✅ Summary of Positive Reviews
Duke University Hospital is consistently praised for its knowledgeable and caring staff, who provide exceptional care and support to patients and their families. Many reviewers highlight the hospital´s ability to handle complex medical cases, such as stroke care and congenital heart disease, with professionalism and expertise. Families appreciate the compassionate and attentive treatment provided by doctors, nurses, and other healthcare professionals. The hospital is recognized as a leading facility with comprehensive services and is recommended for those seeking expert medical care.
❌ Summary of Negative Reviews
Some reviewers express concerns about the hospital´s handling of patients with cognitive impairments or mental disabilities, citing issues with respect for legal guardianship documentation and inadequate communication from staff. Additionally, there are complaints about the lack of cleanliness in the emergency department and uncomfortable accommodations for family members staying overnight. These issues have led to dissatisfaction among some visitors, particularly in situations involving special needs or long stays.