✅ Summary of Positive Reviews
The positive experiences at SSM Health Saint Louis University Hospital highlight excellent care, particularly in the ICU, where attentive nursing staff made a significant impact on patients´ recovery. Doctor visits were consistently on time, and medical staff took ample time to address concerns and answer questions, contributing to a sense of care and professionalism.
❌ Summary of Negative Reviews
Several patients expressed dissatisfaction with their experiences, citing issues such as dismissive and inefficient staff, lack of empathy, and significant procedural lapses. Complaints ranged from inadequate pain management to poor communication and rights violations, with multiple accounts of neglect leading patients to seek care elsewhere. This feedback highlights a need for better patient interaction and adherence to policies to ensure comfort and safety.