Prescription refills, Over-the-counter medications

0.5 km

4.2

CVS Pharmacy

Drive-thru, Prescription refills, Immunizations

0.7 km

Rite Aid Pharmacy

Prescription refills, Over-the-counter medications, Health screenings

0.8 km

4.3

Hannaford Pharmacy

Grocery store pharmacy, Prescription refills, Immunizations

0.9 km

4.1

Walgreens Pharmacy

Drive-thru, 24-hour service, Prescription refills

1.0 km

4.4

Express Care Pharmacy

Urgent care pharmacy, Prescription refills, Medical supplies

Taxi and Transportation

0.3 km

4.1

Great Bay Taxi

Taxi service, airport transportation

0.5 km

3.8

A Kab Taxi Services

Taxi service, airport shuttle

0.6 km

4.3

C & R Taxi

Taxi service, local transportation

0.7 km

Shiv Cab Service

Taxi service, airport transportation

0.8 km

3.9

COAST Bus

Public bus service, fixed routes

0 km

4.5

Wentworth-Douglass Hospital Care-Van

Free transportation for hospital patients

ATMs and Banks

0 km

Service Credit Union ATM

24-hour ATM

0 km

TD Bank ATM

24-hour ATM

0.5 km

3.8

M&T Bank

Full-service branch, ATM

0.7 km

4.5

Federal Savings Bank

Full-service branch, ATM

0.8 km

3.5

Bank of America ATM

Drive-thru ATM

0.9 km

4.4

Holy Rosary Credit Union

Full-service branch, ATM

Parking Lots

0 km

WDH Parking Garage

Hospital parking, Covered parking

0.8 km

4.2

Orchard Street Parking Garage

Public parking, EV charging stations

0.9 km

3.8

Third Street Parking Lot

Public parking, Metered spaces

Shopping Malls

0.5 km

4.3

Dover Crossing

Shaw´s, Bed Bath & Beyond, Petco, Orangetheory Fitness, Xfinity

0.7 km

4.1

Shaw´s Plaza

Shaw´s Supermarket, Dollar Tree, Dunkin´ Donuts

0.9 km

4.2

Hannaford Plaza

Hannaford Supermarket, CVS Pharmacy, Subway

Stationery and Copying Services

0.8 km

4.9

The Printing Press

Document printing, wide format printing, wedding packages, business cards, invitations, postcards, book binding, laminating

0.9 km

4.3

The UPS Store

Printing services, copies, documents, banners, posters, signs, business cards, brochures, flyers

1.0 km

4.8

Rocky Coast Printworks

Screen printing, embroidery, promotional products, graphic design services

Car Rental

0.8 km

4.4

Enterprise Rent-A-Car

Wide selection of vehicles, pickup/drop-off service

0.9 km

3.8

Hertz

Various car types, Gold Plus Rewards program

1.0 km

4.1

Avis

Diverse fleet, Avis Preferred loyalty program

Patient Experiences

✅ Summary of Positive Reviews

Patients report exceptional experiences at Wentworth-Douglass Hospital, highlighting the supportive and attentive nursing staff, particularly in the baby delivery unit. The delivery services receive praise for attentive 24-hour care, spacious and comfortable rooms, and diverse food options, leaving families eager to return for future needs. The Emergency Observation Unit is also noted for its warm and professional staff.

❌ Summary of Negative Reviews

Several patients have expressed concern over the hospital´s emergency and cardiac care services, citing issues such as delayed treatment, lack of cleanliness, and inadequate attention. One review detailed a mismanaged labor experience that resulted in distress due to inappropriate sedation and neglect. Other critiques include a perceived focus on monetary gain over patient care.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Laboratory Services

Monday - Friday: 6:30 a.m. - 3:00 p.m., Saturday: 6:30 a.m. - 2:30 p.m.

Imaging Services

Monday - Friday: 7:30 a.m. - 6:00 p.m.

Outpatient Services

Monday - Friday: 8:00 a.m. - 5:00 p.m.

Express Care

Daily: 8:00 a.m. - 8:00 p.m.

Department Phones

Department	Phone
Emergency Department	(603) 742-5252
Laboratory	(603) 742-1123
Main Hospital	(603) 742-5252
Primary Care at Pease	(603) 610-8050
Summit Infectious Disease	(603) 742-7025