All Photos

Frisbie Memorial Hospital

3.7 (476)

Frisbie Memorial Hospital, founded in 1916 in Rochester, New Hampshire, is a 112-bed acute care facility. The hospital has received recognition for patient safety and quality care, including Leapfrog Group "A" grades and Healthgrades awards. It offers a range of services, with notable specialties in emergency care, wound care, orthopedics, and cardiovascular care. Frisbie joined HCA Healthcare in 2020, enhancing its capabilities and community impact.

NPI Number : 1003858408

11 Whitehall Rd, Rochester, NH 03867

+1 (603) 332-5211

frisbiehospital.com

Get Directions

Departments

Allergy Treatment

Bariatric Surgery

Behavioral Health

Breast Health

Cardiac Rehabilitation

Cardiology

Diagnostics and Laboratory

Ear, Nose and Throat

Emergency Care

Endocrinology

Foot and Ankle Care

Gastroenterology

Gynecology

Hand and Upper Extremity Care

Hip Replacement

Hyperbaric Medicine

ICU

Imaging Services

Infectious Disease

Infusion Therapy

Joint Care

Lung Cancer

Minimally Invasive Surgery

Nephrology

Neurological Care

Occupational Therapy

Oncology

Ophthalmology

Orthopedic Care

Pain Management

Physical Therapy and Rehabilitation

Prenatal Care

Pulmonary Care

Rheumatology

Senior Mental Health

Sleep Disorders

Sports Medicine

Surgery

Urology

Vascular Disease

Women´s Care

Wound Care

Appointment Information

Department	Appointment Options
Mental Health	Online scheduling available for outpatient services (18+ years)
Primary Care	Appointments made through primary care provider´s office
Diagnostics	Phone scheduling: (888) 800-2761
Laboratory	Walk-in available at multiple locations
Wound Care	Phone scheduling: (603) 330-7914
General	Phone scheduling: (603) 332-5211
Surgery	Same-day and next-day appointments may be available

Visiting Hours

Department	Visitation Options
General Inpatient	- Visiting hours: 8:00am - 8:00pm daily - Two visitors allowed per patient at a time - No online scheduling available - Same-day visits allowed - Call (603) 332-5211 to inquire about a patient
Intensive Care Unit	- Visiting hours: 24/7 - Two visitors allowed per patient - Check in at ICU nurses´ station upon arrival
Maternity	- One support person allowed 24/7 - Additional visitors during 8:00am - 8:00pm - Siblings may visit with adult supervision
Surgery	- Two visitors allowed in pre-op and recovery areas - Visitors directed to waiting area during procedure - Staff will update family in waiting area

Important Doctors

Internal Medicine, Hospital Medicine

Dr. Marybeth Allian-Sauer

Family Medicine

Dr. Natalia Allison

Internal Medicine

Dr. Matias Amaral

Pediatrics

Dr. John Anderson

Family Medicine

Dr. Gregory Andrecyk

Endocrinology, Diabetes & Metabolism

Dr. Kevin Arao

Emergency Medicine

Dr. Samantha Arnold

Surgery, Orthopedic Surgery

Dr. Casey

Frisbie Memorial Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Thomas Bowden	Chief Executive Officer	Administration	Hospital operations, quality improvement, strategic planning
Brian Sanders, MD, MHCM	Chief Medical Officer	Medical Affairs	Clinical performance, practice standards, patient experience
Jacob Wiesmann	Chief Financial Officer	Finance	Financial management, budgeting, resource allocation
Megan Gray	Chief Nursing Officer	Nursing	Nursing operations, patient care quality

Average Salary

Department	Common Procedure/Service	Average Cost	Notes
Cardiology	Echocardiogram	$1,500 - $2,500	Costs may increase for more complex imaging
Cardiology	Cardiac Stress Test	$1,000 - $2,000	Price varies based on imaging method used
Oncology	Chemotherapy Session	$5,000 - $10,000	Per session; total treatment costs vary widely
Oncology	Radiation Therapy	$10,000 - $50,000	Total cost depends on number of sessions
Neurology	MRI Brain Scan	$1,500 - $3,000	With and without contrast
Neurology	EEG	$500 - $1,000	Routine outpatient procedure
Orthopedics	Total Knee Replacement	$30,000 - $50,000	Includes surgery and short hospital stay
Orthopedics	Physical Therapy Session	$100 - $300	Per session; multiple sessions often needed
Outpatient	Primary Care Visit	$150 - $300	New patient visits may cost more
Outpatient	Urgent Care Visit	$200 - $500	Costs increase for additional tests/treatments

Support Programs for Patients

Program/Service	Description
Financial Assistance Policy	Free hospital care for patients with income less than 250% of Federal Poverty Level
Expanded Financial Assistance	Reduced costs for patients with balances over $1,500 and income 250-400% of Federal Poverty Level
Uninsured Discount	Discount for self-pay patients similar to managed care rates
Payment Plans	Monthly payment arrangements available
Case Management	Assistance with discharge planning and referrals to outside agencies
Palliative Care	Inpatient palliative care consultations available
Senior Mental Health Program	Comprehensive geriatric mental health care for adults 65+
Mobile Integrated Health	In-home care for patients with COPD and congestive heart failure

Payment Plans

Plan Type	Details
Short-Term Interest-Free	Balance paid within 1 year, no interest
Long-Term Interest-Bearing	For balances that can´t be paid within 1 year
Financial Assistance	100% discount for incomes below 200% of Federal Poverty Level
Expanded Financial Assistance	Partial discount for incomes 201-400% of Federal Poverty Level
Uninsured Discount	Discount similar to managed care rates for uninsured patients
Payment at Time of Service	Option to pay estimated amount due at time of service

Accepted Insurance Companies

Aetna

Ambetter

Amerihealth Caritas

Harvard Pilgrim Health Care

Medicaid

Medicare

Workers Compensation

Cost Consulting

Department	Financial Services
Financial Counseling	- Free financial counseling - Evaluation for local/state programs including Medicaid - Assistance with Financial Assistance Application - Guidance on qualifying for free or discounted care
Patient Financial Services	- Pricing estimates for scheduled services - Explanation of insurance coverage and out-of-pocket costs - Information on payment options and plans - Uninsured discount policy details
Pre-Registration	- Upfront cost estimates - Verification of insurance benefits - Collection of copays/deductibles prior to service
Customer Service	- Phone estimates for common procedures - Answers to billing questions - Help understanding hospital charges

Hospital for patients with disabilities or special needs

Accommodation	Details
Assistive Devices	- TTY telecommunication devices - Amplified listening devices (e.g. Pocket Talker) - Closed captioning televisions
Communication Aids	- Sign language interpreters - Video remote interpreting services - Written materials in accessible formats
Physical Accessibility	- Wheelchair accessible entrances and rooms - Accessible parking spaces - Elevators
Priority Services	- Expedited registration process - Priority scheduling for appointments
Staff Training	- Annual disability awareness training - Communication techniques for patients with disabilities

Digital Health Services

Department	Digital Health Service
Behavioral Health	Online scheduling for outpatient mental health services
Emergency	Mobile Integrated Health program for chronic disease management
General	My Frisbie CONNECT patient portal
General	Online bill pay
General	SMS text notification services
General	The Patient Channel video library
Imaging	Online access to imaging results
Laboratory	Online access to lab results
Physician Practices	Telehealth visits via mobile device or computer

Collaborations / Educational Programs

Department	Program
General	Healthcare Career Exploration Program (summer internship)
Nursing	Licensed Nursing Assistant (LNA) Training Program
Education	Extended Learning Opportunities Program (high school internship)
Rehabilitation	Occupational Therapy Internship
Clinical	Nurse Residency Program for New Graduates
Patient Care	Partial Hospitalization Program Training

Collaborative Research Projects

Department	Research Project	Details
Cancer Research	Cancer Rehabilitation Program	Exercise program for cancer patients to improve quality of life, reduce fatigue, enhance strength and flexibility
Cardiology	Clinical trial participation	Access to Lahey Clinic´s clinical trials for cancer patients
Neurology	Stroke and neurological event recovery	New Acute Rehabilitation Unit for patients recovering from strokes and other neurological events
Orthopedics	Joint health evaluation	Evaluating joint health and determining next steps for patients
Primary Care	Blood pressure monitoring	Adding blood pressure monitoring machines at local YMCA locations

Professional Development Programs

Department	Affiliation/Program
Critical Care	American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR)
Cardiology	American College of Cardiology
Pulmonology	American Academy of Sleep Medicine (AASM)
Radiology	American College of Radiology (ACR)
Laboratory	College of American Pathologists (CAP)
General Medicine	Center for Medicare and Medicaid Services (CMS)
Medical Education	Healthcare Career Exploration Program
Academic Partnerships	University of New Hampshire, Great Bay Community College, Franklin Pierce University

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Sleep Center	Accreditation	American Academy of Sleep Medicine (AASM)
Cardiopulmonary Rehabilitation	Certification	American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR)
Laboratory	Accreditation	College of American Pathologists (CAP)
Lung Cancer Screening	Designation as Lung Cancer Screening Center	American College of Radiology (ACR)
Radiology	Accreditation in CT, Ultrasound, MRI	American College of Radiology (ACR)
Stroke Care	Primary Stroke Center Certification	DNV

Internship and Observation Programs

Department	Opportunity
Cardiac Catheterization Lab	Observation
Emergency Room	Observation
Health Management	Internship
Healthcare Career Exploration	Internship
Labor and Delivery	Observation
Laboratory	Observation
Medical Floor	Observation
Operating Room	Observation
Radiology	Observation
Rehabilitation	Observation

Hospital Academic Awards and Achievements

Department	Award	Year
Cancer Care	Women´s Choice Award as one of America´s Best Hospitals for Cancer Care	2018
Emergency Medical Services	American Heart Association´s Mission: Lifeline EMS Silver Award	2018
General	Leapfrog Group Hospital Safety Grade ´A´	2018, 2022
General	Harvard Pilgrim Honor Roll distinction	2016
General	Hospital Compare five-star rating	2018
General	Women´s Choice Award as one of America´s Best Hospitals for Patient Safety	2018
Imaging	American College of Radiology accreditation in CT, Ultrasound and MRI	2018
Patient Safety	Healthgrades Patient Safety Excellence Award	2014
Patient Experience	Healthgrades Outstanding Patient Experience Award	2014
Rehabilitation Services	Focus on Therapeutic Outcomes, Inc. (FOTO) Excellence Award	2016
Sleep Center	American Academy of Sleep Medicine (AASM) accreditation	2016
Wound Care	Robert A. Warriner III, M.D. Center of Excellence Award	2014-2018

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Program
Emergency Medicine	Locum Physician Program
Cardiology	Cardiovascular Disease Fellowship
Inpatient Rehabilitation	New Grad RN Nurse Residency
Medical-Surgical	New Grad RN Nurse Residency
Behavioral Health	New Graduate RN Residency
High School Program	Extended Learning Opportunities Program (Unpaid Internship)

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship Program
Anesthesiology	Residency
Cardiovascular Disease	Fellowship
Emergency Medicine	Residency
Internal Medicine	Residency
Hematology and Medical Oncology	Fellowship
Infectious Disease	Fellowship
Neurology	Residency
Obstetrics & Gynecology	Residency
Pediatrics	Residency
Pharmacy	Residency
Physical Medicine and Rehabilitation	Residency
Podiatry	Residency
Psychiatry	Residency
General Surgery	Residency
Transitional Year	Residency

What are the activities of the hospital for patients without insurance?

Service/Support	Description
Charity Discount Policy	100% discount for patients below 250% of Federal Poverty Level
Expanded Financial Assistance	For balances over $1,500 and income 250-400% of Federal Poverty Level
Uninsured Discount	Discount similar to managed care rates for self-pay patients
Payment Plans	Monthly payment arrangements available
Emergency Care	Provided regardless of ability to pay
Financial Counseling	Assistance evaluating eligibility for local/state programs and Medicaid
Price Estimates	Online estimator tool and phone estimates available
Sliding Scale Fees	Based on income and family size

Hospital Research Collaborations

Department	Research Partner	Collaboration
Cancer Research	Lahey Clinic	Access to clinical trials
Medical Education	HCA Healthcare	Graduate medical education programs
Oncology	Lahey Clinic	Participation in tumor boards
Quality Improvement	HCA Healthcare	Data-driven quality initiatives

Mentoring and Consultancy in Hospital Education

Department	Program
Hospital-wide	Healthcare Career Exploration Program for high school and college students
Hospital-wide	Health Management Program internship
Hospital-wide	Extended Learning Opportunities Program (ELO) unpaid internship for high school students
Hospital-wide	Patient and Family Advisory Council (PFAC) for volunteers to provide input on improving patient experience
Nursing	Structured mentorship program for new graduate nurses
Volunteer Services	Volunteer opportunities for ages 14 and up in Junior and Adult Programs

Frisbie Memorial Hospital Nearest Places

Hotels

2.19 km

3.8

Anchorage Inn Rochester

Free WiFi, Free parking

1.5 km

4.2

The Governor´s Inn

Restaurant, Bar, Free WiFi

3.2 km

4.1

Holiday Inn Express Rochester

Free breakfast, Indoor pool, Fitness center

9.7 km

4.5

Homewood Suites by Hilton Dover

Free breakfast, Indoor pool, Kitchen

10.1 km

4.3

Hampton Inn Dover

Free breakfast, Indoor pool, Fitness center

10.3 km

4.1

Comfort Inn & Suites Dover-Portsmouth

Free breakfast, Indoor pool, Fitness center

Florists and Gift Shops

0.8 km

4.7

Garrison Hill Florists

Flower arrangements, gift baskets, local delivery

0.9 km

4.4

The Paper Store

Gift shop, greeting cards, toys, jewelry, clothing

0.9 km

4.8

Wild Violet Florist

Fresh flower arrangements, bouquets, local delivery

0.7 km

4.2

Trinkets & Treasures

Gift shop, novelty items, souvenirs

0.6 km

4.6

Studley´s Flower Gardens

Florist, flower arrangements, plants, gifts

0 km

Frisbie Memorial Hospital Gift Shop

Hospital gift shop, flowers, cards, small gifts

Food and Restaurant

0.8 km

4.1

Granite Steak and Grill

Casual Family Dining, Steakhouse

0.9 km

4.3

Pepper´s Landing

Seafood, American

0.9 km

4.2

110 Grill

Modern American, Bar

0.1 km

3.8

Frisbie Café

Hospital Cafeteria, American

0.7 km

4.4

Cinco´s

Mexican, Tex-Mex

0.8 km

4.5

Busy Bee Café

Café, American

Pharmacies

0.3 km

3.9

CVS Pharmacy

Drive-thru, Photo services, Prescription refills

0.5 km

3.7

Walgreens

24-hour pharmacy, Photo services, Health screenings

0.7 km

3.5

Rite Aid

Drive-thru, Immunizations, Online refills

0.8 km

4.2

Care Pharmacy

Compounding, Medication synchronization, Delivery

0.9 km

3.8

Hannaford Pharmacy

Grocery store pharmacy, Immunizations, Prescription delivery

1.0 km

3.6

Walmart Pharmacy

Low-cost prescriptions, Vision center, Immunizations

Taxi and Transportation

0.5 km

4.2

Rochester Cab

Taxi service, 24/7 availability

0.7 km

Frank´s Taxi

Taxi service, local transportation

0.8 km

3.8

Atlantic Taxi LLC

Taxi service, airport transfers

0.9 km

3.5

COAST Bus

Public bus service, fixed routes

On-demand

4.3

Uber

Ridesharing, multiple vehicle options

On-demand

4.1

Lyft

Ridesharing, multiple vehicle options

ATMs and Banks

0.8 km

3.9

TD Bank

ATM, Drive-thru, Safe deposit boxes, Notary services

0.9 km

4.5

Service Credit Union

ATM, Online banking, Mobile banking, Auto loans

0.7 km

4.3

Profile Bank

ATM, Personal banking, Business banking, Mortgages

0.9 km

3.7

Citizens Bank

ATM, Personal banking, Business banking, Wealth management

0.6 km

4.4

Holy Rosary Credit Union

ATM, Personal loans, Savings accounts, Checking accounts

1.0 km

3.8

M&T Bank

ATM, Personal banking, Business banking, Mortgage loans

Parking Lots

0 km

4.2

Main Parking Lot - Frisbie Memorial Hospital

Hospital parking, Accessible parking

0.1 km

Medical Office Building Parking Lot

Medical office parking, Accessible spaces

0.2 km

3.8

Emergency Department Parking

24/7 access, Short-term parking

Shopping Malls

0.6 miles

4.3

The Ridge Marketplace

Walmart, Market Basket, Marshalls, Petco

0.8 miles

4.1

Rochester Crossing

Kohl´s, HomeGoods, Staples, Hannaford

1.0 miles

3.9

Lilac Mall

JCPenney, Planet Fitness, Hobby Lobby

Stationery and Copying Services

0.8 km

4.7

Lilac Printing & Graphic Design

Printing, graphic design, custom products

0.9 km

4.8

Postal Center USA

Printing, copying, photo printing, office supplies

1.0 km

4.5

The UPS Store

Printing, copying, shipping, mailbox services

Car Rental

0.5 km

4.3

Enterprise Rent-A-Car

Cars, SUVs, Trucks, Vans

0.7 km

4.5

Rochester Toyota Rentals

Camry, Corolla, RAV4, Tacoma, Tundra, Sequoia, 4Runner, Sienna

0.9 km

U-Haul Neighborhood Dealer

Trucks, Trailers, Moving Supplies

Patient Experiences

✅ Summary of Positive Reviews

Frisbie Memorial Hospital receives praise for its same-day surgery services, with patients appreciating the efficient check-in process, clean facilities, and exceptional nursing staff. One reviewer, a new mother, commended the hospital´s considerate approach, ensuring that her breastfeeding needs were communicated to the entire medical team, demonstrating a personalized and supportive experience.

❌ Summary of Negative Reviews

Several negative reviews highlight issues at Frisbie Memorial Hospital, including poor communication, unprofessional behavior, and inadequate pain management. Specific complaints focus on staff´s lack of attentiveness to patient concerns, with reports of rude interactions and a troubling lack of supplies in critical situations. Concerns were also raised about unauthorized updates to medical records and insufficient availability of essential services, such as ultrasound staff during night hours.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Laboratory Services

Monday - Friday: 7:00am - 5:00pm

Diagnostic Imaging

Monday - Friday: 7:30am - 4:00pm

Outpatient Services

Monday - Friday: 8:00am - 5:00pm

Department Phones

Department	Phone Number
Main Hospital	(603) 332-5211
Laboratory Services	(603) 602-5194
Medical Records	(603) 602-5414
Patient Access	(603) 602-5131
Radiology	(603) 602-5400

Language and Translation Services

English
Spanish
American Sign Language

Other hospitals in Dover

Hospitals

Wentworth-Douglass Hospital

Open 24 hours

3.3 (365)

Delaware / Dover
1033118104

Go Details

+1 (603) 742-5252Call

Call Hospital Get Directions

Frisbie Memorial Hospital

NPI Number : 1003858408

11 Whitehall Rd, Rochester, NH 03867

+1 (603) 332-5211

frisbiehospital.com

Departments

Allergy Treatment

Bariatric Surgery

Behavioral Health

Breast Health

Cardiac Rehabilitation

Cardiology

Diagnostics and Laboratory

Ear, Nose and Throat

Emergency Care

Endocrinology

Foot and Ankle Care

Gastroenterology

Gynecology

Hand and Upper Extremity Care

Hip Replacement

Hyperbaric Medicine

ICU

Imaging Services

Infectious Disease

Infusion Therapy

Joint Care

Lung Cancer

Minimally Invasive Surgery

Nephrology

Neurological Care

Occupational Therapy

Oncology

Ophthalmology

Orthopedic Care

Pain Management

Physical Therapy and Rehabilitation

Prenatal Care

Pulmonary Care

Rheumatology

Senior Mental Health

Sleep Disorders

Sports Medicine

Surgery

Urology

Vascular Disease

Women´s Care

Wound Care

Appointment Information

Visiting Hours

Important Doctors

Dr. Marybeth Allian-Sauer

Dr. Natalia Allison

Dr. Matias Amaral

Dr. John Anderson

Dr. Gregory Andrecyk

Dr. Kevin Arao

Dr. Samantha Arnold

Dr. Casey

Dr. Sarkaria

Frisbie Memorial Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education