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Novant Health Medical Park Hospital

4.8 (339)

Novant Health Medical Park Hospital, founded in 1971 in Winston-Salem, NC, is a 22-bed facility specializing in elective outpatient and inpatient surgeries. The hospital performs over 10,000 surgical procedures annually and is known for its expertise in minimally invasive and robotic surgeries. It has received recognition for patient safety excellence and outstanding patient experience from Healthgrades.

NPI Number : 1538111828

1950 S Hawthorne Rd, Winston-Salem, NC 27103

(336) 718-0600

www.novanthealth.org

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Departments

Anesthesia

Clinical Laboratory

Diagnostic Radiology

Dietary Care

Inpatient Surgical

Operating Room

Outpatient

Outpatient Surgery

Pharmacy

Postoperative Recovery Room

Physical Therapy

Respiratory Care

Appointment Information

Department	Online	Phone	Walk-in	Same-day
General
Surgery
Imaging
Specialty

Visiting Hours

Visitation Option	Details
Online Scheduling	Available through MyChart patient portal
Phone Scheduling	Call 336-718-0785 to schedule a visit
Walk-In Visits	Permitted during regular visiting hours
Same-Day Visits	Allowed based on patient condition and unit policy
Visiting Hours	End at 10 PM in most units unless staying overnight
Virtual Visits	Available for some patients through video calls

Important Doctors

Novant Health Medical Park Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Alisha Hutchens	President	Administration	Hospital Operations, Strategic Leadership
Becky Bean	Senior Vice President	Integrated Care Solutions	Pharmacy, Home Health
Carl S. Armato	President and CEO	Executive Leadership	System-wide Strategy, Organizational Growth
John Gizdic	Executive Vice President and COO	Operations	Acute Care, Clinical Services
Michael Vaccaro	Senior Vice President	Nursing and Clinical Services	Nursing Leadership, Clinical Operations
Pam Oliver	Executive Vice President and Chief Medical Officer	Medical Affairs	Clinical Quality, Physician Leadership
Saad Ehtisham	Senior Vice President and President of Acute Operations	Acute Care	Hospital Management, Operational Excellence

Average Salary

Department	Common Procedure	Average Cost
Cardiology	Cardiac Stress Test	$1,200 - $2,500
Cardiology	Echocardiogram	$1,500 - $3,000
Oncology	Chemotherapy Session	$5,000 - $10,000
Oncology	Radiation Therapy	$10,000 - $50,000 per course
Neurology	MRI Brain Scan	$1,000 - $3,000
Neurology	EEG	$200 - $700
Orthopedics	Knee Replacement	$20,000 - $50,000
Orthopedics	Shoulder Arthroscopy	$5,000 - $20,000
Outpatient	Physical Therapy Session	$50 - $350
Outpatient	Colonoscopy	$1,500 - $3,000

Support Programs for Patients

Program	Description
Financial Assistance	100% discount for uninsured patients meeting eligibility requirements
Home Care Services	Skilled nursing, therapy, Wound Care, IV infusion provided at home
Hospital at Home	Hospital-level care delivered in patient´s home for eligible conditions
Community Health Workers	Connect under-resourced patients to health and social services
MyCommunity Resource Finder	Online tool to find free/reduced cost services like food, job training
Behavioral Health Support	24/7 call center, counseling services, emotional health advocate team
Spiritual Care	Chaplains available for spiritual/emotional support

Payment Plans

Payment Plan Option	Details
Interest-Free Payment Plans	Available for eligible patients, customized to fit needs
Online Bill Pay	Pay bills securely online 24/7
Financial Assistance	100% discount for eligible low-income patients
Uninsured Discounts	Available for patients without insurance coverage
Flexible Payment Terms	Options to spread payments over time
Third-Party Financing	Options like CareCredit available for some procedures

Accepted Insurance Companies

Aetna

Cigna

Humana

Medicaid

Medicare

Tricare

United Healthcare

Cost Consulting

Service	Description
Financial Assistance Policy	100% discount/free care for eligible low-income patients
Eligibility Criteria	Annual family income ?300% of Federal Poverty Guidelines
Application Process	Financial assistance application available online, by mail, or in person
Financial Counseling	Assistance completing applications, explaining costs and options
Cost Estimates	Price estimator tool available online
Payment Plans	Available in accordance with hospital policy
Uninsured Discounts	Discounts offered to uninsured patients

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible entrances and rooms - Elevators - Handrails in hallways - Accessible parking spaces
Assistive Devices	- Wheelchairs available - Walkers available - Hearing assistance devices - Visual alert systems
Communication Aids	- Sign language interpreters - Language interpretation services - TTY/TDD devices - Large print materials
Priority Services	- Priority check-in for patients with disabilities - Assistance with paperwork and forms - Extended appointment times if needed
Staff Training	- Disability awareness training for staff - Training on use of assistive devices - Cultural competency training

Digital Health Services

Department	Digital Health Services
Bariatrics	- Remote patient monitoring pilot program - Video visits with bariatric specialists
Behavioral Health	- Telebehavioral health virtual clinic - Video consultations for psychiatric services - Virtual risk assessments and diagnoses
Cardiology	- Remote monitoring for cardiac and heart failure patients - Virtual cardiac rehab programs
Emergency Care	- Telehealth consultations with specialists - Virtual triage system
General Medicine	- 24/7 on-demand video visits - E-visits via online questionnaires - MyChart patient portal access - Scheduled video visits with Primary Care providers
Neurology	- Telestroke services for rapid neurologist consultations - Virtual follow-up appointments
Urgent Care	- On-demand virtual urgent care visits - Online scheduling for in-person urgent care

Collaborations / Educational Programs

Department	Program
Internal Medicine	Residency program
Obstetrics & Gynecology	Clinical rotations for medical students
Pediatrics	Clinical rotations for medical students
Surgery	General surgery residency program
Medical Education	Continuing medical education courses and seminars
Pastoral Care	Clinical Pastoral Education program

Collaborative Research Projects

Department	Research Projects
Cancer	- Clinical trials for new cancer drugs and therapies - INSITE Phase 3 trial for breast cancer imaging technology - CAR-T cell therapy studies for blood cancers
Cardiology	- Left ventricular assist device (LVAD) surgery program - Watchman FLX Pro device trial for atrial fibrillation - Shockwave Coronary Intravascular Lithotripsy studies
Neurology	- Tumor-infiltrating lymphocyte therapy trial for lung cancer - Improved radiation treatment studies for brain cancer
Surgery	- Lumisight optical imaging agent trials for lumpectomies - Minimally invasive and robotic surgery technique development

Professional Development Programs

Department	Affiliation/Program
All Departments	American Academy of Pediatrics
Nursing	Association of Pediatric Hematology and Oncology Nurses (APHON)
Medical Education	Continuing Medical Education (CME) programs
Hospital-Wide	Children´s Oncology Group
Oncology	CureSearch for Children´s Cancer
Nursing	Magnet Recognition from American Nurses Credentialing Center
All Clinical Staff	National Committee for Quality Assurance (NCQA) certification

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Hospital	Accreditation	The Joint Commission
Chest Pain Center	Accreditation	American College of Cardiology
Comprehensive Stroke Center	Advanced Certification	The Joint Commission
Minimally Invasive Colorectal Surgery	Certification	The Joint Commission
Sleep Lab	Accreditation	American Academy of Sleep Medicine

Internship and Observation Programs

Department	Opportunity
Adult Acute Care	Student Nurse Apprenticeship Program (SNAP)
Information Technology	Student Team Member Internship
Non-Clinical Departments	Student Educational Rotations
Nursing	Nurse Residency Program
Pharmacy	Pharmacy Student Paid Internship Program
Various Clinical Departments	Student Educational Rotations

Hospital Academic Awards and Achievements

Department	Award
General	5-Star Overall Rating, Centers for Medicare and Medicaid Services
General	America´s Best Hospital Award for Outpatient Experience, Women´s Choice
General	Grade "A" Safety, The Leapfrog Group, 2016-2022
General	Guardian of Excellence Award – Patient Experience, Press Ganey
General	Magnet Recognition, American Nurses Credentialing Center, 2019
General	Outstanding Patient Experience Award, Healthgrades
General	Patient Safety Excellence Award, Healthgrades
General	Top Hospital Award, The Leapfrog Group
General	Top Teaching Hospital, The Leapfrog Group
General	Top-Rated Hospital for Patient Experience, Becker´s Healthcare
Minimally Invasive Surgery	Women´s Choice Award
Patient Experience	Women´s Choice Award
Patient Safety	Women´s Choice Award

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Program
General Surgery	PGY1 Pharmacy Residency
Cardiology	PGY2 Critical Care Pharmacy Residency
Internal Medicine	PGY2 Emergency Medicine Pharmacy Residency
Family Medicine	Nurse Residency Program
Emergency Medicine	Medical Student Rotations

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Family Medicine	Family Medicine Residency
Pharmacy	PGY1 Pharmacy Residency
Pharmacy	PGY2 Critical Care Pharmacy Residency
Pharmacy	PGY2 Emergency Medicine Pharmacy Residency
Nursing	Nurse Residency Program

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- 100% discount/free care for eligible patients - Income-based sliding scale discounts - Assistance for medically necessary services - 6-month eligibility period
Billing	- Payment plans available - Uninsured discount of 50% off gross charges
Emergency Care	- Treatment provided regardless of ability to pay - Screening and stabilization guaranteed
Financial Counseling	- Assistance applying for Medicaid/other programs - Guidance on insurance options - Help completing financial assistance applications
Outpatient Services	- Discounted rates for uninsured patients - Sliding scale fees at some clinics

Hospital Research Collaborations

Department	Research Partner
Clinical Research	UNC School of Medicine
Cardiology	Wake Forest University
Emergency Medicine	Duke University
Internal Medicine	East Carolina University
Neurology	North Carolina State University
Oncology	UNC Lineberger Comprehensive Cancer Center
Pediatrics	UNC Children´s Hospital
Rehabilitation	Winston-Salem State University
Surgery	Wake Forest Baptist Medical Center

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General	Diverse Healthcare Leaders Mentorship Program - 9-month program connecting leaders with high-achieving professionals from underrepresented communities
Nursing	Upward Mobility RN Educational Assistance Fund - Provides scholarships and mentorship for team members interested in becoming registered nurses
Radiology	Clinical rotations and job shadowing opportunities for students
Student Programs	K-12 Trekkers, Voyagers, and Explorers programs - Job shadowing, career mentoring, and facility tours
Student Programs	Career Discovery Series - Virtual tours and dialogues with healthcare professionals
Student Programs	Educational rotations for clinical and non-clinical departments

Novant Health Medical Park Hospital Nearest Places

Hotels

0.5 km

4.1

The Hawthorne Inn & Conference Center

24-hour front desk, concierge service, fitness center, seasonal outdoor pool, free WiFi, on-site parking

0.8 km

4.3

Hampton Inn Winston-Salem Hanes Mall

Free breakfast, outdoor pool, fitness center, business center, free WiFi

0.9 km

4.2

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Free breakfast, indoor pool, fitness center, business center, free WiFi

1.0 km

3.9

Quality Inn & Suites Hanes Mall

Free breakfast, outdoor pool, fitness center, business center, free WiFi

1.0 km

4.4

Home2 Suites by Hilton Winston-Salem Hanes Mall

Free breakfast, indoor pool, fitness center, business center, free WiFi, pet-friendly

1.0 km

4.1

Best Western Plus Hanes Mall Hotel

Free breakfast, outdoor pool, fitness center, business center, free WiFi

Florists and Gift Shops

0.2 km

4.7

Kimel Flower Shop

Local florist, same-day delivery

0.5 km

4.5

Sherwood Flower Shop

Fresh flowers, custom arrangements

0.7 km

4.3

Bo-Ty Florist

Local florist, wide selection

0.1 km

Medical Park Hospital Gift Shop

Hospital gift shop, flowers, gifts

0.9 km

4.6

BohoBlu Winston Salem

Boutique, gifts, accessories

1.0 km

4.4

Old Salem Gift Shop

Historic gifts, souvenirs

Food and Restaurant

0.8 km

IHOP

Breakfast, American, Pancakes

0.2 km

3.8

Silas Creek Kitchen

Hospital Cafeteria, American

0.9 km

4.1

Bojangles

Fast Food, Chicken, Biscuits

0.7 km

3.9

Subway

Sandwiches, Fast Food

0.9 km

Arby´s

Fast Food, Sandwiches, Roast Beef

1.0 km

3.7

McDonald´s

Fast Food, Burgers, Fries

Pharmacies

0.1 km

4.2

Novant Health Outpatient Pharmacy

Hospital pharmacy, Prescription medications, Over-the-counter drugs

0.5 km

3.9

CVS Pharmacy

Prescription refills, Immunizations, Health screenings

0.7 km

3.8

Walgreens Pharmacy

24-hour pharmacy, Drive-thru, Photo services

0.8 km

4.1

Harris Teeter Pharmacy

Grocery store pharmacy, Prescription delivery, Flu shots

0.9 km

4.5

Piedmont Plaza Pharmacy

Independent pharmacy, Compounding services, Medical supplies

1.0 km

4.7

Jonestown Pharmacy

Local pharmacy, Personalized service, Home medical equipment

Taxi and Transportation

0.8 km

4.2

Willard Cab Company

Taxi service, Airport transfers

0.9 km

Classic Cab

Taxi service, 24/7 availability

On-demand

4.3

Uber

Ridesharing, Multiple vehicle options

On-demand

4.1

Lyft

Ridesharing, Multiple vehicle options

0.7 km

4.8

AIM Luxury Transportation

Luxury car service, Airport transfers

1.0 km

4.5

Safe Ride Wheelchair Transportation

Wheelchair accessible transportation

ATMs and Banks

0.2 km

4.1

Wells Fargo ATM

ATM, 24/7 access

0.5 km

4.3

First National Bank

Full-service branch, ATM, drive-thru

0.6 km

3.9

Bank of America ATM

Drive-thru ATM, 24/7 access

0.7 km

Truist ATM

ATM, 24/7 access

0.8 km

3.8

TIAA Bank ATM

ATM, 24/7 access

0.9 km

4.2

First Horizon Bank

Full-service branch, ATM

Parking Lots

0.9 km

4.2

Sixth-Cherry / Trade Parking Deck

Hourly parking, Park and Shop stamp redemption, 24-hour pass available

0.95 km

Fourth and Church Street Deck

Hourly parking, Monthly leases available, Park and Shop stamp redemption

0.3 km

3.8

WFBMC-Parking Lot A

800 spots, Free parking for visitors and patients

Shopping Malls

0.8 km

4.5

Thruway Center

Trader Joe´s, Stein Mart, Ann Taylor Loft, White House Black Market, Talbots

0.9 km

4.2

Hanes Mall

Belk, Dillard´s, JCPenney, Macy´s, Dick´s Sporting Goods

1.0 km

4.3

Stratford Village Shopping Center

Harris Teeter, CVS Pharmacy, various local shops and restaurants

Stationery and Copying Services

0.8 km

4.7

Winston-Salem Print Services

Digital printing, graphic design, binding, direct mailing

0.9 km

4.5

The UPS Store

Printing, copying, binding, laminating, custom calendars

1.0 km

4.8

Sir Speedy

Digital printing, offset printing, large format printing, variable printing

Car Rental

0.8 km

4.5

Enterprise Rent-A-Car

Cars, SUVs, Trucks, Vans

0.9 km

4.2

Avis Car Rental

Cars, SUVs, Luxury Vehicles

0.9 km

Budget Car Rental

Economy Cars, Full-Size Cars, SUVs

Patient Experiences

✅ Summary of Positive Reviews

Patients praised Novant Health Medical Park Hospital for its exceptional medical care and compassionate staff. Many noted the professionalism and kindness of their surgical teams, and specifically highlighted the supportiveness of nurses and other staff members like Jacqueline in registration and Kayla in pre-op. Surgeons, particularly Dr. Branch, Dr. Reyes, and Dr. Berger, were frequently mentioned for their expertise and the comfort they brought to patients. The facility´s environment and staff contributed to positive experiences even during nerve-wracking procedures, with patients feeling well cared for and informed throughout their treatment. Overall, the hospital was highly recommended for surgical procedures.

❌ Summary of Negative Reviews

No reviews with ratings below 3 stars were present in the data provided, indicating an absence of reviews to categorize as negative. Hence, there is no negative feedback summary available for Novant Health Medical Park Hospital.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday to Friday, 8:00 AM - 5:00 PM

Diagnostic Imaging

Monday to Friday, 7:00 AM - 7:00 PM

Laboratory Services

Monday to Friday, 6:00 AM - 6:00 PM

Department Phones

Department	Phone
Main Hospital	336-718-0785
Medical Records	336-718-5960

Language and Translation Services

English
Spanish
Mandarin
Vietnamese
Korean
French
Arabic
Hmong
Russian
Tagalog
Khmer
German
Hindi
Laotian
Japanese

Novant Health Medical Park Hospital

NPI Number : 1538111828

1950 S Hawthorne Rd, Winston-Salem, NC 27103

(336) 718-0600

www.novanthealth.org

Departments

Anesthesia

Clinical Laboratory

Diagnostic Radiology

Dietary Care

Inpatient Surgical

Operating Room

Outpatient

Outpatient Surgery

Pharmacy

Postoperative Recovery Room

Physical Therapy

Respiratory Care

Appointment Information

Visiting Hours

Important Doctors

Michael E. Arcuri

Kari A. Alvarado

Talat Q. Alvi

Courtney R. Andersen

Mousumi M. Andersen

Brett M. Anderson

Emily A. Anderson

Lynn B. Anderson

Helen K. Andraos

Rachel D. Beauchamp

Chase G. Bennett

Oliver Benton IV

W. Scott Berger

Derek T. Bernstein

William A. Beshears

Novant Health Medical Park Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Novant Health Medical Park Hospital Nearest Places

Hotels

The Hawthorne Inn & Conference Center

Hampton Inn Winston-Salem Hanes Mall

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Quality Inn & Suites Hanes Mall

Home2 Suites by Hilton Winston-Salem Hanes Mall

Best Western Plus Hanes Mall Hotel

Florists and Gift Shops

Kimel Flower Shop

Sherwood Flower Shop

Bo-Ty Florist

Medical Park Hospital Gift Shop

BohoBlu Winston Salem

Old Salem Gift Shop

Food and Restaurant

IHOP

Silas Creek Kitchen

Bojangles

Subway

Arby´s

McDonald´s

Pharmacies

Novant Health Outpatient Pharmacy