✅ Summary of Positive Reviews
Many patients at Sentara CarePlex Hospital have shared very positive experiences. They commend the hospital staff, describing them as amazing, accommodating, and professional. For instance, the labor and delivery team received praise for respecting patient wishes and providing excellent care, even during high-risk pregnancies. The ER improvements have also been appreciated, with several noting faster and more efficient processes. Standout nurses like Satauri and Tianna are frequently mentioned for their exceptional nursing and human skills, which made stays feel comfortable and personalized. Overall, patients are pleased with the thoroughness and kindness displayed by the hospital´s staff.
❌ Summary of Negative Reviews
A few patients have reported negative experiences at Sentara CarePlex Hospital. Some concerns highlighted include inadequate patient care and communication issues. Specifically, there have been instances where doctors did not visit patients in their rooms, leading to feelings of neglect, especially in critical situations. Such experiences have left some patients dissatisfied, resulting in them feeling unheard and lacking closure about their health concerns. Overall, these reviews suggest that while some staff deliver excellent care, there are areas where the hospital could improve its service consistency.