✅ Summary of Positive Reviews
Positive reviews for Kaiser Permanente Westside Medical Center highlight the exceptional care patients received. Patients praised the attentiveness and professionalism of the staff, particularly during surgical procedures. The medical team ensured that patients felt comfortable and informed throughout their hospital visits. Reviews mention that the staff, including surgeons and nurses, were compassionate and attentive, making sure patients understood each step of their treatment. Overall, patients left feeling confident in their care and motivated to continue their recovery at home, citing a seamless experience from pre-operative preparations to post-operative care.
❌ Summary of Negative Reviews
Negative reviews indicate issues primarily with post-operative care and communication. Some patients reported feeling rushed and neglected after surgery, citing a lack of support in managing pain and post-surgical concerns. Criticisms include inadequate assistance from nursing staff and inconsistent communication, resulting in a stressful and disappointing experience. Patients felt their individual needs were not prioritized, leading to dissatisfaction, particularly with the handling of pain management and follow-up care.