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Presbyterian Rust Medical Center

2.5 (578)

Presbyterian Rust Medical Center, founded in 2011, is a 162-bed acute care hospital located in Rio Rancho, New Mexico. It has received awards for excellence in joint replacement and gastrointestinal surgery. The hospital offers a range of specialties including emergency care, cancer treatment, heart and vascular services, orthopedics, and Women´s Health. As part of the Presbyterian Healthcare Services system, it serves the growing communities of Sandoval County.

NPI Number : 1487246229

2400 Unser Blvd SE, Rio Rancho, NM 87124

(505) 253-7878

www.phs.org

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Departments

Cardiology

General Surgery

Orthopedics

Neurology

OB/GYN

Ear, Nose and Throat

Gastroenterology

Oncology

Bariatric Center

Cardiology

Dermatology

Appointment Information

Department	Online Appointments	Phone Scheduling	Walk-In	Same-Day
Cardiology	?	?	-	-
General Surgery	?	?	-	-
Obstetrics & Gynecology	?	?	-	-
Primary Care	?	?	-	?
Urgent Care	?	?	?	?

Visiting Hours

Department	Online Scheduling	Phone Scheduling	Walk-In Visits	Same-Day Visits
Cardiology	Yes	505-253-7878	No	Limited
Emergency	No	N/A	Yes	Yes
General Medicine	Yes	505-253-7878	No	Limited
NICU	No	505-253-7878	Yes	Yes
Obstetrics	Yes	505-253-7878	No	Limited
Surgery	No	505-253-7878	No	No
Urgent Care	Yes	505-253-7878	Yes	Yes

Important Doctors

Presbyterian Rust Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Angela Ward	Chief Hospital Executive	Administration	Hospital operations, leadership
Brandon Fryar	President	Health Plan	Health insurance, finance
Clay Holderman	EVP, Chief Operating Officer	Administration	Hospital operations, strategic planning
Dale Maxwell	President and CEO	Executive Leadership	Healthcare administration, finance
Denise Gonzales	Medical Director, Adult Medical Specialties	Medical	Pulmonary and critical care
Jason Mitchell	Chief Medical Officer	Medical	Clinical quality, population health
Jon Wade	Hospital Chief Executive	Administration	Hospital operations, quality improvement
Ries Robinson	SVP, Chief Innovation Officer	Innovation	Healthcare technology, innovation

Average Salary

Department	Common Procedures/Services	Average Cost Range	Financial Assistance
Cardiology	- EKG: $200-$400 - Stress Test: $500-$1,000 - Angioplasty: $28,000-$40,000 - Cardiac Catheterization: $5,000-$10,000	$200 - $40,000	Sliding scale discounts available
Oncology	- Chemotherapy (per session): $1,000-$3,000 - Radiation Therapy: $10,000-$50,000 - PET Scan: $3,000-$6,000	$1,000 - $50,000	Cancer Care financial counseling
Neurology	- EEG: $200-$700 - MRI Brain Scan: $1,000-$3,000 - Stroke Treatment: $20,000-$40,000	$200 - $40,000	Payment plans available
Orthopedics	- Joint Replacement: $20,000-$50,000 - Arthroscopy: $5,000-$10,000 - Physical Therapy (per session): $50-$150	$50 - $50,000	Discounts for uninsured patients
Outpatient Services	- Primary Care Visit: $100-$300 - Specialist Consultation: $200-$500 - Minor Surgery: $1,000-$5,000	$100 - $5,000	Sliding fee scale based on income

Support Programs for Patients

Program/Service	Description
Sliding Fee Scale	Discounts for lower income patients based on income and family size
Financial Assistance	Available for uninsured or underinsured patients with difficulty paying
Payment Plans	Offered to qualifying patients
Palliative Care	Pain relief, symptom management, and at-home support for chronic illnesses
Home Health Care	Skilled nursing and therapy services provided in the patient´s home
Hospice Care	End-of-life care focusing on comfort and quality of life
Community Health Programs	Free classes on topics like cooking, gardening, and fitness
Social Services	Assistance connecting patients to community resources

Payment Plans

Payment Plan Option	Details
Sliding Fee Scale	Based on income and family size
Interest-Free Payment Plans	Available for qualifying patients
Financial Assistance Program	For uninsured or underinsured patients
CareCredit	Third-party medical credit card option
Customized Payment Plans	Tailored to individual financial situations
Upfront Cost Estimates	Provided before procedures
Financial Counseling	Available to explore payment options

Accepted Insurance Companies

Aetna

Blue Cross Blue Shield

Medicaid

Medicare

United Healthcare

Cost Consulting

Department	Financial Services Offered
Customer Service	Assistance scheduling financial counseling appointments
Financial Assistance	Help for uninsured/underinsured patients with difficulty paying
Financial Counseling	Guidance on treatment costs and financial support options
Insurance	Accepts Medicare, Medicaid, and most insurance plans
Payment Options	Payment plans available for those who qualify
Sliding Fee Scale	Discounts based on income and family size

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Wheelchair accessible entrances and facilities - Elevators - Accessible parking spaces - Grab bars in restrooms
Assistive Devices	- Wheelchairs available - Walkers available - Hearing assistance devices
Communication Aids	- Sign language interpreters - Language interpretation services - TTY/TDD devices
Priority Services	- Priority registration for patients with disabilities - Assistance with paperwork and forms
Staff Training	- Disability awareness training for staff - Specialized training for assisting patients with various disabilities

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual follow-up appointments - Online heart health education resources
Emergency	- Online ER wait times - Virtual triage for non-urgent cases
General	- MyChart patient portal - Online bill pay - Prescription refill requests - Secure messaging with providers
Imaging	- Online scheduling for imaging tests - Digital image sharing
Laboratory	- Online lab test results - At-home test kit ordering
Primary Care	- Video visits - E-visits for minor conditions - Remote patient monitoring
Specialty Care	- Virtual consultations - Telehealth appointments
Urgent Care	- Online check-in - Virtual urgent care visits

Collaborations / Educational Programs

Department	Educational Programs
Cardiology	24/7 cardiac emergency care rotations
Obstetrics	Childbirth classes, Maternity tours, Breastfeeding classes
Nursing	Critical Care residency, Emergency Department residency, Medical/Surgical residency, Operating Room residency, Pediatric residency
Pharmacy	Pharmacy practice residency
Student Programs	Job shadows, Internships, Academic coordination positions
General	Continuing Medical Education (CME) courses, Online learning through SkillSoft

Collaborative Research Projects

Department	Research Project
Oncology	ALCHEMIST trial for genetic testing in stage IB-IIIA non-small cell lung cancer patients
Cardiology	Paraglide-HF study on sacubitril/valsartan for heart failure patients
Genetics	Lung-MAP screening protocol for genomic testing in non-small cell lung cancer
Pharmacology	TAPUR study testing FDA-approved targeted therapies for advanced cancers
Pathology	CT scanning of ancient shark fossil in collaboration with natural history museum
Internal Medicine	COMMIT study on combination therapies for metastatic colorectal cancer

Professional Development Programs

Department	Affiliation	Professional Development Programs
All Departments	American Nurses Credentialing Center (ANCC)	Nurse Residency Program
Cardiology	American College of Cardiology	24/7 Cardiac Emergency Care Training
Education	Project SEARCH	Internship Program for Students with Disabilities
Hospital-Wide	New Mexico Hospital Association	Quality and Patient Safety Training
Nursing	American Nurses Credentialing Center	Transition to Practice Nurse Residency Program
Nursing	University of New Mexico	Nursing Career Pathways Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center Accreditation	American College of Cardiology
Emergency Medicine	Level III Trauma Center	American College of Surgeons
General Surgery	Center of Excellence in Robotic Surgery	Surgical Review Corporation
Joint Replacement	Joint Commission Certification	The Joint Commission
Obstetrics	Baby-Friendly Hospital Designation	Baby-Friendly USA
Oncology	Commission on Cancer Accreditation	American College of Surgeons
Pediatrics	Pediatric Asthma Certification	The Joint Commission
Stroke Care	Primary Stroke Center Certification	The Joint Commission

Internship and Observation Programs

Department	Opportunity Type
Critical Care	Nurse Residency
Emergency Department	Nurse Residency
Medical/Surgical	Nurse Residency
Operating Room	Nurse Residency
Pediatrics	Nurse Residency
Progressive Care	Nurse Residency
Radiology	Student Internship
Various Departments	Job Shadow Program
Various Departments	Summer Internship Program

Hospital Academic Awards and Achievements

Department	Award
Emergency Care	Gold level Pain and Addiction Care accreditation from the American College of Emergency Physicians
Gastrointestinal Surgery	Gastrointestinal Surgery Excellence Award™ (2023) from Healthgrades
Hospital-wide	NMHA Quest for Excellence Award - General Acute Hospital category and Top Overall Hospital
Hospital-wide	Healthcare Design 2013 Citation of Merit Award
Joint Replacement	America´s 100 Best Hospitals for Joint Replacement Award™ (2025, 2024, 2023) from Healthgrades

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Internal Medicine	Residency
Cardiology	Fellowship
Critical Care	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Pharmacy	Residency
Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Critical Care	Nursing Residency
Emergency Department	Nursing Residency
Medical/Surgical	Nursing Residency
Progressive Care	Nursing Residency
Operating Room	Nursing Residency
Pediatric	Nursing Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support
Billing	- 25% discount on all services for uninsured patients - Financial assistance program for those who qualify - Payment plans available
Emergency Care	- 24/7 emergency care provided regardless of ability to pay - Stabilizing treatment guaranteed before discussing payment
Financial Counseling	- Assistance applying for Medicaid/government programs - Guidance on health insurance options - Help determining eligibility for hospital financial aid
Patient Support	- Discounted/free preventive care services - Referrals to community clinics and resources - Sliding fee scale based on income and family size

Hospital Research Collaborations

Department	Research Partner
Academic Medicine	Rush University
Clinical Research	University of New Mexico
Cardiology	MD Anderson Cancer Center
Medical Education	Burrell College of Osteopathic Medicine
Residency Programs	New Mexico State University

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General Internal Medicine	Group Peer Mentoring (GPM) Program for faculty
Nursing	Nurse Residency program for new graduates
Nursing	Nurse Fellowship program for experienced nurses changing specialties
Nursing	Preceptor-supported clinical orientation for 16-24 weeks
Nursing	Monthly classroom time for evidence-based practice projects
Nursing	Weekly classroom time for professional development
Surgery	ASMBS Surgical Mentorship Program for early and mid-career surgeons
Youth Programs	Internships and mentoring for high school and college students

Presbyterian Rust Medical Center Nearest Places

Hotels

0.8 km

4.3

Hilton Garden Inn Rio Rancho

Free Wi-Fi, Fitness center, Pool

0.9 km

Extended Stay America Suites - Rio Rancho

Kitchenette, Free Wi-Fi, Pet-friendly

1.0 km

3.8

Days Inn by Wyndham Rio Rancho

Free breakfast, Outdoor pool, Free Wi-Fi

1.0 km

3.7

Quality Inn

Free breakfast, Fitness center, Business center

1.1 km

3.6

Howard Johnson by Wyndham Rio Rancho

Free breakfast, Outdoor pool, Free Wi-Fi

1.2 km

3.5

Motel 6 Rio Rancho

Free Wi-Fi, Pet-friendly, 24-hour front desk

Florists and Gift Shops

0.5 km

4.7

Flowers & Things

Local florist, hospital delivery

0 km

4.2

Presbyterian Rust Medical Center Gift Shop

Hospital gift shop, flowers, cards, snacks

0.8 km

4.5

Apple Blossoms West

Florist, hospital delivery

0.9 km

4.8

Signature Sweets & Flowers

Florist, gift shop

1 km

4.6

Peoples Flowers

Florist, hospital delivery

1 km

4.4

Rio Rancho Florist

Local florist, gift shop

Food and Restaurant

0.1 km

4.7

M´tucci´s Moderno Italian

Italian, Modern, Craft Cocktails

0.2 km

4.3

Starbucks

Coffee, Pastries, Light Snacks

0.3 km

3.9

Subway

Sandwiches, Salads, Fast Food

0.5 km

4.5

Dion´s

Pizza, Sandwiches, Salads

0.7 km

4.2

Blake´s Lotaburger

Burgers, New Mexican Fast Food

0.9 km

4.1

Twisters

New Mexican, Burritos, Fast Food

Pharmacies

0.7 km

4.1

Walgreens Pharmacy

24-hour service, Drive-thru

0.8 km

Smith´s Pharmacy

Prescription refills, Immunizations

0.9 km

3.9

CVS Pharmacy

Prescription delivery, MinuteClinic

1.0 km

3.8

Walmart Pharmacy

Low-cost prescriptions, Vision center

1.0 km

3.7

Albertsons Market Pharmacy

Prescription refills, Immunizations

0.1 km

4.2

Presbyterian Rust Medical Center Pharmacy

Inpatient pharmacy, Specialty medications

Taxi and Transportation

0.5 km

4.2

Rio Rancho Cab

Taxi service, Airport transfers

0.7 km

4.5

Enchanted Cab & Services

24/7 taxi service, Airport shuttles

On-demand

4.3

Uber

Ridesharing, UberX, UberXL

0.2 km

3.8

ABQ Ride Route 157

Public bus service

0.9 km

4.7

Dennis´ Uber

Ridesharing, Personal driver service

0.8 km

Rio Rancho Taxi

Taxi service, Medical transport

ATMs and Banks

0 km

PNC Bank ATM

ATM

0 km

Bank of America ATM

ATM

0 km

BMO Harris Bank ATM

ATM

0 km

KeyBank ATM

ATM

0.8 km

Bank of Albuquerque

Full-service banking, ATM

0.9 km

Nusenda Credit Union - Unser Branch

Full-service banking, ATM, coin machine

Parking Lots

0.1 km

Parking 3 - Presbyterian Rust Medical Center

Disability Parking

0.2 km

Presbyterian Rust Medical Center Main Parking

Free parking, 24/7 availability

0.3 km

Physician Office Building Parking

Patient and visitor parking

Shopping Malls

0.2 km

4.2

Unser Plaza

Retail shops, restaurants

0.5 km

The Village at Rio Rancho

Market Street grocery, Furniture Row

0.9 km

4.3

Plaza at Enchanted Hills

Retail stores, restaurants, specialty shops

Stationery and Copying Services

0.8 km

4.5

The UPS Store

Printing, copying, binding, laminating, banners, posters, business cards, flyers

0.9 km

4.7

Rio Rancho Mail Print & Ship

Printing, copying, large format printing, business cards, flyers, posters

1.0 km

4.8

Beyond Mail And Print

Printing, copying, posters, banners, business cards, document services

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, pickup/drop-off services

0.9 km

4.1

Hertz

Various car types, Gold Plus Rewards program

1.0 km

Avis Car Rental

Luxury and economy options, Avis Preferred program

Patient Experiences

✅ Summary of Positive Reviews

Patients have expressed high satisfaction with Presbyterian Rust Medical Center, particularly praising the kindness, professionalism, and empathy of the staff. Dr. Bishop and Dr. Soudager received commendations for their attentiveness and clear communication. Attention to patient treatment quality, personalized care, and a comforting environment were mentioned as standout features, making healthcare experiences as pleasant as possible during challenging times.

❌ Summary of Negative Reviews

Some patients at Presbyterian Rust Medical Center have faced dissatisfaction, particularly noting long wait times and perceived neglect in the ER. Concerns about insufficient communication and staff prioritization raised issues among reviewers. Additionally, criticisms targeted the hospital´s focus on procedural formality over immediate patient care, contributing to a sense of frustration and feeling undervalued during treatment.