✅ Summary of Positive Reviews
The positive reviews of SSM Health St. Anthony Hospital highlight an overall welcoming and accommodating environment. Patients laud the friendly and efficient staff, making special mention of nurses and medical procedures that are carried out with care and precision. There is an evident appreciation for the attentiveness and comfort provided during various treatments, from cancer care to routine procedures. Additionally, the hospital´s ambiance, including its gift shop, adds to the positive experiences of many visitors. Patients recall memorable occasions where staff efforts made significant differences in their healthcare journey, contributing to positive outcomes.
❌ Summary of Negative Reviews
Negative reviews point to inconsistencies in the quality of service at SSM Health St. Anthony Hospital, particularly when transitioning between different departments. While certain areas, like TCU, receive specific praise, other departments fall short, with reports of patients feeling neglected, longer response times, and confusion over service processes, notably in the oncology department. The reviews also highlight dissatisfaction with the food service, citing limited options and poorly communicated menus. These experiences imply areas where the hospital could improve communication, promptness, and overall service consistency to enhance patient satisfaction.