✅ Summary of Positive Reviews
The positive reviews highlight the compassionate and professional care provided by the staff at CHI Health St. Francis. Reviewers appreciated the informative communication from doctors like Dr. Woods and the attentive aides like nurse Whitney. Patients felt well-cared for during their visits, with staff showing competence in procedures such as blood draws and MRIs. The overall environment and quick response times contributed to a reassuring healthcare experience.
❌ Summary of Negative Reviews
Negative reviews mainly criticize the hospital´s administrative and customer service aspects. Complaints included poor billing practices leading to unwarranted collections, lack of clear communication, and unresponsiveness to patient needs. There were reports of long wait times and a sense of neglect by some staff, leading to a perception that the hospital environment was not patient-focused. These experiences resulted in dissatisfaction and a lack of confidence in the hospital´s patient care approach.