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Hillsboro Medical Center

2.6 (191)

Hillsboro Medical Center, founded in 1918, is a 167-bed acute care facility located in Hillsboro, Oregon. The hospital has received recognition for stroke care and quality performance. It offers a wide range of services, including emergency care, cardiology, women´s health, and a Level 2 NICU. The medical center is known for its community-focused approach to healthcare.

NPI Number : 1275591984

335 SE 8th Ave, Hillsboro, OR 97123

(503) 681-1111

tuality.org

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Departments

Breast Health Clinic

Cardiac Rehabilitation

Cardiovascular Clinic

Diagnostic Imaging

Endoscopy

Lab Services

OHSU Pharmacy

Pediatric Outpatient Surgery

Anticoagulation

Endocrinology Clinic

Primary Care

Family Birth Unit

Emergency Care

Surgical Care

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Primary Care	Yes	503-681-4233	No	Yes
Diagnostic Imaging	No	503-681-4015	Yes (X-rays only)	Yes
Mental Health	Yes	503-681-1700	No	Yes
Dental	No	503-681-1100	No	Emergency only
Ophthalmology	Yes	503-640-3708	No	Limited

Visiting Hours

Department	Visitation Information
Emergency	Open 24/7 for walk-in visits
Family Medicine	Same-day appointments available, virtual visits offered
General Inpatient	Visiting hours 9am-9pm, one visitor at a time
Internal Medicine	Schedule appointments online via MyChart or by phone
Pediatrics	Two overnight visitors allowed for child patients
Women´s Health	Virtual and in-person visits available

Important Doctors

Family Medicine, Sports Medicine

Connor Farrell

Midwifery

Alyssa Martinez

Cardiovascular Medicine, Interventional Cardiology

Kris Kumar

Internal Medicine, Hospital Medicine

Diana Wong Aiken

Internal Medicine, Addiction Medicine

Brianna Sustersic

Internal Medicine, Geriatric Medicine

Rasha Nakhleh

Hillsboro Medical Center Information

Management and Leadership Team

Name	Title	Areas of Expertise
Lori James-Nielsen	President & CEO	Strategic vision, Operations, Clinical integration
Joe Hardman	Chief Medical Officer	Internal medicine, Outpatient care
Jen Packer	Chief Nursing Officer	Emergency services, Nursing leadership
Adam Haslam	Vice President, Ambulatory Services	Operations leadership, Patient experience
Lauri Bolton	Vice President, Human Resources	HR strategy, Employee experience
Steve Conklin	General Counsel	Healthcare law, Regulatory compliance

Average Salary

Department	Common Procedures/Services	Average Cost Range
Cardiology	- EKG: $200-$400 - Stress Test: $500-$1,500 - Echocardiogram: $1,000-$2,500 - Cardiac Catheterization: $5,000-$15,000	$200 - $15,000+
Oncology	- Consultation: $300-$500 - Chemotherapy (per session): $1,000-$5,000 - Radiation Therapy (per session): $2,000-$7,000	$300 - $7,000+
Neurology	- EEG: $200-$700 - MRI Brain Scan: $1,000-$3,000 - Lumbar Puncture: $500-$1,500	$200 - $3,000+
Orthopedics	- X-ray: $100-$300 - Joint Injection: $200-$600 - Arthroscopy: $5,000-$15,000 - Joint Replacement: $20,000-$50,000	$100 - $50,000+
Outpatient Services	- Primary Care Visit: $100-$300 - Specialist Consultation: $200-$500 - Minor Procedures: $500-$2,000	$100 - $2,000+

Support Programs for Patients

Program/Service	Description
Financial Assistance	100% assistance for households up to 300% FPL; 65% assistance for 300-400% FPL
Payment Plans	Available at no extra cost
In-Home Care	Visiting Angels provides personalized in-home assistance and companionship
Adult Day Care	Tuality Learning Tree offers adult day programs
Palliative Care	Available through OHSU Health partnership
Support Groups	Diabetes group visits, Baby Club, cancer support groups
Community Benefit Programs	Clothing drives, hygiene item donations, first aid training for refugees/migrants
Transportation Assistance	Financial support available for patient transportation
Addiction Services	Medication assisted treatment available
Mental Health Services	Behavioral Health and wellness programs offered

Payment Plans

Payment Plan Option	Details
Interest-Free Plans	6, 12, 18, 24, 36 or 48 months depending on total balance
Minimum Balance	$150 or more eligible for payment plan
Maximum Duration	Up to 48 months for balances $4,000 or more
Enrollment Options	Self-service in MyChart or through Customer Service
First Payment	Due at time of plan creation
Eligible Balances	Patient balances only, no insurance balances
Family Plans	Can combine balances for immediate family members
Cancellation	Plan cancelled if payment not received within 60 days

Accepted Insurance Companies

Aetna

Cigna

Health Net

Humana

Kaiser Permanente

Medicaid

Medicare

Molina Healthcare

Pacificsource

Tricare

United Healthcare

Cost Consulting

Department	Financial Services
Financial Counseling	- Assistance applying for financial aid programs - Guidance on treatment costs - Information on available financial support options - Help understanding hospital bills - Explanation of insurance coverage
Patient Financial Services	- Cost estimates for upcoming procedures - Payment plan options - Screening for Medicaid eligibility - Assistance with Charity Care applications
Admitting	- Information on financial assistance policies - Help applying for financial aid before receiving care - Guidance on potential out-of-pocket costs

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible entrances and facilities - ADA compliant rooms and bathrooms - Accessible parking spaces
Assistive Devices	- Wheelchairs available - Hearing amplification devices - Adaptive equipment for exams/procedures
Communication Aids	- Sign language interpreters - Language interpretation services - Communication boards - Large print materials
Priority Services	- Expedited registration/check-in - Designated support person allowed 24/7 - Assistance with paperwork/forms
Staff Training	- Disability awareness training - Cultural competency education - Person-centered care approach

Digital Health Services

Department	Digital Health Services
Emergency	- Online ER wait times - Virtual ER triage
Family Medicine	- MyChart patient portal - Telehealth video visits - Online appointment scheduling
Internal Medicine	- MyChart patient portal - Telehealth video visits - Remote patient monitoring
Laboratory	- Online lab results - Electronic lab orders
Pediatrics	- MyChart patient portal - Telehealth video visits - Online appointment scheduling
Radiology	- Online imaging results - Electronic image sharing
Rehabilitation	- Virtual therapy sessions - Remote exercise monitoring
Surgery	- Virtual pre-op consultations - Online surgery scheduling

Collaborations / Educational Programs

Department	Educational Programs
Clinical Education	Hospital placement opportunities for clinical students
Emergency Medicine	Exposure to ED environment, emergency ultrasound, simulation opportunities
Family Medicine	Three-year community-based residency program
Graduate Medical Education	Residency program for medical students from around the US
Internal Medicine	Three-year residency program with core rotations in various specialties
Preventive Medicine	Two-year rotation structure after PGY1 transitional year
Support Groups	Various health classes and support groups
Toxicology	Rotations in core principles of Medical Toxicology

Collaborative Research Projects

Department	Research Project	Details
Neurology	Neurological Emergencies Treatment Trials (NETT) Network	Clinical trials on traumatic brain injury, stroke, and seizures
Cardiology	Resuscitation Outcomes Consortium (ROC)	Trials on cardiac arrest treatments and trauma resuscitation
Pulmonology	COPD Clinical Trial	Testing new treatments for adults with COPD
Oncology	Cancer Center Clinical Trials	Testing novel cancer therapies in partnership with OHSU Knight Cancer Institute
Pharmacy	Medication-Assisted Treatment for Addiction	Office Based Addictions Treatment (OBAT) program testing buprenorphine and naltrexone
Primary Care	Community Health Applied Research Network (CHARN)	Practice-based research on improving care delivery in community health centers

Professional Development Programs

Department	Affiliation	Professional Development Programs
Academic Medicine	OHSU Health	Graduate Medical Education residency programs
Cardiology	The Oregon Clinic	Advanced cardiac surgical training
Nursing	Oregon Nurses Association	Nurse Residency Program, Clinical Ladder
Nephrology	Fresenius Medical Care, Northwest Renal Clinic	Dialysis care services training
Primary Care	OHSU Family Medicine	Rural and community health rotations
Research	OHSU Knight Cancer Institute	Clinical trials, research opportunities
Rural Health	¡Salud! program	Outreach care for seasonal vineyard workers

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Bariatric Services	Metabolic and Bariatric Surgery Accreditation	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP)
Bariatric Services	Blue Distinction Center+ for Bariatric Surgery	Blue Cross Blue Shield
Bariatric Services	Bariatric Center of Excellence	Optum
Cardiovascular Services	Stroke Gold Plus	American Heart Association
Cardiovascular Services	Target Type 2 Diabetes Honor Roll	American Heart Association
Cardiovascular Services	Primary Stroke Center Certification	The Joint Commission
Internal Medicine	Age-Friendly Health Systems Certification	Institute for Healthcare Improvement
Internal Medicine	Patient-Centered Primary Care Home	Oregon Health Authority
Intensive Care Unit	Hope Award	Cascade Life Alliance
Intensive Care Unit	Hope Award	Pacific Northwest Transplant Bank

Internship and Observation Programs

Department	Opportunity Type
Acute Care Units	Volunteer placement
Cardiac Cath Lab	Nurse residency program
Emergency Department	Nurse residency program
Family Medicine	Medical student rotations
Intensive Care Unit	Nurse residency program
Labor & Delivery	Nurse residency program
NICU	Nurse residency program
Operating Room	Nurse residency program
Various Departments	Job shadowing (after 100 volunteer hours)

Hospital Academic Awards and Achievements

Department	Award
Bariatric Services	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program certification (2023)
Bariatric Services	Blue Cross Blue Shield´s Blue Distinction Center+ for bariatric surgery (2023)
Bariatric Services	Optum Bariatric Center of Excellence designation (2024)
Cardiovascular Services	VHA West Coast Performance Awards (2008)
Community	Pamplin Media Group – "Hillsboro´s Best Hospital" (2018)
Community	Pamplin Media Group – "Hillsboro´s Best Hospital, 2nd Place" (2022)
Community	Pamplin Media Group – "Best Clinic: Forest Grove, 2nd Place" (2022)
Community	Hillsboro 2020 Vision Project – "Outstanding Organization of the Year"
Community	Community Action – "Outstanding Corporate Partner"
Diabetes Self Management Program	Recognized by the American Diabetes Association
Diagnostic Imaging	Approved by Oregon Health Division´s Radiation Protection Service
Endoscopy Center	Recognized by the American Society for Gastrointestinal Endoscopy for promoting quality in endoscopy
Hospital	Named one of Oregon´s healthiest employers in the 500-1499 employees´ category by the Portland Business Journal (2024, 2020)
ICU	Cascade Life Alliance Hope Award (2023)
ICU	Pacific Northwest Transplant Bank (PNTB) Hope Award (2021)
Internal Medicine	Recognized as Age-Friendly Health Systems – Committed to Care Excellence through the Institution for Healthcare Improvement (2021)
Internal Medicine	Recognized as Patient-Centered Primary Care Home by the Oregon Health Authority (2021)
Stroke Care Center	The Joint Commission Advanced Certification as a Primary Care Stroke Center (2011 – 2024)
Stroke Care Center	American Heart Association Stroke Gold Plus Quality Award (2012 – 2024)
Stroke Care Center	American Heart Association Stroke Silver Award (2011)

Hospital Specialization and Expertise Opportunit

Department	Program
Family Medicine	3-year residency program
Internal Medicine	3-year residency program
Transitional Year	1-year residency program

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Family Medicine	3-year residency program
Internal Medicine	3-year residency program
Transitional Year	1-year residency program
Nursing	Nurse Residency Program
Pharmacy	Pharmacy residency opportunities

What are the activities of the hospital for patients without insurance?

Department	Service/Support
Financial Assistance	Free care for incomes up to 300% of Federal Poverty Level
Financial Assistance	65% discount for incomes 300-400% of Federal Poverty Level
Emergency Care	Provided regardless of ability to pay
Financial Counseling	Assistance applying for Medicaid/Oregon Health Plan
Financial Counseling	Help understanding hospital bills
Financial Counseling	Assistance applying for health coverage
Financial Counseling	Help renewing health coverage
Financial Counseling	Updating insurance information
Payment Plans	Manageable payment plan arrangements
Discounts	Uninsured discounts available
Discounts	Prompt pay discounts
Insurance Enrollment	Assistance enrolling in Health Insurance Marketplace

Hospital Research Collaborations

Department	Research Partner/Affiliation
Cancer Research	OHSU Knight Cancer Institute
Graduate Medical Education	Oregon Health & Science University (OHSU)
Cardiology	OHSU
Family Medicine	OHSU Department of Family Medicine
Medical Residency	Pacific University
Oregon National Primate Research Center	OHSU
Science & Engineering Research	OHSU School of Medicine

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Internal Medicine Residency	- Assigned advisor from program leadership team - Individualized learning plans - Goal setting and progress tracking - Career mentorship aligned with interests
Family Medicine Residency	- Mentorship program with Hillsboro High School students - Community medicine experience with ¡Salud Services - Rural elective opportunities through COMPADRE grant
Transitional Year Residency	- One-on-one mentoring - Specialty tracks to prepare for subspecialties - Participation in scholarship activities
Graduate Medical Education	- Structured mentoring across specialties - Mentorship committees for clinical faculty - Peer mentorship programs

Hillsboro Medical Center Nearest Places

Hotels

0.8 km

3.7

Dunes Motel Hillsboro

Free cancellation, Free WiFi

0.9 km

4.5

The Orenco Hotel

Free WiFi, Restaurant

1.0 km

4.4

Residence Inn by Marriott Portland Hillsboro

Free breakfast, Pool

1.0 km

4.2

Larkspur Landing Hillsboro

Free breakfast, Fitness center

1.0 km

4.1

Holiday Inn Express Portland West/Hillsboro

Free breakfast, Pool

1.0 km

Comfort Inn & Suites Hillsboro - Portland West

Free breakfast, Fitness center

Florists and Gift Shops

0.2 km

4.7

Hill Florist & Gifts

Full-service flower shop, Gifts, Delivery

0.5 km

4.8

Flowers by Burkhardt´s

Fresh flowers, Creative gift ideas, Delivery

0.1 km

4.2

Hillsboro Medical Center Gift Shop

Hospital gift shop, Flowers, Gifts

0.8 km

4.1

Safeway

Floral department, Gifts, Groceries

0.9 km

4.2

Fred Meyer

Floral department, Gifts, Groceries

1.0 km

4.4

Bi-Mart

Gifts, Home decor, General merchandise

Food and Restaurant

0.5 km

4.5

Hillsboro Downtown Station

Food cart plaza, diverse cuisines

0.6 km

4.6

Amelia´s Exquisite Mexican Dining

Mexican cuisine

0.7 km

4.5

Salam Restaurant

Middle Eastern cuisine

0.1 km

3.8

Café on 8th

Hospital cafeteria, American cuisine

0.8 km

4.4

Pizzario

Pizza, Italian cuisine

0.9 km

4.5

Syun Izakaya

Japanese cuisine, sushi

Pharmacies

0.1 km

4.5

OHSU Pharmacy at Tuality

Prescription filling, Immunizations, Medicaid accepted

0.2 km

4.2

VG Hillsboro Pharmacy

Prescription filling, Over-the-counter medications

0.3 km

4.8

Hillsboro Pharmacy & Fountain

Prescription filling, Compounding, Fountain drinks

0.5 km

3.9

Walgreens

24-hour pharmacy, Drive-thru, Photo services

0.8 km

3.7

Rite Aid

Prescription filling, Immunizations, Health screenings

0.9 km

3.8

CVS Pharmacy

Prescription filling, MinuteClinic, Photo services

Taxi and Transportation

0.2 km

3.7

Orange Cab Inc

Taxi service, airport transportation

0.5 km

4.1

Radio Cab

Taxi service, airport transportation, wheelchair accessible

0.7 km

3.9

PDX Yellow Cab

Taxi service, airport transportation

0.8 km

3.5

Hillsboro Taxi

Taxi service, local transportation

0.3 km

TriMet Bus Stop

Public bus transportation

0.9 km

4.2

Hillsboro Central/SE 3rd Ave MAX Station

Light rail transportation

ATMs and Banks

0.1 km

3.5

KeyBank

ATM, Branch services

0.3 km

3.8

Bank of America

ATM, Branch services

0.4 km

3.7

Wells Fargo

ATM, Branch services

0.5 km

3.6

U.S. Bank

ATM, Branch services

0.6 km

3.9

Chase Bank

ATM, Branch services

0.8 km

4.5

OnPoint Community Credit Union

ATM, Branch services

Parking Lots

0.1 km

4.3

Hillsboro Intermodal Transit Facility

800 parking spaces, 13 electric vehicle charging stations, 35 secured bicycle spaces, showers and lockers

0.2 km

Tuality Hospital Parking Garage

24/7 access, covered parking, patient and visitor parking

0.5 km

3.8

Downtown Hillsboro Public Parking

Free street parking, multiple public lots

Shopping Malls

0.9 km

4.4

Streets of Tanasbourne

Macy´s, REI, Gap, Banana Republic, PF Chang´s, Buffalo Wild Wings

0.8 km

4.3

Tanasbourne Town Center

Target, Best Buy, Old Navy, Petco

0.7 km

4.2

Sunset Esplanade

Safeway, Rite Aid, Starbucks

Stationery and Copying Services

0.8 km

4.5

The UPS Store

Printing, copying, shipping, mailbox services

0.9 km

4.7

Minuteman Press

Business cards, brochures, banners, promotional products

1.0 km

4.1

Office Depot

Printing, copying, office supplies

Car Rental

0.7 km

4.4

Enterprise Rent-A-Car

Wide selection of vehicles, pickup/drop-off service

0.8 km

4.1

Budget Car Rental

Affordable rates, various vehicle types

0.9 km

3.9

Hertz

Premium vehicles, loyalty program

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews for Hillsboro Medical Center highlight the friendly and dedicated staff who are willing to go the extra mile to ensure patients´ well-being. The hospital is described as having a positive community feel, where both patients and their families feel appreciated and well-accommodated. Though some comment on the small room size, the facility is maintained in a clean and up-to-date condition. Visitors appreciate the welcoming and helpful staff who are present to assist and guide them throughout their visit.

❌ Summary of Negative Reviews

The negative reviews for Hillsboro Medical Center often focus on issues of patient care and communication. Many experiences include concerns about inadequate responses to urgent health situations, such as the handling of mental health crises and pain management. Common criticisms involve unprofessional behavior from staff, lack of follow-up, and insufficient support for patients post-procedure. Some reviewers express disappointment over the prioritization of patient needs and suggest improvements in training staff for better bedside manners and the provision of necessary referrals for additional care.