✅ Summary of Positive Reviews
Patients praised the exceptional care at Overlake Medical Center during delivery, highlighting dedicated staff such as Trish Fleming, Maddie, and Brittany. The team was noted for their unwavering support, expertise, and personalized attention, which transformed a challenging experience into one of strength and support. This compassionate and skilled care left a lasting positive impression on patients.
❌ Summary of Negative Reviews
Some patients reported negative experiences at Overlake Medical Center, citing staff negligence, lack of professionalism, and inadequate patient care. Concerns included issues like unresponsive staff, delayed treatments, painful procedures, and poor communication. Inadequate facilities and a lack of privacy in healthcare settings further contributed to their dissatisfaction, leading to a loss of trust in the service provided by the hospital.