✅ Summary of Positive Reviews
The positive reviews for Sentara Princess Anne Hospital highlight the compassionate and attentive staff across various departments, from the emergency room to surgical and postpartum care. Patients have praised the hospital´s cleanliness, professionalism, and supportive environment. Specific mentions include the responsiveness and kindness of the staff during medical emergencies and surgeries, such as asthma attacks and C-sections. The availability of resources like lactation consultants and snacks for postpartum patients, as well as the hospital´s efficient procedures, have left a lasting impression. Overall, many patients expressed utmost satisfaction, citing the hospital as a preferred choice for medical care.
❌ Summary of Negative Reviews
Negative feedback centered on the lack of empathy and inadequate facilities in handling urgent care needs. One reviewer shared a distressing experience where their mobility issues were dismissed, forcing them to endure an uncomfortable and painful waiting scenario. Issues with cleanliness, billing problems, and perceived lack of accountability through impersonal responses were also highlighted. These experiences have led to some patients seeking care elsewhere and expressing dissatisfaction with the competency and customer service of the hospital.