✅ Summary of Positive Reviews
Patients praised UPMC Hamot for the compassionate and professional care they received, highlighting the expertise of trauma, emergency, and ICU staff. Reviewers appreciated the timely communication and the attentiveness of the medical team during emergencies, expressing gratitude for how they were informed and reassured throughout their treatment process. The hospital was recommended for its dignified treatment and support during critical health situations.
❌ Summary of Negative Reviews
Reviewers criticized UPMC Hamot for poor patient care and inadequate communication, particularly on the general wards. Complaints included unsanitary conditions, neglectful nursing practices, and lack of responsiveness to patient needs, which reportedly led to infections and extended hospital stays. Additionally, family members described staff as uncaring and unresponsive, with some witnessing inappropriate behavior and expressing serious concerns about the quality and safety of care provided. These experiences led some to strongly advise against using the hospital for loved ones´ healthcare needs.