✅ Summary of Positive Reviews
The positive reviews highlight the excellent care and attentive service provided by the doctors and staff at Banner Health Clinic. Patients appreciated the quick appointment process, the congenial and professional demeanor of the doctors like Dr. Foss, Dr. Efimov, and Dr. Feng who are noted for their responsiveness and willingness to listen to patient concerns. The staff is commended for their efficiency and friendliness, contributing to a welcoming clinic atmosphere. Many patients also noted the seamless coordination for referrals and the ability of practitioners to address their health concerns comprehensively.
❌ Summary of Negative Reviews
Negative reviews were primarily centered around billing and administrative issues. Patients expressed dissatisfaction with long delays in receiving itemized invoices and unresolved insurance billing problems, despite multiple attempts to contact the office, both by phone and in person. Frustration was also attributed to the lack of clear communication and inadequate staff training in handling such matters, leading some to consider alternate healthcare options despite their positive experiences with medical staff themselves.