✅ Summary of Positive Reviews
Patients have praised Monument Health Rapid City Hospital for its exceptional care and professional staff. Many reviewers highlighted the kindness and attentiveness of nurses and doctors, describing them as helpful, understanding, and proficient in their roles. Patients appreciated the staff´s efforts to explain procedures clearly, making them feel safe and calm during their stay. Quick and effective service was emphasized, with some patients noting the seamless handling of appointments and immediate attention to their needs. The hospital´s team was frequently described as going above and beyond in providing quality care.
❌ Summary of Negative Reviews
While the hospital generally receives high praise, some reviews noted areas for improvement, particularly regarding wait times and doctor-patient interactions. A few patients reported long waiting periods in both the ER and examining rooms, expressing dissatisfaction with the lack of communication from some doctors. Although the nursing staff received high marks for their politeness and helpfulness, there were instances where patients felt rushed and treated impersonally by doctors. The need for better pain management during extended waits was also mentioned.