✅ Summary of Positive Reviews
Many patients express high satisfaction with their experiences at the Derry Surgery Center. They frequently commend the professional and caring nature of the staff, describing them as well-trained, considerate, and attentive. Several reviews highlight the clean and well-organized facilities, contributing to a smooth and reassuring process. The personal touch, such as providing warm blankets, is also noted as a thoughtful gesture that enhances the overall experience. Patients feel safe and well-informed throughout their procedures, emphasizing the exceptional teamwork and communication from the medical personnel.
❌ Summary of Negative Reviews
Some negative feedback focuses on the billing department and office staff, where patients have experienced undue stress due to unclear payment policies and perceived pressure to pay upfront. This has led to significant distress, particularly when coupled with the anxiety of undergoing surgery. Complaints include unprofessional behavior and a lack of empathy from the office staff, as well as conflicting information about payment requirements causing confusion and frustration. Patients have expressed disappointment with these experiences despite being satisfied with the surgical team.