All Photos

Manchester VA Medical Center

3.6 (150)

The Manchester VA Medical Center, established in 1950, is located at 718 Smyth Road in Manchester, New Hampshire. While it no longer operates as a full-service hospital, it provides outpatient care and has a 41-bed Community Living Center. The facility specializes in primary care, mental health services, and specialty care for veterans. It has received recognition for nursing excellence and sustainability efforts.

NPI Number : 1477653731

718 Smyth Rd, Manchester, NH 03104

(603) 624-4366

www.manchester.va.gov

Get Directions

Departments

Primary Care

Mental Health

Cardiology

Radiology

Ophthalmology

Dental

Orthopedics

Pharmacy

Physical Therapy

Urgent Care

Appointment Information

Department	Online	Phone	Walk-in	Same-day
Primary Care	Yes	800-892-8384 ext. 3199	No	Yes
Mental Health	Yes	603-624-4366 ext. 3199	Yes	Yes
Urgent Care	No	603-624-4366	Yes	Yes
Specialty Care	Yes	800-892-8384 ext. 3199	No	Varies

Visiting Hours

Department	Visitation Options
General Inpatient	- 24/7 visitation permitted - One visitor allowed at a time - Virtual visits available via video call - Call 603-624-4366 to schedule
Intensive Care Unit	- Visiting hours 8:00 AM - 8:00 PM - Two visitors allowed at a time - Virtual visits available - Call ICU directly to schedule
Neonatal ICU	- Parents allowed 24/7 - Other visitors 8:00 AM - 8:00 PM - Virtual visits available - Call NICU to schedule
Outpatient Clinics	- One visitor allowed per appointment - Virtual visits available for some appointments - Schedule by calling clinic or online portal - Some walk-in and same-day visits available
Psychiatric Unit	- Visiting hours 6:00 PM - 8:00 PM daily - Two visitors maximum at a time - Virtual visits available - Call unit to schedule visits

Important Doctors

Manchester VA Medical Center Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Kevin M. Forrest	Medical Center Director	Executive Leadership	Hospital operations, strategic planning
Robert Zwolak	Chief of Staff	Medical Staff	Clinical operations, physician leadership
Jennifer F. Winslow	Associate Director for Patient Care Services / Chief Nurse Executive	Nursing	Nursing operations, patient care quality
Julie Vose	Associate Director	Operations	Administrative operations, COVID-19 response
Kristen Goodridge	Chief, Quality Management	Quality	Quality improvement, patient safety
Shawn Rice	Chief of Safety and Emergency Management	Safety	Emergency preparedness, facility safety
Amanda Furtado	Green Environmental Management System Program Manager	Environmental Services	Sustainability, environmental management

Average Salary

Department	Service	Average Cost
Cardiology	Basic consultation	$0-$50
Cardiology	Echocardiogram	$0-$150
Cardiology	Stress test	$0-$200
Oncology	Initial consultation	$0-$50
Oncology	Chemotherapy session	$0-$500
Neurology	Basic consultation	$0-$50
Neurology	EEG	$0-$200
Orthopedics	Initial consultation	$0-$50
Orthopedics	Joint injection	$0-$100
Outpatient Services	Primary care visit	$0-$15
Outpatient Services	Specialist visit	$0-$50

Support Programs for Patients

Program/Service	Description
Home-Based Primary Care	Primary care delivered to Veterans´ homes
Home Hospice Care	End-of-life care provided in the home
Homemaker and Home Health Aide Program	Assistance with personal care and daily activities
Medical Foster Home Program	Long-term care in a private home setting
Respite Care	Short-term relief for caregivers
Skilled Home Health Care	Nursing and therapy services at home
VA Financial Hardship Assistance	Help with copays and debt relief
Veterans Transportation Service	Free rides to VA medical appointments

Payment Plans

Payment Plan Option	Details
In-house Payment Plan	- Available for all patients - No interest - Maximum repayment length up to 60 months - Can be approved before procedure
Financial Hardship Assistance	- Request debt relief or waiver - Make a compromise offer for smaller one-time payment - Set up monthly repayment plan
Copay Exemption	- For patients with decreased income - No copays for rest of calendar year if approved
Third-Party Financing	- Medical credit cards - Interest-bearing and interest-free options - Offered through revenue cycle management companies

Accepted Insurance Companies

Medicaid

Medicare

Tricare

Cost Consulting

Department	Financial Services Offered
Beneficiary Financial Counseling	Free professional financial advice from FinancialPoint
Billing Office	Assistance with copay bills, repayment plans, debt relief
Community Living Center	Guidance on long-term care costs and payment options
Financial Hardship Assistance	Help with current VA copay bills, exemptions from future copays
Insurance Office	Information on using private insurance, Medicare, Medicaid with VA care
Patient Advocate Office	Assistance resolving billing issues and accessing financial resources
Social Work	Referrals to financial assistance programs, benefits counseling
Veterans Benefits Administration	Information on VA benefits, disability compensation, pension

Hospital for patients with disabilities or special needs

Accommodation	Details
Wheelchair Availability	Wheelchairs available upon arrival for patients who need them to access the building
Assistive Devices	Artificial limbs, hearing aids, adaptive home equipment provided
Communication Aids	TeleType (TTY) services available by dialing 711
Priority Services	Specialized Rehabilitation program for severely injured Veterans
Staff Training	Employees trained to assist patients with disabilities and special needs
Physical Accessibility	Accessible entrances, elevators, and restrooms throughout facility
Service Animals	Service animals permitted on property under certain conditions

Digital Health Services

Department	Digital Health Services
Behavioral Health	- Mental health video appointments - Online mental health screenings - Virtual support groups
Cardiology	- Remote heart monitoring - Virtual cardiac rehab sessions - Online heart health education
Dermatology	- TeleDermatology consultations - Online skin condition tracking
Endocrinology	- Remote glucose monitoring - Virtual diabetes management
General Medicine	- Primary care video visits - Secure messaging with providers - Online prescription refills
Neurology	- Teleneurology consultations - Remote seizure monitoring
Nutrition	- Virtual Nutrition Counseling - Online diet and meal planning
Ophthalmology	- Teleretinal imaging - Virtual vision screenings
Physical Therapy	- Virtual PT sessions - Online exercise programs
Pulmonology	- Remote lung function monitoring - Virtual COPD management
Radiology	- Online imaging results portal - Virtual Radiology consultations
Urgent Care	- Virtual urgent care visits - Online symptom checker

Collaborations / Educational Programs

Department	Educational Programs
Mental Health	- Psychology internship program - Outpatient mental health clinic rotations - Seminars on PTSD, substance abuse, and other mental health topics
Optometry	- Residency in Ocular Disease with emphasis on glaucoma and retina - Clinical rotations for optometry students - Lectures and case presentations at VA Manchester Optometry Conference
Primary Care	- Rotations in outpatient primary care clinics - Training in patient-centered medical home model
Laboratory	- Medical Laboratory Science program - Clinical and didactic training in microbiology, hematology, chemistry, etc.
Nursing	- Clinical rotations for nursing students - Training in urgent care and other specialty areas
Interdisciplinary	- Grand rounds - Evidence-based practice seminars - Interprofessional education opportunities

Collaborative Research Projects

Department	Research Projects
Mental Health	- Post-traumatic stress disorder (PTSD) studies - Psychological and physiological predictors of chronic PTSD in trauma victims - PTSD research in returning Afghanistan and Iraq veterans
Genetics	- Million Veteran Program enrollment and genetic studies
Cardiology	- Congestive heart failure clinical trials
Endocrinology	- Pre-diabetes research
Neurology	- Traumatic brain injury studies
Pain Management	- Chronic pain management research
Oncology	- Cancer clinical trials

Professional Development Programs

Department	Affiliation	Professional Development Programs
Optometry	New England College of Optometry	Optometry residency program
Psychology	American Psychological Association	Psychology internship program
Medical Laboratory Science	National Accrediting Agency for Clinical Laboratory Sciences	Medical Laboratory Science certificate program
Nursing	Local nursing schools	Nursing student clinical rotations
Physical Therapy	Local physical therapy programs	Physical therapy student clinical rotations
Pharmacy	Local pharmacy schools	Pharmacy student rotations

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Medical Laboratory Science	Medical Laboratory Scientist (MLS)	American Society for Clinical Pathology (ASCP)
Medical Laboratory Science	Medical Laboratory Scientist (MLS)	American Medical Technology (AMT)
Nursing	Registered Nurse (RN)	State Board of Nursing
Psychology	Psychology Internship	American Psychological Association (APA)

Internship and Observation Programs

Department	Opportunity
Mental Health	Psychology Internship
Nursing	VA Student Trainee Experience Program (VA-STEP)
Optometry	Residency in Ocular Disease
Pharmacy	Pharmacy Internship

Hospital Academic Awards and Achievements

Department	Award	Year
Environmental Management	Partner for Change Award from Practice Greenhealth	2024
Environmental Management	Emerald Award from Practice Greenhealth	2019
Hospital Administration	James A. Hamilton Founder´s Award from New Hampshire Hospital Association	2024
Nursing	Secretary´s Award for Excellence in Nursing	2023
Nursing	DAISY Award for Extraordinary Nurses	2024
Nursing	Clint Jones NH Nursing Award	2024

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Program
Optometry	Residency in Ocular Disease (Glaucoma and Retina emphasis)
Medical Laboratory Science	Hospital-based Medical Laboratory Science Program
Psychology	Psychology Internship Program
Primary Care	Primary Care Nurse Practitioner Residency
Nursing	Post-Baccalaureate Registered Nurse Residency

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Optometry	Residency in Ocular Disease (emphasis on Glaucoma and Retina)
Pathology	Medical Laboratory Science Program
Psychology	Psychology Internship Program

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options for Uninsured Patients
Billing Office	- Financial assistance programs - Payment plans - Discounted services
Emergency Department	- Emergency Care guarantee regardless of ability to pay - Stabilization of emergency conditions before discussing payment
Patient Advocate Office	- Guidance on alternative health insurance options - Assistance applying for Medicaid/Medicare - Information on VA health benefits eligibility
Social Work	- Referrals to community health clinics - Information on prescription assistance programs - Connections to local social services
Urgent Care	- Discounted fees for uninsured patients - Payment plans for urgent care services

Hospital Research Collaborations

Department	Research Partners
Biomedical Research	Dartmouth Geisel School of Medicine
Cardiology	University of New Hampshire
Mental Health	Boston University
Oncology	Massachusetts General Hospital
Precision Medicine	Million Veteran Program
Pulmonology	Tufts University School of Medicine
Spinal Cord Injury	New England College of Optometry

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Graduate Medical Education	Structured mentoring program for residents and fellows
Nursing	Nurse Residency Program with assigned mentors for new graduate nurses
Psychology	Internship program with faculty mentors for psychology trainees
Social Work	Field placement program with staff supervisors/mentors for social work students
Pharmacy	Residency program with preceptors/mentors for pharmacy residents
Physical Therapy	Clinical education program with staff mentors for PT students

Manchester VA Medical Center Nearest Places

Hotels

0.8 km

4.5

Residence Inn by Marriott Manchester Downtown

Free breakfast, Free WiFi, Kitchenette

0.9 km

4.1

La Quinta Inn & Suites by Wyndham Manchester

Free breakfast, Free WiFi, Pet-friendly

1.0 km

4.3

Hilton Garden Inn Manchester Downtown

Restaurant, Fitness center, Business center

1.0 km

4.2

DoubleTree by Hilton Manchester Downtown

Restaurant, Fitness center, Pool

1.0 km

4.4

TownePlace Suites by Marriott Manchester-Boston Regional Airport

Free breakfast, Free WiFi, Kitchenette

1.0 km

4.9

Ash Street Inn

Free breakfast, Free WiFi, Historic building

Florists and Gift Shops

0.1 km

4.5

Violas & Roses Gift Shop

Hospital gift shop, fresh flowers, locally made gifts

0.8 km

4.6

Jacques Flower Shop

Local florist, same-day delivery, wide selection

0.9 km

4.8

Crystal Orchid Florist

Flower arrangements, plants, gift baskets

1.0 km

4.7

Manchester Flower Studio

Custom floral designs, wedding flowers

1.0 km

4.9

Chalifour´s Flowers

Family-owned since 1940, fresh flowers

0.1 km

Veterans Canteen Service

VA hospital store, snacks, gifts

Food and Restaurant

0 km

4.5

Aroma Joe´s

Coffee, Beverages

0.1 km

4.2

True North Marketplace-Cornerstone Cafe

American, Cafe

0.8 km

4.4

900 Degrees Neapolitan Pizzeria

Pizza, Italian

0.9 km

4.5

Puritan Backroom

American, Seafood

1 km

4.6

Hanover Street Chophouse

Steakhouse, Fine Dining

1 km

4.3

Murphy´s Taproom

American, Bar

Pharmacies

0 km

4.2

Manchester VAMC Pharmacy

VA pharmacy, prescription refills, medication counseling

0.8 km

Elliot Pharmacy at River´s Edge

Prescription filling, over-the-counter medications

0.9 km

3.8

CVS Pharmacy

24-hour pharmacy, drive-thru, immunizations

1.0 km

3.7

Rite Aid Pharmacy

Prescription services, health screenings, immunizations

1.0 km

4.1

Hannaford Pharmacy

Prescription services, immunizations, health screenings

1.0 km

3.9

Walgreens Pharmacy

24-hour pharmacy, drive-thru, immunizations

Taxi and Transportation

0.8 km

4.2

Queen City Taxi

24/7 taxi service, airport transfers

0.9 km

Manchester Taxi

Local rides, airport service

On-demand

4.3

Uber

Ridesharing, UberX, UberXL

On-demand

4.1

Lyft

Ridesharing, Lyft, Lyft XL

1.0 km

3.8

Manchester Transit Authority

Public bus service, ADA paratransit

On-site

4.5

DAV Transportation Network

Free rides for veterans to VA appointments

ATMs and Banks

0.7 km

4.3

St. Mary´s Bank

ATM, Personal Banking, Business Banking

0.8 km

3.9

TD Bank

ATM, Personal Banking, Business Banking

0.9 km

3.5

Bank of America ATM

ATM

0.9 km

3.8

Citizens Bank

ATM, Personal Banking, Business Banking

1.0 km

4.5

Service Credit Union

ATM, Personal Banking, Business Banking

1.0 km

3.7

M&T Bank

ATM, Personal Banking, Business Banking

Parking Lots

0 km

4.1

Manchester VA Medical Center Parking

Free parking, Valet parking, Handicap accessible

0.8 km

3.9

Elliot Hospital Parking

24/7 access, Security patrols

0.9 km

Catholic Medical Center Parking

Free valet parking, Parking garage, Courtesy shuttle

Shopping Malls

0.8 km

4.2

Festival at Manchester Lakes

Retailers include Shoppers, Pet Supplies Plus, Dunkin´ Donuts, Jimmy John´s, Pizza Hut, Rite Aid

0.9 km

3.8

Manchester Mall

Local shopping center with various retail stores and services

1.0 km

4.1

The Mall of New Hampshire

Large indoor mall with department stores, retail shops, and food court

Stationery and Copying Services

0.9 km

4.5

The UPS Store

Printing, copying, business cards, banners, signs

0.8 km

4.7

Sir Speedy

Printing, copying, graphic design, marketing materials

1.0 km

4.1

Staples

Printing, copying, office supplies, business services

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, pickup/drop-off service

0.9 km

4.1

Avis Car Rental

Business and leisure rentals, Avis Preferred program

0.9 km

Budget Car Rental

Budget-friendly options, Fastbreak service

Patient Experiences

✅ Summary of Positive Reviews

The Manchester VA Medical Center receives praise for its helpful and accommodating service. Veterans like Ralph Krausse mention the swift scheduling and attentive care received during medical appointments, highlighting the kindness and professionalism of the staff. Additionally, Holly appreciates the supportive environment and expresses gratitude for the center’s dedication to veterans, emphasizing the convenience of services like transportation to other VA facilities.

❌ Summary of Negative Reviews

Negative reviews of the Manchester VA Medical Center focus on communication issues and service inefficiencies. Reviewers like E. F. and Wayne Siegmund criticize the difficulty of reaching staff and getting callbacks, which poses a significant barrier to accessing care. Herbert Brown expresses frustration over discrepancies in medical records and an inability to resolve concerns due to unresponsive communication, reflecting widespread dissatisfaction with administrative aspects.