✅ Summary of Positive Reviews
Positive reviews highlight exceptional staff who went above and beyond in patient care. Reviewers praised specific team members for their professionalism, empathy, and dedication. Patients appreciated the staff´s commitment to making them comfortable and addressing their needs, such as washing hair for those with mobility issues and ensuring timely treatment. The overall sentiment expressed gratitude for the friendly, supportive environment, making the experience more positive despite initial apprehensions about the hospital itself.
❌ Summary of Negative Reviews
Negative reviews strongly criticize the hospital´s emergency room for delays, poor communication, and lack of urgency, leading to distressing experiences for patients and their families. Common complaints include long waiting times for serious conditions, unprofessional and rude staff, and logistical issues in handling patient admissions and discharges, particularly highlighting incidents where patients felt neglected during emergencies. Reviewers express deep concern over the efficiency and responsiveness of the ER, suggesting serious reforms are needed.