✅ Summary of Positive Reviews
Positive reviews for Novant Health Rock Hill highlight the exceptional experience patients have had with Dr. Erika Allison and the team. Reviewers appreciated the kind and courteous approach, listening to all medical concerns, and the attentive, respectful, and unhurried service. The staff at the facility were also commended for being cheerful and helpful, contributing to a refreshing and pleasant experience overall.
❌ Summary of Negative Reviews
Negative reviews point out issues with appointment scheduling and a lack of professionalism. Patients expressed frustration with miscommunications about appointment purposes, leading to wasted time and feelings of neglect. Concerns were also raised about professionalism during interactions with medical staff, including inappropriate questioning and privacy concerns. These experiences resulted in dissatisfaction and a lack of trust in the practice.