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Novant Health Forsyth Medical Center

3.1 (980)

Novant Health Forsyth Medical Center, founded in 1964, is a 921-bed acute care facility in Winston-Salem, North Carolina. The hospital has received awards for patient safety and excellence in joint replacement, pulmonary care, and vascular surgery. It is known for its comprehensive services in cardiology, neurology, oncology, women´s health, and emergency medicine.

NPI Number : 1447200233

3333 Silas Creek Pkwy, Winston-Salem, NC 27103

(336) 718-5000

www.novanthealth.org

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Departments

Cardiology

Neurology

Internal Medicine

Family Medicine

Pediatrics

Obstetrics and Gynecology

Orthopedics

Pulmonology

Nephrology

Oncology

Ophthalmology

Otolaryngology

Dermatology

Dental

Psychiatry

Physical Therapy

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Adult Primary Care	MyChart	(844) 266-8268	No	Yes
Cancer Institute	No	Referral Required	No	No
Family Medicine	MyChart	(844) 266-8268	No	Yes
Internal Medicine	MyChart	(844) 266-8268	No	Yes
Pediatrics	MyChart	(844) 266-8268	No	Yes
Urgent Care	Online Check-In	No	Yes	Yes

Visiting Hours

Department	Online Scheduling	Phone Scheduling	Walk-In Visits	Same-Day Visits
Cardiology
Emergency
Maternity
Neurology
Primary Care
Radiation Oncology

Important Doctors

Novant Health Forsyth Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Alisha Hutchens	President	Executive Leadership	Hospital Operations, Strategic Planning
Chan Badger, MD	Senior Vice President	Primary Care	Primary Care Services, Clinical Operations
Jaleema Speaks, MD	Board Member	Clinical Leadership	Women´s Health, Clinical Governance
John Card, MD	Board Member	Clinical Leadership	Clinical Quality, Patient Safety
Pam Oliver, MD	Executive Vice President, Chief Medical Officer	Executive Leadership	Clinical Strategy, Health Equity
Rollie Barrett, MD	Board Member	Clinical Leadership	Clinical Operations, Quality Improvement

Average Salary

Department	Common Procedure/Service	Average Cost	Notes
Cardiology	Angioplasty	$28,000 - $35,000	Costs may increase with stent placement
Cardiology	Echocardiogram	$1,500 - $2,500	Lower cost for outpatient procedure
Oncology	Chemotherapy (per session)	$5,000 - $10,000	Varies based on drugs used
Oncology	Radiation therapy (per session)	$2,000 - $3,500	Total cost depends on number of sessions
Neurology	MRI brain scan	$2,000 - $3,000	With and without contrast
Neurology	EEG	$800 - $1,500	Routine outpatient procedure
Orthopedics	Total knee replacement	$35,000 - $50,000	Includes surgery and hospital stay
Orthopedics	Physical Therapy session	$100 - $250	Per session cost
Outpatient	Primary care visit	$150 - $300	New patient visits may cost more
Outpatient	Specialist consultation	$250 - $500	Varies by specialty

Support Programs for Patients

Program	Description
Financial Assistance	100% discount for uninsured patients with income up to 300% of Federal Poverty Level
Hospital at Home	Hospital-level care delivered in patient´s home for eligible conditions
Home Care Services	Skilled nursing, therapy, Wound Care, and medical social work provided at home
Community Care Cruiser	Mobile health unit providing screenings, physicals, and vaccinations in the community
Behavioral Health Services	Inpatient psychiatric care and substance abuse treatment
Palliative Care	Specialized medical care focused on providing relief from symptoms and stress of serious illness

Payment Plans

Payment Option	Details
Interest-Free Payment Plans	Spread costs over time with no added interest
Flexible Payment Structures	Customized plans based on patient´s financial situation
Online Bill Pay	Pay bills easily through phone, computer or tablet
Financial Assistance	100% discount for eligible patients meeting criteria
Installment Options	Break large balances into manageable monthly payments
Discounts	Potential discounts for paying full balance within set timeframe

Accepted Insurance Companies

Aetna

Blue Cross Blue Shield

Cigna

Humana

Medicaid

Medicare

Tricare

United Healthcare

Cost Consulting

Department	Financial Counseling Services
Financial Counseling	- Assistance completing financial assistance applications - Guidance on treatment costs - Information on available financial support options - Help understanding insurance coverage and benefits - Explanation of hospital bills and charges - Payment plan options - Referrals to government assistance programs
Patient Access	- Price estimates for procedures and services - Insurance verification - Information on charity care policy
Customer Service	- Billing questions and concerns - Payment arrangements - Financial assistance information

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	Wheelchair ramps, elevators, automatic doors
Assistive Devices	Wheelchairs, walkers, canes available
Communication Aids	Interpreter services, TTY/TDD devices, Braille materials
Priority Services	Expedited check-in and triage for patients with disabilities
Staff Training	Disability awareness and inclusive care training for all staff
Specialized Equipment	Adjustable beds, patient lifts, accessible medical equipment
Service Animals	Service animals allowed to accompany patients
Accessible Rooms	Rooms with roll-in showers, grab bars, lowered counters

Digital Health Services

Department	Digital Health Services
Cardiology	• CardioMEMS remote heart monitoring • Remote patient monitoring for heart failure • Virtual visits with cardiologists
Emergency	• Tele-stroke consultations • Virtual triage
General	• E-visits (online questionnaires) • MyChart patient portal • On-demand video visits 24/7 • Remote patient monitoring • Scheduled video visits with providers
Intensive Care	• Tele-ICU capabilities in patient rooms
Pediatrics	• School-based telehealth with TytoClinic devices • Virtual pediatric visits
Surgery	• Remote monitoring for bariatric surgery patients • Virtual pre-op and post-op consultations

Collaborations / Educational Programs

Department	Program
Internal Medicine	8-week rotations for 3rd year students, 4-week rotations for 4th year students
General Surgery	4th year Acting Internship
Pharmacy	Paid longitudinal internship program for PY1 and PY2 students
Undergraduate	Experience Novant Health internship program
Information Technology	Year-round part-time paid and unpaid internship program
Stroke	Stroke Symposium with CME credits
Nursing	UNC Chapel Hill RN Refresher Program clinical rotations

Collaborative Research Projects

Department	Research Projects
Behavioral Health	LivingStories program for patient anxiety reduction and coping skills
Cancer	CAR-T cell therapy trials for lymphoma, leukemia and multiple myeloma
Cardiology	Tricuspid valve repair device clinical trial
Clinical Research	Over 300 active clinical trials across multiple specialties
Developmental Therapeutics	Early-phase trials for novel chemotherapies and immunotherapies
Imaging	Studies on new imaging technologies for cancer and other conditions
Medical Oncology	Trials for acute myeloid leukemia and myelodysplastic syndromes
Neurosciences	Stroke clinical trials
Pediatrics	Studies on cancer, sickle cell disease, and blood disorders in children
Surgery	Research on minimally invasive surgical procedures

Professional Development Programs

Department	Affiliations & Professional Development
Continuing Medical Education	- Accredited by National Committee for Quality Assurance (NCQA) - Offers CME credits for physicians and nurses - Hosts educational activities to improve competence and patient outcomes
Medical Education	- Affiliated with UNC School of Medicine - Affiliated with Campbell University School of Osteopathic Medicine - Offers medical student rotations
Pharmacy	- ASHP-accredited pharmacy residency programs - PGY1 and PGY2 residencies available - Rotations in acute care, ambulatory care, specialty areas
Nursing	- Magnet Recognition from American Nurses Credentialing Center - Nurse residency program - Continuing education opportunities

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center Accreditation	American College of Cardiology
Neurology	Advanced Comprehensive Stroke Center	The Joint Commission
Obstetrics	Magnet Recognition	American Nurses Credentialing Center
Overall Hospital	5-star rating	Centers for Medicare & Medicaid Services
Surgery	Metabolic and Bariatric Surgery Accreditation	American College of Surgeons
Women´s Health	Accredited Breast Center	National Accreditation Program for Breast Centers

Internship and Observation Programs

Department	Opportunity
Family Medicine	Acting Internship
Multiple Departments	Bridges to Healthcare High School Internship
Multiple Departments	Clinical Rotations/Placements
Nursing	Student Nurse Apprenticeship Program (SNAP)
Pharmacy	Pharmacy Student Internship
Various	Shadowing/Observation

Hospital Academic Awards and Achievements

Department/Award	Details
Overall Hospital Quality	5-star rating from Centers for Medicare & Medicaid Services
Bariatric Surgery	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) accreditation
Cardiology	Gold Performance Achievement Award - Chest Pain Chest Pain Center Accreditation CathPCI Registry STS/ACC TVT Registry Left Atrial Appendage Occlusion (LAAO) Registry
Emergency Department	Level 3 Geriatric Emergency Department Accreditation
Food Insecurity Campaign	The Cigna Group´s Health Equity Action Gold Award
Heart Failure	Gold Plus Award from Get with the Guidelines
Maternity Care	High-Performing Maternity Care Hospital for Black maternal health by U.S. News & World Report
Stroke Care	Advanced Comprehensive Stroke Center certification Gold Plus Award from Get with the Guidelines
Teaching Hospital	Top Teaching Hospital by The Leapfrog Group
Women´s Choice	Awards in Obstetrics, Heart Care, Cancer Care, Bariatrics, Patient Safety, Stroke Care, Mammogram Imaging Center

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship Program
Family Medicine	Family Medicine Residency
Pharmacy	PGY1 Pharmacy Residency
Pharmacy	PGY1 Ambulatory Care Pharmacy Residency
Nursing	Nurse Residency Program
Medical Physics	Physics Residency

Hospital Residency and Assistantship Programs

Department	Program
Family Medicine	Residency
Pharmacy	PGY1 Residency
Pharmacy	PGY1 Ambulatory Care Residency
Nursing	Nurse Residency

What are the activities of the hospital for patients without insurance?

Service/Support	Description
Financial Assistance Program	100% discount for eligible uninsured patients with income up to 300% of Federal Poverty Level
Emergency Care	Provided regardless of ability to pay
Discounted Services	Uninsured patients receive discounted rates compared to insured rates
Payment Plans	Available for patients unable to pay full amount
Financial Counseling	Assistance applying for Medicaid and other government programs
Eligibility Screening	For financial assistance and government programs
Application Assistance	Help completing financial assistance applications
Sliding Fee Scale	Discounts based on income and family size
Charity Care	Free care for those unable to pay
Price Estimates	Provided upon request for procedures and services

Hospital Research Collaborations

Department	Research Partner
Academic Medicine	UNC School of Medicine
Cardiology	Wake Forest University
Clinical Research	Campbell University School of Osteopathic Medicine
Medical Education	Forsyth Technical Community College
Oncology	Wake Forest Baptist Comprehensive Cancer Center

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Nursing	Nurse Residency Program for new graduate RNs
Radiology	Structured mentorship for Radiology students during clinical rotations
Pharmacy	PGY1 and PGY2 pharmacy residency programs with mentoring
Medical Education	Bridges to Healthcare program for high school students
Human Resources	Upward Mobility RN Educational Assistance Fund
All Departments	Student educational rotations and placements

Novant Health Forsyth Medical Center Nearest Places

Hotels

0.2 km

4.3

Hampton Inn Winston-Salem Hanes Mall

Free breakfast, Free WiFi, Outdoor pool

0.2 km

Quality Inn & Suites Hanes Mall

Free breakfast, Free WiFi, Fitness center

0.3 km

4.1

Best Western Plus Hanes Mall Hotel

Free breakfast, Free WiFi, Fitness center

0.4 km

4.3

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Free breakfast, Free WiFi, Indoor pool

0.5 km

4.4

Home2 Suites by Hilton Winston-Salem Hanes Mall

Free breakfast, Free WiFi, Indoor pool

0.6 km

4.2

SpringHill Suites by Marriott Winston-Salem Hanes Mall

Free breakfast, Free WiFi, Indoor pool

Florists and Gift Shops

0.8 km

4.5

A Daisy A Day

Local florist, Same-day delivery, Wedding flowers, Sympathy arrangements

0.9 km

4.7

Sherwood Flower Shop

Fresh flowers, Custom arrangements, Gift baskets

0.3 km

4.3

Edible Arrangements

Fruit arrangements, Chocolate-dipped fruits, Gift baskets

0.7 km

4.6

Willow Creek & Co.

Gifts, Home decor, Personalized items, Seasonal decorations

0.1 km

4.2

Forsyth Medical Center Gift Shop

Hospital gift shop, Flowers, Balloons, Snacks, Magazines

0.9 km

4.8

Salem Creek

Gifts, Home decor, Seasonal items, Jewelry, Clothing

Food and Restaurant

0.3 km

3.8

IHOP

American, Breakfast, Pancakes

0.5 km

3.9

Arby´s

Fast Food, Sandwiches

0.6 km

4.1

Panera Bread

Bakery, Cafe, Sandwiches

0.7 km

4.4

Chick-fil-A

Fast Food, Chicken

0.8 km

4.2

Starbucks

Coffee, Cafe

0.9 km

3.7

Subway

Sandwiches, Fast Food

Pharmacies

0 km

4.1

Novant Health Pharmacy

Hospital pharmacy, Prescription refills, Specialty medications

0 km

3.9

Walgreens Pharmacy at Novant Health Forsyth

Prescription refills, Over-the-counter medications, Immunizations

0 km

Forsyth Medical Center Inpatient Pharmacy

Inpatient pharmacy services, Medication management

0.2 km

4.2

Novant Health Outpatient Pharmacy

Outpatient prescriptions, Medication counseling, Delivery services

0.2 km

4.3

Novant Health Pharmacy Oncology Specialists

Specialized oncology medications, Patient education, Financial assistance

0.9 km

4.5

Hawthorne Pharmacy

Prescription refills, Compounding, Durable medical equipment

Taxi and Transportation

0.8 km

4.2

Willard´s Cab Company

Taxi service, Airport transfers

0.9 km

Classic Cab

Taxi service, 24/7 availability

0.7 km

4.8

AIM Luxury Transportation

Luxury car service, Airport transfers

0.6 km

4.5

Airport Connection Express

Airport shuttle, Taxi service

On-demand

4.3

Uber

Ridesharing, Multiple vehicle options

On-demand

4.2

Lyft

Ridesharing, Multiple vehicle options

ATMs and Banks

0.1 km

3.5

Wells Fargo ATM

ATM services

0.1 km

American Express ATM

ATM services

0.8 km

4.2

State Employees´ Credit Union

Full-service banking, ATM

0.9 km

3.8

Bank of America ATM

ATM services

1.0 km

3.7

Wells Fargo Bank

Full-service banking, ATM

1.0 km

4.1

Allegacy Federal Credit Union

Full-service banking, ATM

Parking Lots

0 km

Parking - Novant Health Forsyth Medical Center

Valet service, Parking for customers, Wheelchair accessible, WiFi, Restrooms, Air conditioning, Accepts credit cards

0.2 km

Forsyth Medical Parking Deck

630-space parking structure, Enhanced lighting, Surveillance cameras, Emergency phones

0.5 km

Student Parking Lot

Student parking

Shopping Malls

0.8 km

4.2

Hanes Mall

Over 200 stores including Belk, Dillard´s, JCPenney, Macy´s, Dick´s Sporting Goods

0.9 km

4.4

Thruway Center

Over 45 shops including Trader Joe´s, Stein Mart, Ann Taylor Loft, White House Black Market, Talbots

0.7 km

4.3

Stratford Village Shopping Center

Includes Publix Super Market, CVS Pharmacy, and various restaurants

Stationery and Copying Services

0.8 km

4.8

Allegra Marketing Print Mail

Digital printing, graphic design, direct mail marketing, promotional products

0.9 km

4.5

The UPS Store

Printing, copying, binding, laminating, custom calendars, business cards

1.0 km

4.9

Sir Speedy Printing

Digital printing, offset printing, large format printing, graphic design

Car Rental

0.7 km

4.3

Enterprise Rent-A-Car

Cars, SUVs, trucks, vans

0.8 km

3.9

Budget Car Rental

Economy cars, luxury vehicles, SUVs

0.8 km

3.8

Avis Car Rental

Compact to full-size cars, SUVs, vans

Patient Experiences

✅ Summary of Positive Reviews

Patients have praised Novant Health Forsyth Medical Center for its well-coordinated and professional surgical procedures. Dr. Alexander Powers is specifically highlighted for his exceptional bedside manner and expertise, which put patients at ease during their surgeries and significantly improved their quality of life. Overall, the positive reviews reflect satisfaction with the care and support provided by medical professionals at the center.

❌ Summary of Negative Reviews

Negative reviews highlight significant issues with communication, wait times, and billing practices at Novant Health Forsyth Medical Center. Patients report long waiting periods in the emergency room without proper pain management, inadequate communication between staff members, and unexpected charges for services not clearly explained or rendered. These experiences lead to frustrations and perceived inconsistencies in the quality of care. Additionally, some reviews point out staff behavior and facility hygiene as areas needing improvement.

Working Hours

Emergency Department

Open 24 hours a day, 7 days a week

Outpatient Services

Monday to Friday, 8:00 AM to 5:00 PM

Diagnostic Imaging

Monday to Friday, 7:00 AM to 7:00 PM; Saturday, 8:00 AM to 4:00 PM

Laboratory Services

Monday to Friday, 6:00 AM to 6:00 PM; Saturday, 7:00 AM to 3:00 PM

Department Phones

Department	Phone
Main Hospital	336-718-5000
Medical Records	1-844-763-9163
Scheduling	888-976-4982

Language and Translation Services

English
Spanish
Mandarin
Vietnamese
Korean
French
Arabic
Hmong
Russian
Tagalog
Khmer
German
Hindi
Laotian
Japanese

Novant Health Forsyth Medical Center

NPI Number : 1447200233

3333 Silas Creek Pkwy, Winston-Salem, NC 27103

(336) 718-5000

www.novanthealth.org

Departments

Cardiology

Neurology

Internal Medicine

Family Medicine

Pediatrics

Obstetrics and Gynecology

Orthopedics

Pulmonology

Nephrology

Oncology

Ophthalmology

Otolaryngology

Dermatology

Dental

Psychiatry

Physical Therapy

Appointment Information

Visiting Hours

Important Doctors

Gina Allen

Jennifer Anderson

James A Beach

Chin Chen

Thomas D. Abbott

Kamal S. Ajam

Lynn B. Anderson

Heather Shearer

Novant Health Forsyth Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Novant Health Forsyth Medical Center Nearest Places

Hotels

Hampton Inn Winston-Salem Hanes Mall

Quality Inn & Suites Hanes Mall

Best Western Plus Hanes Mall Hotel

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Home2 Suites by Hilton Winston-Salem Hanes Mall

SpringHill Suites by Marriott Winston-Salem Hanes Mall

Florists and Gift Shops

A Daisy A Day

Sherwood Flower Shop

Edible Arrangements

Willow Creek & Co.

Forsyth Medical Center Gift Shop

Salem Creek

Food and Restaurant

IHOP

Arby´s

Panera Bread

Chick-fil-A

Starbucks

Subway

Pharmacies

Novant Health Pharmacy

Walgreens Pharmacy at Novant Health Forsyth

Forsyth Medical Center Inpatient Pharmacy

Novant Health Outpatient Pharmacy