✅ Summary of Positive Reviews
Many patients and their families had positive experiences with Erlanger Health System. They praised the attentive and compassionate care provided by the staff, particularly in labor and delivery and postoperative care. One reviewer spoke highly of the hospital´s postpartum support and was impressed by the efficiency of the discharge process. Another patient´s family expressed gratitude for the outstanding treatment their mother received during her hospital stay for hip replacement surgery, highlighting how the staff´s friendly and supportive demeanor eased their concerns. Overall, despite some facility issues such as smaller room sizes, the quality of care and personal attention from the medical team garnered high satisfaction.
❌ Summary of Negative Reviews
Some patients have expressed dissatisfaction with their experiences at Erlanger Health System. Common complaints include long waiting times in the ER and inadequate hygiene standards. Several reviewers mentioned unclean rooms and unsanitary conditions in common areas, such as seeing feces and unpleasant odors in the triage area. Patients also criticized the hospital´s slow response to urgent medical needs and perceived neglect of patient care. Additionally, some found the facility outdated and in need of significant upgrades. These negative experiences have led patients to vow against returning to the hospital for future treatment.