✅ Summary of Positive Reviews
Positive feedback highlights professional and attentive care provided by the staff at UMC Hospital. Notably, patients expressed gratitude for dedicated staff members who ensured communication was clear and comprehensive. A patient commended their neurologists, Brandon and Keven, for their persistent efforts in diagnosing long-standing pain issues. Additionally, another review appreciated the urgency and thoroughness shown by medical staff during an emergency appendix situation. Overall, the appreciation for specific doctors and nurses who communicated effectively and took care of patient needs stood out in positive experiences.
❌ Summary of Negative Reviews
Negative reviews expressed dissatisfaction with various aspects of the UMC Hospital experience. Common concerns included lack of communication between doctors, poor hospital cleanliness, and inadequate pain management after surgeries. Patients reported feeling neglected and unprepared post-procedures, with some suggesting alternative healthcare facilities for serious medical issues. The recurring theme was a perceived lack of coordination and empathy among the medical teams, contributing to frustration and reduced confidence in the hospital´s capabilities.