✅ Summary of Positive Reviews
Patients praised the hospital staff, even during busy times. They appreciated the politeness, friendliness, and dedication of the nurses and doctors. Positive remarks were given to the entire team, including kitchen and cleaning staff, highlighting their professionalism and attentiveness. Specific mentions of exceptional care were noted in the ER and labor and delivery departments, with special thanks to certain nurses and doctors who helped make the patients feel comfortable and well-informed during their stay.
❌ Summary of Negative Reviews
Patients experienced dissatisfaction with emergency care services, feeling neglected and inadequately treated. Complaints highlighted inadequate medical evaluations, poor communication, and a perceived lack of empathy from staff. Specific concerns included the refusal to conduct necessary diagnostic tests, lack of appropriate pain management, and perceived mismanagement of medical conditions, leading patients to seek care at other facilities. The reviews indicate a need for improved patient communication and responsiveness in critical care situations.