✅ Summary of Positive Reviews
The positive reviews highlight the exceptional care provided by the Burn Unit at Detroit Medical Center. Patients expressed deep gratitude for the compassionate and thorough attention received, emphasizing the staff´s ability to make them feel comfortable during challenging times. These experiences reflect a high level of dedication and professionalism, resulting in a strong impact on patients´ recovery and overall satisfaction with the unit.
❌ Summary of Negative Reviews
Negative feedback primarily centers around the emergency and post-surgical care units, where patients reported long wait times, poor communication, and lack of basic necessities during their stays. Complaints include encountering rude staff and a lack of adequate medical personnel, which led to feelings of neglect and discomfort. These reviews highlight systemic issues within the hospital, emphasizing a need for improved procedures and accountability to ensure all patients receive timely and compassionate care.