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UNM Sandoval Regional Medical Center

3.1 (384)

UNM Sandoval Regional Medical Center, founded in 2012, is a 60-bed acute care facility located in Rio Rancho, New Mexico. The hospital has received recognition for its diabetes care and social responsibility. It offers a range of specialties, including emergency medicine, surgery, cardiology, and Women´s Health services, serving as an important community hospital in the Albuquerque metropolitan area.

NPI Number : 1649556200

3001 Broadmoor Blvd NE, Rio Rancho, NM 87144

(505) 994-7000

hsc.unm.edu

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Departments

General Surgery

Cardiology

Neurosurgery

Pulmonology

Nephrology

Gynecology

Urogynecology

Sleep Clinic

ENT (Ear, Nose, and Throat)

Rheumatology

Outpatient Parenteral Antimicrobial Therapy (OPAT)

Appointment Information

Department	Appointment Options
Family Medicine	- Phone scheduling: (505) 994-7397 - Same-day appointments available - Hours: Monday-Friday 8:00 am - 7:00 pm
Emergency Department	- Open 24/7 - No appointment needed
Physician Clinics	- Phone scheduling: (505) 994-7397 - Hours: Monday-Friday 8:00 am - 5:00 pm
Plastic Surgery	- Phone scheduling: (505) 994-7397 - Website: unmsrmc.org
General	- Centralized check-in system - Appointment reminder calls - Arrive 15 minutes early

Visiting Hours

Department	Visitation Options
General	- Online: myUNM Health Patient Portal - Phone scheduling: 505-994-7397 - Walk-in visits accepted - Same-day visits available
Emergency	- 24/7 emergency care, no appointment needed - 13 acute care rooms
Family Practice	- Phone scheduling: 505-994-7397 - Monday-Friday 8:00 AM - 7:00 PM
Urgent Care	- Walk-in visits accepted - No appointment necessary

Important Doctors

UNM Sandoval Regional Medical Center Information

Management and Leadership Team

Name	Title	Areas of Expertise
Jamie Silva-Steele	President	Hospital Administration, Nursing, Business Management
Pam Demarest	Chief Nursing Officer	Nursing Leadership, Critical Care, Transplant Services
Gurdeep Singh	Chief Diversity and Well-Being Officer	Internal Medicine, Diversity & Inclusion, Employee Wellness
Correen Bales	Chief Human Resource Officer	Human Resources Management, Organizational Development
Laura L. Burton	Associate Director, Business Operations & Facilities	Business Operations, Facility Management
Laura Obregon	Operations Manager, Facilities	Facility Operations, Maintenance Management
Nicole Baca-Montaño	Unit Administrator I	Administrative Management, Departmental Operations

Average Salary

Department	Service	Average Cost
Cardiology	Basic consultation	$250 - $400
Cardiology	Echocardiogram	$1,500 - $2,500
Cardiology	Angioplasty	$28,000 - $40,000
Oncology	Initial consultation	$300 - $500
Oncology	Chemotherapy session	$5,000 - $10,000
Oncology	Radiation therapy	$8,000 - $12,000 per course
Neurology	Basic consultation	$200 - $400
Neurology	MRI brain scan	$1,000 - $3,000
Neurology	EEG	$200 - $700
Orthopedics	Initial consultation	$200 - $400
Orthopedics	Knee replacement	$30,000 - $50,000
Orthopedics	Arthroscopy	$5,000 - $10,000
Outpatient	Physical Therapy session	$100 - $300
Outpatient	X-ray	$100 - $500
Outpatient	Blood tests	$100 - $1,000

Support Programs for Patients

Program/Service	Description
SRMC Care	Financial assistance for Sandoval County residents meeting income guidelines
UNM Care	Financial assistance for Bernalillo County residents meeting income guidelines
Out of County Care	Financial assistance for non-Bernalillo/Sandoval County NM residents
Self-Pay Discount	45% discount on hospital and physician charges for NM residents
Payment Plans	Affordable payment plans for out-of-pocket expenses
Palliative Care	Symptom management and quality of life support for serious illnesses
Comprehensive Community Support Services	Recovery-based support for mental health and substance use issues
Peer Support Programs	Peer-to-peer counseling for substance use disorders
Telehealth Services	Remote care options for rural/underserved communities

Payment Plans

Payment Plan Option	Details
In-house Payment Plans	- Available for all patients - No interest charged - Up to 24 months to pay - $50/month minimum payment - Can be set up before procedure
Financial Assistance Programs	- UNM Care program for Bernalillo/Sandoval County residents - Out of County Care program - Sliding fee schedule based on income - May cover up to 100% of costs
Upfront Discounts	- 45% discount for New Mexico residents paying upfront - Excludes certain prepaid services
Flexible Terms	- Payment due date can be set between 1st-28th of month - Additional payments allowed anytime - Early payoff with no penalty

Accepted Insurance Companies

Aetna

Amerigroup

Blue Cross Blue Shield

Cigna

Healthsmart

Humana

Medicaid

Medicare

Molina Healthcare

Multiplan

Three Rivers Provider Network

United Healthcare

Cost Consulting

Department	Service
Financial Assistance Office	Appointments available to discuss financial assistance options
Financial Services	Assistance applying for Medicaid and other government programs
Financial Services	Guidance on treatment costs before starting care
Financial Services	Help setting up payment plans
Patient Financial Services	Information on charity care programs
Patient Financial Services	Screening for financial assistance eligibility

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Accessible parking spaces - Wheelchair ramps - Automatic doors - Elevators - Accessible restrooms
Assistive Devices	- Wheelchairs - Walkers - Canes - Hospital beds with adjustable heights
Communication Aids	- Sign language interpreters - Video remote interpreting services - TTY/TDD devices - Large print materials - Braille materials
Priority Services	- Priority check-in and triage - Assistance with paperwork - Extended appointment times if needed
Staff Training	- Disability awareness training - Communication skills for patients with disabilities - Proper use of assistive devices

Digital Health Services

Department	Digital Health Services
Cardiology	- ACCESS telemedicine consultations - Remote cardiac monitoring - Virtual follow-up appointments
Emergency Medicine	- 24/7 virtual emergency consultations - Tele-stroke assessments
General Medicine	- MyUNMHealth patient portal - Virtual Primary Care visits - Remote prescription management
Neurology	- ACCESS telemedicine consultations - Remote neurological assessments - Virtual follow-up appointments
Psychiatry	- Telepsychiatry appointments - Virtual therapy sessions - Online mental health resources
Radiology	- Remote image viewing and consultation - Virtual radiology results review
Surgery	- Virtual pre-operative consultations - Remote post-operative follow-ups

Collaborations / Educational Programs

Department	Program
Internal Medicine	Residency rotations
Emergency Medicine	4th year medical student elective rotations
Family Medicine	Clinical rotations
Pathology	Laboratory rotations
Radiology	Imaging rotations
Geriatrics	Senior care rotations
Anesthesiology	Perioperative rotations
Neurology	Neuroscience rotations

Collaborative Research Projects

Department	Research Project	Impact
Alzheimer´s Research	New Alzheimer´s research center	Advancing understanding of Alzheimer´s disease
Cardiology	Cardiovascular and Metabolic Disease Program	Enhancing collaborative research on heart disease
Clinical Trials	Over 300 active clinical trials	Testing new treatments across multiple specialties
Environmental Health	Navajo Birth Cohort Study	Assessing impact of uranium mining on health
Oncology	Advanced radiation treatment research	Developing precise tumor targeting techniques
Pain Management	Comprehensive pain care clinic	Improving chronic pain and addiction treatment
Pediatrics	Multiple pediatric clinical trials	Advancing treatments for children´s health issues
Substance Use	Peer-to-peer substance use counseling study	Developing rural addiction support programs

Professional Development Programs

Department	Affiliations	Professional Development Programs
Administration	American Hospital Association	Leadership Development Program
Cardiology	American College of Cardiology	Cardiovascular Summit
Emergency Medicine	American College of Emergency Physicians	Emergency Medicine Basic Research Skills Course
Internal Medicine	American College of Physicians	Internal Medicine Meeting
Neurology	American Academy of Neurology	Neurology Update Course
Obstetrics And Gynecology	American College of Obstetricians and Gynecologists	Annual Clinical and Scientific Meeting
Radiology	Radiological Society of North America	RSNA Annual Meeting
Surgery	American College of Surgeons	Clinical Congress

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Cardiac Catheterization Lab Accreditation	American College of Cardiology
Critical Care	Level 3 Trauma Center	American College of Surgeons
Emergency Medicine	Emergency Medicine Residency Program	ACGME
General Surgery	General Surgery Residency Program	ACGME
Internal Medicine	Internal Medicine Residency Program	ACGME
Orthopaedics	Orthopaedic Surgery Residency Program	ACGME
Palliative Care	Hospice and Palliative Medicine Fellowship	ACGME

Internship and Observation Programs

Department	Opportunity
Emergency Medicine	Clinical observation
Integrative Medicine	Observational internship for licensed massage therapists
Integrative Medicine	Observational internship for doctors of oriental medicine
Nursing	Nurse extern program
Nursing	Nurse intern program
Nursing	Nurse residency program
Psychology	Clinical child psychology predoctoral internship
Radiology	Clinical observation
Surgery	Clinical observation

Hospital Academic Awards and Achievements

Department	Award
Clinical Care	High performing in colon cancer surgery, heart attack, heart failure, leukemia/lymphoma/myeloma, stroke
Diabetes Care	High performing hospital
Emergency Department	Level-III Trauma Center
Hospital-wide	Best Regional Hospital for Equitable Access
Hospital-wide	Top 3 Most Beautiful Hospital in U.S.
Hospital-wide	Top 5 in U.S. for social responsibility
Hospital-wide	Honor Roll status for "A" grades in social responsibility, health equity, value of care, patient outcomes
Nursing	DAISY Award for Extraordinary Nurses
Quality Control	HealthInsight Quality Award

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Obstetrics & Gynecology	Residency
Orthopaedic Surgery	Residency
Pediatrics	Residency
Psychiatry	Residency
Radiology	Residency
Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Cardiology	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Gastroenterology	Fellowship
General Surgery	Residency
Internal Medicine	Residency
Obstetrics & Gynecology	Residency
Ophthalmology	Residency
Pediatrics	Residency
Psychiatry	Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support
Billing	- Discounted services for uninsured patients - Financial assistance programs - Payment plans
Emergency	- Emergency care provided regardless of ability to pay (EMTALA) - Reduced fees for emergency services
Financial Services	- Assistance applying for Medicaid/government programs - Charity care program (UNM Care) - Sliding fee scale based on income - SRMC Care financial assistance program
Insurance	- Guidance on New Mexico Health Insurance Exchange options - Help enrolling in NM Medical Insurance Pool
Social Services	- Connection to community resources - Referrals to low-cost clinics

Hospital Research Collaborations

Department	Research Partners
Clinical & Translational Science Center	NIH CTSA Consortium, CORES Research Collaborative
Cardiology	UNM School of Medicine, VA Health Care System
Emergency Medicine	UNM School of Medicine
Family & Community Medicine	UNM Health Sciences Center
Internal Medicine	UNM School of Medicine, VA Medical Center
Orthopedics & Rehabilitation	UNM Health Sciences Center
Pediatrics	UNM Health Sciences Center
Research	Mountain West Research Consortium, UNM Office of Research

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General	Structured mentorship program for new hires and recent graduates
Internal Medicine	Residency Advising Mentorship Program
Nursing	New Nurse Mentorship Program
Nursing	Alumni Mentor Program for early-career nurses
Ophthalmology	Mentoring program for junior faculty
Pharmacy	Clinical Pharmacy residency mentorship program

UNM Sandoval Regional Medical Center Nearest Places

Hotels

0.8 km

4.1

Extended Stay America Suites - Albuquerque - Rio Rancho

Free WiFi, Kitchen, Pet-friendly

0.9 km

4.3

Hilton Garden Inn Albuquerque North/Rio Rancho

Free WiFi, Pool, Restaurant

0.7 km

3.8

Days Inn by Wyndham Rio Rancho

Free breakfast, Pool, Pet-friendly

0.8 km

3.7

Quality Inn

Free breakfast, Free WiFi, Fitness center

1.0 km

Extended Stay America Suites - Albuquerque - Rio Rancho Blvd

Free WiFi, Kitchen, Pet-friendly

1.0 km

4.2

Stagecoach Stop RV Resort

RV park, WiFi, Laundry facilities

Florists and Gift Shops

0.5 km

4.7

Flowers & Things

Local florist, Same-day delivery, Custom arrangements

0.1 km

4.2

UNM Sandoval Regional Medical Center Gift Shop

Hospital gift shop, Flowers, Cards, Snacks

0.8 km

4.5

Perceptions

Gift shop, Home decor, Jewelry

0.9 km

4.8

Believers Christian Gifts

Christian gift shop, Books, Jewelry

1.0 km

4.3

Bluesky EZ Deals

Gift shop, Variety store

1.0 km

4.6

Apple Blossoms West

Florist, Gift baskets, Same-day delivery

Food and Restaurant

0.3 km

4.7

M´tucci´s Moderno Italian Restaurant

Italian, Pizza, Pasta

0.5 km

4.4

Turtle Mountain Brewing Company

Brewery, American, Pizza

0.6 km

4.5

Namaste Restaurant

Indian, Nepalese, Vegetarian

0.7 km

4.4

Dion´s Pizza

Pizza, Sandwiches, Salads

0.8 km

4.1

Twisters

Fast Food, Burritos, American

0.9 km

Subway

Sandwiches, Fast Food, Salads

Pharmacies

0.5 km

4.1

Walgreens

Drive-thru, 24/7 pharmacy, photo services

0.7 km

3.9

CVS Pharmacy

Drive-thru, MinuteClinic, photo services

0.8 km

Smith´s Pharmacy

Grocery store pharmacy, immunizations

0.9 km

3.8

Walmart Pharmacy

Low-cost prescriptions, immunizations

0.1 km

4.2

UNM Sandoval Regional Medical Center Pharmacy

Hospital pharmacy, specialized medications

1.0 km

3.7

Albertsons Pharmacy

Grocery store pharmacy, immunizations

Taxi and Transportation

0.5 km

4.7

Enchanted Cab & Services

24/7 taxi service, airport transfers, medical transportation

0.7 km

4.2

Rio Rancho Cab

Local taxi service, airport shuttles

0.8 km

4.5

Four Winds Transportation Services

Medical transportation, wheelchair accessible vehicles

0.9 km

4.8

Dennis´ Uber

Rideshare service, local transportation

1.0 km

4.1

Albuquerque Cab Company

Taxi service, airport transfers

1.0 km

3.9

Yellow Cab

Taxi service, 24/7 availability

ATMs and Banks

0.0 km

CU ANYTIME ATM

24/7 ATM

0.0 km

ATM

24/7 ATM

0.9 km

4.5

Nusenda Credit Union - Enchanted Hills Branch

Full-service branch, ATM, Coin machine, Night depository

0.9 km

US Bank ATM

24/7 ATM

1.0 km

4.2

WaFd Bank Rio Rancho

Full-service branch, Drive-through ATM, Safe deposit boxes

1.0 km

3.8

Bank of Albuquerque

Full-service branch, ATM

Parking Lots

0 km

4.2

UNM Sandoval Regional Medical Center Parking

Free parking, Handicap accessible

0.1 km

West Parking - UNM Sandoval Regional Medical Center

Free parking, Close to main entrance

0.2 km

3.8

VIP Parking - UNM Sandoval Regional Medical Center

Reserved parking for VIP suite holders

Shopping Malls

0.5 km

4.3

Rio Rancho Town Center

Walmart Supercenter, Ross Dress for Less, PetSmart

0.8 km

4.2

Enchanted Hills Plaza

Target, HomeGoods, TJ Maxx

0.9 km

4.1

Paseo Crossing Shopping Center

Albertsons, Walgreens, Starbucks

Stationery and Copying Services

0.9 km

4.8

Rio Rancho Mail Print & Ship

Printing, copying, shipping, mailbox rental, notary services

0.7 km

4.7

Beyond Mail And Print

Printing, copying, shipping, mailbox rental, digital fingerprinting

0.8 km

4.9

Digital cr8 Print & Copy Studio

Printing, graphic design, banners, signage

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, pickup/drop-off service

0.9 km

4.1

Hertz

Various car classes, Gold Plus Rewards program

1.0 km

Avis

Luxury and economy options, Avis Preferred program

Patient Experiences

✅ Summary of Positive Reviews

UNM Sandoval Regional Medical Center received commendations for its attentive and compassionate staff, particularly the nurses, who were described as great and caring. Two patients shared positive experiences, highlighting prompt and life-saving care in emergency situations. One patient appreciated the quick response during a critical situation involving an infection, while another noted the compassionate care their husband received during a hospital stay, despite their discomfort with the bed.

❌ Summary of Negative Reviews

Several reviews highlighted negative experiences at UNM Sandoval Regional Medical Center, particularly concerning the ER department. Complaints focused on long wait times, inadequate communication among staff, and perceptions of neglect or insensitivity. Frustrations were expressed regarding repeated visits without resolution of issues and perceived lack of empathy, especially in sensitive cases involving children. Concerns about organization and prioritization in the ER were also noted by multiple reviewers.